Role: Production Support Specialist

Employment: B2B Contract

Location: Krakow,PL - hybrid

Skills:

• Standard working hours are within an 08:00–18:00 window (typically 08:00–16:00 or 09:00–17:00), working an 8-hour shift.

• No regular on-call support is expected.

• The role includes approximately two weekend working days per month, with time off in lieu provided during the week.

• The team also provides support on public holidays, with a day off in lieu provided for any public holiday worked.

• Hybrid working model with a minimum of 8 office days per month.

• Candidates must already have the legal right to work locally.

• Candidates must be available locally for one of the technical interviews.

• 6+ years of experience in Production Support, Application Support or Software Engineering, preferably within Corporate Banking or Financial Services.

• Strong Unix/Linux skills for production troubleshooting, including navigating the operating system, checking logs and investigating application behaviour.

• Ability to write complex SQL queries.

• Experience developing scripts in Bash, PowerShell or Python.

• Practical experience supporting and maintaining Kubernetes environments.

• Experience supporting Java/J2EE applications.

• Experience with Oracle, MQ and WebSphere.

• Experience using monitoring and observability tools such as Splunk and AppDynamics.

• Strong understanding of IT infrastructure and distributed systems.

• Experience leading incident management and coordinating technical teams.

• Demonstrated track record of implementing automation and operational improvements.

• Practical experience using AI productivity tools (e.g. Copilot, Claude) to support automation, documentation or operational analysis.

• Strong communication, stakeholder management and collaboration skills.