About the team:

Vera California aims to advance policies and funding to reduce incarceration and support the community-based systems of care that promote safety and wellness in California. We use data and policy analysis to drive concrete change and center racial equity (e.g., sharing data analysis with state legislators on the potential impacts of criminal justice bills). We bring expertise on best practices from around the country to local conversations in California. We collaborate with government leaders and community partners on policy development and implementation, working together toward a new vision of safety, wellness, and racial justice for all Californians.

Our work covers diverse criminal justice reform issues in California. It includes developing policy recommendations around county-level jail incarceration processes; pretrial and bail reform issues; state and local budgetary processes; and general public safety debates in Los Angeles and statewide.

About the role:

The Associate Director of Research is a manager-level role that reports to the Initiative Director with a “dotted line” to the Institute’s Managing Director of Research. In this role, the Associate Director of Research leads all aspects of the team’s research portfolio, including designing research plans, directing the team’s research activities, collaborating with other Vera California leadership (the director and associate director) on overall strategy, and overseeing staff working across a range of methods and projects. As the leader of a small research team, they are expected to engage directly in the research and represent California’s research portfolio externally.

Associate Directors of Research at the Vera Institute of Justice bring experience managing research projects and teams, advanced methodological skills, and strength in leveraging research and evidence in support of policy and advocacy solutions. We are seeking someone for the California team who brings understanding of relevant administrative datasets and has fluency in advocacy and communications strategies in support of big goals.

1. Research Leadership

• Develop, manage, and oversee all aspects of Vera California research, coordinating with the initiative director to ensure alignment with Vera California priorities and timelines, the managing director of research on methodological approaches, and other Vera teams on overlapping content areas
• Supervise, support, and mentor Vera California research staff, and lead research hiring or recruitment as needed
• Support the whole Vera California team in ensuring appropriate deployment of data and evidence in support of its solutions
• Work with Vera California director and associate director as a management team on annual planning, program development, staffing plans, and fundraising
• Serve as a member of the Vera Research Leadership Team, along with other associate directors of research, collaborating on cross-cutting research priorities and policy and ensuring that researchers across the organization receive appropriate support
• Cultivate relationships with CA-based researchers and organizations in the field, including acting as a primary point of contact for Vera California’s research partnerships
• Support internal collaboration by partnering Vera’s Advocacy Department, Communications Department, Central Research and Data Science teams, and other Vera initiative staff to develop coordinated strategies that leverage research (including in advocacy campaigns)

2. Research Design and Implementation

• Serve as Principal Investigator on research projects, developing and presenting IRB applications when relevant and ensuring that research is conducted to the highest ethical standards
• Lead/train/supervise on data collection and analysis, overseeing all aspects of mixed methods research and data management and analysis for Vera California and ensuring alignment between project implementation and policy timelines
• Participate in hands-on data collection and analysis
• Conduct team and cross-team peer review in areas of methodological and subject matter expertise and coordinate peer review for Vera California products as needed
• Coordinate with central data science team to ensure appropriate data infrastructure and standardized approaches

3. Research Presentation and Products

• Serve as a research subject matter expert and organizational representative in key areas of Vera California’s work, including in testimony, to media, in coalitions, and other public facing forums
• Shape evidence-based messaging and research for Vera California’s work, overseeing development, writing, and editing of research publications and evidence-based products in support of Vera California’s goals, including short data-informed fact sheets that respond to rapid response advocacy inquiries

What qualifications are we looking for?

Required:

• Advanced degree and 9+ years of relevant experience, preferably in a relevant social science field, like public policy, criminal justice, or sociology. In lieu of degree requirement, relevant work or life experience may be considered.
• Several years of experience supervising interdisciplinary research teams and working with mixed methods research and/or researchers;
• Experience conducting applied policy research
• Subject matter expertise, including an understanding of current criminal legal systems and policy, particularly in the state of California as well as relevant data sets and sources

Preferred:

• Direct experience with and/or impact by the criminal justice or immigration system

Knowledge, Skills, & Abilities you’ll bring:

• Associate Directors of Research are subject matter experts, experienced researchers, managers, mentors, and project leaders with advanced research design and analytic skills
• Experience leveraging social science approaches in applied research settings
• Track record of having worked on collaborative analyses and ability to support and build advocacy efforts and external stakeholder relationships
• Commitment to race equity is required
• Ability to travel up to 15% of the time. This may vary dependent on thelocation of the applicant.

Location:

Please note this role can be remote from California, with strong preference for Los Angeles-based candidates who are able to follow a hybrid schedule to Vera’s office in Los Angeles, CA.

Compensation and Benefits:

The compensation range for this position is $129,000 - $134,000.Actual salaries will vary depending on factors including but not limited to experience and performance. The salary range listed is just one component of Vera Institute’s total compensation package for employees. As an employer of choice in our field, supporting Vera staff - both personally and professionally - is a priority. To do this, we invest in the well-being of our staff through other rewards including merit pay, generous paid time off, a comprehensive health insurance plan, student loan repayment benefits, professional development training opportunities and up to $2,000 annual for education costs and fees relevant to Vera work, employer-funded retirement plan, and flexible time. To learn more about Vera’s benefits offerings, click here.

Application Process:

To receive further consideration for this career opportunity, applicants are asked preliminary questions about logistics, their interest and qualifications. Selected candidates may be required to provide additional details about their experience via a phone screen/form in advance of an invitation for a virtual or in-person interview with the team. Some searches may explore scenarios during the interview process and/or an assessment prior to reference checks and a hiring decision.

Applications may also be faxed to:

ATTN: People, Place, and Culture / [ JOBTITLE]

Vera Institute of Justice

34 35th St, Suite 4-2A, Brooklyn, NY 11232

Fax: (212) 941-9407

Please use only one method (online, mail or fax) of submission.

No phone calls, please. Only applicants selected for interviews will be contacted.

Vera is an equal opportunity employer. All qualified applicants will be considered for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, or caregiver status.

Vera works to advance justice, particularly racial justice, in an increasingly multicultural country and globally connected world. We value diverse experiences, including with regard to educational background and justice system contact, and depend on a diverse staff to carry out our mission.

For more information about Vera, please visit www.vera.org.

About the team:

Vera California aims to advance policies and funding to reduce incarceration and support the community-based systems of care that promote safety and wellness in California. We use data and policy analysis to drive concrete change and center racial equity (e.g., sharing data analysis with state legislators on the potential impacts of criminal justice bills). We bring expertise on best practices from around the country to local conversations in California. We collaborate with government leaders and community partners on policy development and implementation, working together toward a new vision of safety, wellness, and racial justice for all Californians.

Our work covers diverse criminal justice reform issues in California. It includes developing policy recommendations around county-level jail incarceration processes; pretrial and bail reform issues; state and local budgetary processes; and general public safety debates in Los Angeles and statewide.

About the role:

The Associate Director of Research is a manager-level role that reports to the Initiative Director with a “dotted line” to the Institute’s Managing Director of Research. In this role, the Associate Director of Research leads all aspects of the team’s research portfolio, including designing research plans, directing the team’s research activities, collaborating with other Vera California leadership (the director and associate director) on overall strategy, and overseeing staff working across a range of methods and projects. As the leader of a small research team, they are expected to engage directly in the research and represent California’s research portfolio externally.

Associate Directors of Research at the Vera Institute of Justice bring experience managing research projects and teams, advanced methodological skills, and strength in leveraging research and evidence in support of policy and advocacy solutions. We are seeking someone for the California team who brings understanding of relevant administrative datasets and has fluency in advocacy and communications strategies in support of big goals.

1. Research Leadership

• Develop, manage, and oversee all aspects of Vera California research, coordinating with the initiative director to ensure alignment with Vera California priorities and timelines, the managing director of research on methodological approaches, and other Vera teams on overlapping content areas
• Supervise, support, and mentor Vera California research staff, and lead research hiring or recruitment as needed
• Support the whole Vera California team in ensuring appropriate deployment of data and evidence in support of its solutions
• Work with Vera California director and associate director as a management team on annual planning, program development, staffing plans, and fundraising
• Serve as a member of the Vera Research Leadership Team, along with other associate directors of research, collaborating on cross-cutting research priorities and policy and ensuring that researchers across the organization receive appropriate support
• Cultivate relationships with CA-based researchers and organizations in the field, including acting as a primary point of contact for Vera California’s research partnerships
• Support internal collaboration by partnering Vera’s Advocacy Department, Communications Department, Central Research and Data Science teams, and other Vera initiative staff to develop coordinated strategies that leverage research (including in advocacy campaigns)

2. Research Design and Implementation

• Serve as Principal Investigator on research projects, developing and presenting IRB applications when relevant and ensuring that research is conducted to the highest ethical standards
• Lead/train/supervise on data collection and analysis, overseeing all aspects of mixed methods research and data management and analysis for Vera California and ensuring alignment between project implementation and policy timelines
• Participate in hands-on data collection and analysis
• Conduct team and cross-team peer review in areas of methodological and subject matter expertise and coordinate peer review for Vera California products as needed
• Coordinate with central data science team to ensure appropriate data infrastructure and standardized approaches

3. Research Presentation and Products

• Serve as a research subject matter expert and organizational representative in key areas of Vera California’s work, including in testimony, to media, in coalitions, and other public facing forums
• Shape evidence-based messaging and research for Vera California’s work, overseeing development, writing, and editing of research publications and evidence-based products in support of Vera California’s goals, including short data-informed fact sheets that respond to rapid response advocacy inquiries

What qualifications are we looking for?

Required:

• Advanced degree and 9+ years of relevant experience, preferably in a relevant social science field, like public policy, criminal justice, or sociology. In lieu of degree requirement, relevant work or life experience may be considered.
• Several years of experience supervising interdisciplinary research teams and working with mixed methods research and/or researchers;
• Experience conducting applied policy research
• Subject matter expertise, including an understanding of current criminal legal systems and policy, particularly in the state of California as well as relevant data sets and sources

Preferred:

• Direct experience with and/or impact by the criminal justice or immigration system

Knowledge, Skills, & Abilities you’ll bring:

• Associate Directors of Research are subject matter experts, experienced researchers, managers, mentors, and project leaders with advanced research design and analytic skills
• Experience leveraging social science approaches in applied research settings
• Track record of having worked on collaborative analyses and ability to support and build advocacy efforts and external stakeholder relationships
• Commitment to race equity is required
• Ability to travel up to 15% of the time. This may vary dependent on thelocation of the applicant.

Location:

Please note this role can be remote from California, with strong preference for Los Angeles-based candidates who are able to follow a hybrid schedule to Vera’s office in Los Angeles, CA.

Compensation and Benefits:

The compensation range for this position is $129,000 - $134,000.Actual salaries will vary depending on factors including but not limited to experience and performance. The salary range listed is just one component of Vera Institute’s total compensation package for employees. As an employer of choice in our field, supporting Vera staff - both personally and professionally - is a priority. To do this, we invest in the well-being of our staff through other rewards including merit pay, generous paid time off, a comprehensive health insurance plan, student loan repayment benefits, professional development training opportunities and up to $2,000 annual for education costs and fees relevant to Vera work, employer-funded retirement plan, and flexible time. To learn more about Vera’s benefits offerings, click here.

Application Process:

To receive further consideration for this career opportunity, applicants are asked preliminary questions about logistics, their interest and qualifications. Selected candidates may be required to provide additional details about their experience via a phone screen/form in advance of an invitation for a virtual or in-person interview with the team. Some searches may explore scenarios during the interview process and/or an assessment prior to reference checks and a hiring decision.

Applications may also be faxed to:

ATTN: People, Place, and Culture / [ JOBTITLE]

Vera Institute of Justice

34 35th St, Suite 4-2A, Brooklyn, NY 11232

Fax: (212) 941-9407

Please use only one method (online, mail or fax) of submission.

No phone calls, please. Only applicants selected for interviews will be contacted.

Vera is an equal opportunity employer. All qualified applicants will be considered for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, or caregiver status.

Vera works to advance justice, particularly racial justice, in an increasingly multicultural country and globally connected world. We value diverse experiences, including with regard to educational background and justice system contact, and depend on a diverse staff to carry out our mission.

For more information about Vera, please visit www.vera.org.

The ALS Association is the largest ALS organization in the world. The ALS Association funds global research collaborations, assists people with ALS and their families through its nationwide network of care and certified clinical care centers, and advocates for better public policies for people with ALS. The mission of the ALS Association is to make ALS livable and cure it. For more information about the ALS Association, visit our website at www.als.org

POSITION SUMMARY:

The Senior Director, Research will play an important role in the ALS Association’s overall mission to make ALS a livable disease and cure it. The position will manage the growing research program to develop effective treatments for ALS and improve the lives of everyone harmed by this disease. The Senior Director will be responsible for a broad portfolio of research activities, including funding program development, application solicitation, grant reviews, contract negotiations, and scientific oversight of awards from pre-award through award closeout and evaluation. In addition, the Senior Director will be accountable for maintaining a current knowledge base of ALS research, including research impacting caregivers and people at risk for developing ALS.

The Senior Director, Research reports to the Executive Vice President and Chief Scientist and will collaborate closely with colleagues in the mission, development, marketing and finance departments. The position will be based in the Washington D.C. office of The ALS Association or may be based remotely from a major metropolitan market. This position will involve travel to other Association offices, its territories, scientific conferences and other events as determined by business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsibilities may vary based on the needs of the department and organization. Additional duties may be assigned as required.
• Develop, solicit, review, and manage portfolio of ALS research that drives Association scientific and strategic goals.
• Develop and launch new research funding initiatives as needed to build upon our existing global research program.
• Direct and oversee the funding of external research including existing and new funding programs.
• Serve as lead on national collaborative efforts for ALS such as the AMP ALS initiative and participate in global initiatives launched by The International Alliance of ALS/MND and other international organizations.
• Lead and engage with the research committee of the board of trustees including strategy development, approval for research programs/projects, portfolio analyses, and reporting impact of funding programs.
• Develop and make presentations to scientific, clinical and policy audiences, as well as potential donors about research progress in ALS.
• Ensure the Association is apprised of the latest impacts of portfolio areas and how the portfolio complements the efforts of other funders of ALS research.
• Develop and maintain relationships with research leaders and organizations in the field of ALS and related diseases. Attend scientific meetings and meet with awardees, collaborators, and potential donors as needed.
• As needed, plan and execute periodic scientific workshops designed to identify scientific issues and formulate solutions.
• Engage and build relationships with biotechnology and pharmaceutical organizations to advance research and drug development efforts in ALS.
• Encourage scientists to apply for ALS Association grants; and facilitate the formation of collaborations among scientists.

SUPERVISORY RESPONSIBILITIES:

• Supervises 1-2 employees within the research department.
• Responsible for hiring, coaching, performance management, and professional development of direct reports.

QUALIFICATIONS:

• A graduate (PhD) degree in Neuroscience, Pharmacology, Molecular Biology, Biochemistry, clinical sciences or a related medical or health profession discipline.
• At least 5 years of proven experience with an organization that is closely allied with and focused on scientific and medical advancements, preferably in a non-profit or grant-giving organization, but potentially also academic organizations, pharmaceutic industry or government agencies.
• Prior experience as a research funder/portfolio manager is strongly preferred.
• Ability to work both independently and collaboratively across internal and external teams.
• Excellent communicator, with a proven record of public speaking and writing to multiple stakeholders, including people suffering from serious illnesses, and government, academic and industry partners.
• A proven track record of sound judgment and an analytical approach to decision-making.
• Familiarity with ALS, neuroscience, or neurodegenerative diseases preferred.
• Proficient computer skills, especially with Microsoft Office products.
• Ability to travel up to 30% of the time, as required or requested for business purposes.
• Computer skills required: Accounting Software; Contract Management Systems; Development Software; Human Resource Systems; Inventory Software; Microsoft Office; Payroll Systems; Project Management Software.

PAY TRANSPARENCY:

The ALS Association’s pay range for this position is $135,000 - $155,000 annually.

The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets. The above-listed listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate’s primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer.

The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email onlineaccommodations@alsa-national.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

The ALS Association highly encourages their employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID-19 vaccination. Requirements to have or obtain a COVID-19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required, unless approved for a legally required exemption by The ALS Association.

Company Description

About AbbVie

AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Associate Director, Clinical Development will have regional and/or global responsibilities. Leads the design, development, evaluation, planning and execution of clinical studies and ensures scientific integrity and interpretation of study data from a clinical development program. Provides medical and/or scientific direction to project/study teams. Should expect to be asked to participate in internal process improvement activities within R&D and Clinical Development, as well as mentor and provide guidance to junior team members.

The position will be based in Irvine, CA with a hybrid schedule of 3 days in office.

Responsibilities:

Under supervision of the Global Clinical Development Lead, designs, directs, executes, and interprets clinical trials/research and data collection activities in support of the overall Product Development Plan, within time, budget, and based on strong scientific principles, knowledge of compliance and regulatory requirements, AbbVie’s customers, markets, business operations and emerging issues. Collaborates with cross-functional teams to generate, deliver, report, and interpret high-quality clinical data supporting overall product scientific and business strategy, including monitoring adherence to protocols and ensuring correct endpoint data collection.

Under the appropriate supervision:

• Designs Clinical Development Plans. Responsibilities may extend from early translational development activities to mature product life cycle strategies.
• Designs, conducts, and reports clinical trials in line with the development, regulatory and commercial strategy.
• Has responsibility for review, interpretation, and communication of accumulating data pertaining to safety and efficacy of the asset.
• Along with Clinical Operations, may be responsible for oversight of study enrollment and overall timelines for key deliverables.
• May lead 0-5 employees in a matrixed environment.
• May be responsible for external expert and investigator engagement within the therapeutic area.
• Interacts with and co-ordinates appropriate scientific activities with internal stakeholders (i.e. medical affairs, commercial, clinical operations, discovery, statistics, regulatory, etc.) as they relate to planned and on-going clinical studies or projects.
• Assists in scientific education of investigators, clinical monitors, and Global Project Team members related to therapeutic area.
• Keeps abreast of professional information and technology through conferences or medical literature and acts as a subject matter expert.
• Represents AbbVie at external meetings including investigator meetings, scientific association meetings, partner discussions, etc.
• Responsible for understanding the regulatory requirements related to clinical studies and accountable for complying with those requirements.
• May coordinate and develop information for reports submitted to the FDA and Global Regulatory Authorities.
• May initiate research projects compatible with project plan goals and drive them to completion, resulting in high quality publications
• Leads cross functional sub-teams overseeing defined sub-projects within the therapeutic area.
• Responsible and accountable for the scientific validity, integrity and overall quality of the Clinical Development Plan and all clinical content, including, but not limited to protocols, IBs/IDFUs, clinical data reviews, CSRs, regulatory submissions, and publications associated with the clinical trials.
• Participates in the development of the Clinical Development Plan by contributing the scientific/clinical expertise for the strategy. Once completed, in collaboration with Clinical Operations, is responsible for and leads the scientific/clinical aspects of the execution of the defined Clinical Development Plan, acting as a key contact for the Clinical Trial Team(s) regarding the scientific/clinical development aspects of a project.
• Ensures the review of clinical data, including protocol deviations.

Qualifications

Qualifications

• Advanced education (e.g., MD, DO, PhD, PharmD, or MA with relevant experience) preferred.
• Clinical Development experience is required, typically 7+ years. Experience in the successful development of novel medical devices in Aesthetics with similar product profiles as those in development by AbbVie, is very desirable.
• Knowledge of regulatory requirements governing clinical trials, along with experience in the design and successful execution of registration-track protocols leading to regulatory submission is expected.
• Direct experience with regulatory bodies (US and Global) is highly advantageous.
• Proven ability to collaborate effectively in a cross-functional setting.
• Excellent oral and written English communication skills and demonstrable evidence of being a motivated and successful self-starter.
• Experience in international markets is highly desirable.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our long-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

About Motional:Motional is a public transit and autonomous vehicle pioneer, developing Level 4 driverless vehicles that are changing the way the world moves.

Description  Asst Director , Product Research, Liberty Mutual Mobility SolutionsAre you looking for an opportunity to join a nimble, high-performance team addressing a strategic and high-visibility opportunity for a Fortune...

This is an exciting opportunity to independently lead Biostatistics efforts advancing Natera’s oncology portfolio of cutting-edge molecular diagnostic tests. As a Staff Biostatistician, you will leverage your strong applied statistics...

This is an exciting opportunity to independently lead Biostatistics efforts advancing Natera’s oncology portfolio of cutting-edge molecular diagnostic tests. As a Staff Biostatistician, you will leverage your strong applied statistics...

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join us as a Principal Design Researcher on our Emerging Technology and Innovation (ETI) team.

About the job

We are seeking a visionary and entrepreneurial Design Researcher passionate about building the future, not just improving the present. In this role, you will lead Horizon 3 innovation—imagining, shaping, and validating breakthrough product concepts that could fundamentally transform the enterprise landscape over the next 3-5+ years.

As part of our team, your mandate is to look beyond current product lines and incremental enhancements. Your goal is to help imagine the future that will exist based on technological advances across AI/ ML, AGI, quantum computing, blockchain and more. Working side-by-side with world-class researchers, engineers, and product managers, you will take bold, unproven ideas from whiteboard to working prototype—navigating ambiguity, systematically de-risking concepts, and driving structured experimentation.

You will help us reimagine future experiences for our customers. Your success will be measured by your ability to identify and validate opportunities that can shape the next era of growth for Twilio—and the broader technology ecosystem.

Responsibilities

In this role, you’ll:

• Define & Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends
• Strategy & Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making
• Synthesize Insights and communicate effectively: Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers
• Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs
• Mentorship: Mentor and elevate best practices for design research across the Horizon 3 team and broader Twilio UX community
• Customer Advocacy: Represent the voice of the customer in every conversation. Inspire teams to build solutions that surprise and delight customers

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 7+ years of experience in design research, user research, or a related field—preferably with time spent in innovation or new product development environments.
• Proven track record of leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies.
• Mastery of a wide array of research methods, from ethnography and contextual inquiry to co-creation workshops and rapid concept validation.
• Experience with qualitative and quantitative data, and ability to easily switch between big-picture thinking and tactical execution.
• Exceptional communication, storytelling, and influence skills—executive presence a must.
• Passion for working on highly cross-functional teams and an entrepreneurial, “builder” mentality.
• Bachelor’s or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline.

Desired:

• Experience working with AI ML technology and customer engagement platforms
• Experience working in trust, security, or fraud prevention
• Experience guiding innovation in a multi-sided platform environment
• Portfolio or case studies illustrating your impact on breakthrough product or business opportunities

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :  $171,120.00-$213,900.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $181,200.00-$226,500.00.
• Based in the San Francisco Bay area, California: $201,280.00-$251,600.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join us as a Principal Design Researcher on our Emerging Technology and Innovation (ETI) team.

About the job

We are seeking a visionary and entrepreneurial Design Researcher passionate about building the future, not just improving the present. In this role, you will lead Horizon 3 innovation—imagining, shaping, and validating breakthrough product concepts that could fundamentally transform the enterprise landscape over the next 3-5+ years.

As part of our team, your mandate is to look beyond current product lines and incremental enhancements. Your goal is to help imagine the future that will exist based on technological advances across AI/ ML, AGI, quantum computing, blockchain and more. Working side-by-side with world-class researchers, engineers, and product managers, you will take bold, unproven ideas from whiteboard to working prototype—navigating ambiguity, systematically de-risking concepts, and driving structured experimentation.

You will help us reimagine future experiences for our customers. Your success will be measured by your ability to identify and validate opportunities that can shape the next era of growth for Twilio—and the broader technology ecosystem.

Responsibilities

In this role, you’ll:

• Define & Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends
• Strategy & Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making
• Synthesize Insights and communicate effectively: Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers
• Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs
• Mentorship: Mentor and elevate best practices for design research across the Horizon 3 team and broader Twilio UX community
• Customer Advocacy: Represent the voice of the customer in every conversation. Inspire teams to build solutions that surprise and delight customers

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 7+ years of experience in design research, user research, or a related field—preferably with time spent in innovation or new product development environments.
• Proven track record of leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies.
• Mastery of a wide array of research methods, from ethnography and contextual inquiry to co-creation workshops and rapid concept validation.
• Experience with qualitative and quantitative data, and ability to easily switch between big-picture thinking and tactical execution.
• Exceptional communication, storytelling, and influence skills—executive presence a must.
• Passion for working on highly cross-functional teams and an entrepreneurial, “builder” mentality.
• Bachelor’s or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline.

Desired:

• Experience working with AI ML technology and customer engagement platforms
• Experience working in trust, security, or fraud prevention
• Experience guiding innovation in a multi-sided platform environment
• Portfolio or case studies illustrating your impact on breakthrough product or business opportunities

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :  $171,120.00-$213,900.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $181,200.00-$226,500.00.
• Based in the San Francisco Bay area, California: $201,280.00-$251,600.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

About Maze

Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.

In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in.

We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.

Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.

That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more.

Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values.

About the Role

Maze is launching a Market Research service that blends the scale and speed of our platform with expert led research services, creating an AI-native alternative to traditional market research agencies.

As Head of Market Research, you’ll be the founding research leader for this new line of business. Reporting to the COO and partnering closely with the Head of GTM, Research Services, you’ll define what great market research looks like in an AI-first world. You’ll own the research vision, methodologies, service delivery, and quality bar while helping shape the future of research alongside Product, Engineering, and GTM.

This is a rare opportunity to build a modern market research organization from the ground up. We’re looking for someone with deep methodological expertise, a strong point of view on where the industry is headed, and the curiosity to rethink how AI can fundamentally transform the way research is designed, delivered, and consumed.

You’ll thrive here if you’re equal parts practitioner, builder, and innovator—someone who has spent years earning credibility in market research and is now excited to redefine what the next generation of research can become.

What You’ll Do

Research Strategy & Service Design

• Define the long-term vision for Maze’s Market Research service and establish what best-in-class research looks like in an AI-native world.

• Design and evolve our research methodologies across qualitative, quantitative, and mixed-method studies.

• Partner closely with the Head of GTM to shape service offerings, ensuring our commercial strategy is grounded in exceptional research quality.

• Continuously evaluate emerging AI capabilities and incorporate them into how research is conducted, synthesized, and delivered.

Build the Research Function

• Build and lead the Market Research organization, establishing the operating model, delivery processes, quality standards, and hiring strategy.

• Recruit, mentor, and develop a high-performing team of researchers as the business scales.

• Create repeatable systems that allow Maze to deliver exceptional research with greater speed, consistency, and efficiency than traditional agencies.

• Establish quality assurance frameworks while balancing methodological rigor with the agility our customers expect.

Research Delivery & Customer Partnership

• Serve as the executive research lead on strategic customer engagements, ensuring every project delivers meaningful business outcomes.

• Guide study design, research approaches, analysis, and executive storytelling for our highest-impact customers.

• Partner with customers to understand complex business problems and translate them into actionable research strategies.

• Continuously improve our delivery model based on customer feedback and market evolution.

Cross-Functional Leadership

• Partner closely with Product and Engineering to influence the roadmap for AI-powered research capabilities.

• Collaborate with Sales, Marketing, and Customer Success to ensure our research expertise is reflected throughout the customer journey.

• Help establish Maze as a trusted authority in the market research industry through customer conversations, industry events, publications, and thought leadership.

• Act as the voice of the researcher internally, ensuring product and commercial decisions remain grounded in customer insight and research excellence.

Who You Are

Experience

• Significant experience leading market research teams, research consulting practices, or insights organizations.

• Deep expertise across qualitative and quantitative methodologies, research design, sampling, analysis, and insight generation.

• Experience building or scaling research organizations, practices, or service offerings.

• Strong executive presence with the ability to advise senior leaders and enterprise customers on research strategy.

• Experience partnering cross-functionally across commercial, product, and operational teams.

Skills & Strengths

Research visionary

You have a clear perspective on where market research is heading and aren’t satisfied simply improving today’s processes—you want to redefine them.

AI-native thinker

You believe AI fundamentally changes how research should be conducted, synthesized, and delivered. You’re already experimenting with AI in your own work and are excited to help define new methodologies rather than simply automate existing ones.

Builder

You thrive in zero-to-one environments. You’re comfortable creating structure from ambiguity, building teams, and establishing entirely new ways of working.

Methodology expert

You’re respected for your research expertise and know when to challenge conventional approaches. You balance methodological rigor with practical business outcomes.

Executive partner

You communicate complex research clearly, influence senior stakeholders, and build trusted relationships across customers, executives, and cross-functional teams.

Bonus

• Experience building or modernizing a research organization through AI-enabled workflows.

• Experience launching a new research practice, consultancy, or service line.

• Public speaking, publishing, or thought leadership within the market research industry.

• Experience working across both agency and client-side research organizations.

• Experience partnering closely with Product and Engineering teams to build research technology.

Inclusivity and Pay

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we’d still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.

Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.

Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.

Why Maze is unique

• Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you’ll have the unique opportunity to directly impact success and help shape the future of Maze.

• Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there’s finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.

• Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions

Benefits

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid

  • For some locations, coverage options vary, please see our benefits pages for more information

• Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24⁄7 access to resources

• Life and Disability Insurance, 100% of the team member premium paid

• Flexible time off

• Meaningful equity

• Company retreats, fully paid for by Maze

• New MacBook (laptop), paid for by Maze

• Paid Family leave: 16 weeks for birth or adoptive parents

• $500/month to be used for dependent health insurance coverage

  • If you don’t have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!

• $1,500 remote work setup fund to ensure you can set up a productive work space

• Flexible work schedule where you manage your own working hours

• Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more

• Virtual social engagements randomly throughout the year

• SWAG, we have some really cool swag

• Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more

Check out all of our a-maze-ing benefits here.

Outreach Notice

We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.

About Maze

Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.

In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in.

We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.

Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.

That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more.

Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values.

About the Role

Maze is launching a Market Research service that blends the scale and speed of our platform with expert led research services, creating an AI-native alternative to traditional market research agencies.

As Head of Market Research, you’ll be the founding research leader for this new line of business. Reporting to the COO and partnering closely with the Head of GTM, Research Services, you’ll define what great market research looks like in an AI-first world. You’ll own the research vision, methodologies, service delivery, and quality bar while helping shape the future of research alongside Product, Engineering, and GTM.

This is a rare opportunity to build a modern market research organization from the ground up. We’re looking for someone with deep methodological expertise, a strong point of view on where the industry is headed, and the curiosity to rethink how AI can fundamentally transform the way research is designed, delivered, and consumed.

You’ll thrive here if you’re equal parts practitioner, builder, and innovator—someone who has spent years earning credibility in market research and is now excited to redefine what the next generation of research can become.

What You’ll Do

Research Strategy & Service Design

• Define the long-term vision for Maze’s Market Research service and establish what best-in-class research looks like in an AI-native world.

• Design and evolve our research methodologies across qualitative, quantitative, and mixed-method studies.

• Partner closely with the Head of GTM to shape service offerings, ensuring our commercial strategy is grounded in exceptional research quality.

• Continuously evaluate emerging AI capabilities and incorporate them into how research is conducted, synthesized, and delivered.

Build the Research Function

• Build and lead the Market Research organization, establishing the operating model, delivery processes, quality standards, and hiring strategy.

• Recruit, mentor, and develop a high-performing team of researchers as the business scales.

• Create repeatable systems that allow Maze to deliver exceptional research with greater speed, consistency, and efficiency than traditional agencies.

• Establish quality assurance frameworks while balancing methodological rigor with the agility our customers expect.

Research Delivery & Customer Partnership

• Serve as the executive research lead on strategic customer engagements, ensuring every project delivers meaningful business outcomes.

• Guide study design, research approaches, analysis, and executive storytelling for our highest-impact customers.

• Partner with customers to understand complex business problems and translate them into actionable research strategies.

• Continuously improve our delivery model based on customer feedback and market evolution.

Cross-Functional Leadership

• Partner closely with Product and Engineering to influence the roadmap for AI-powered research capabilities.

• Collaborate with Sales, Marketing, and Customer Success to ensure our research expertise is reflected throughout the customer journey.

• Help establish Maze as a trusted authority in the market research industry through customer conversations, industry events, publications, and thought leadership.

• Act as the voice of the researcher internally, ensuring product and commercial decisions remain grounded in customer insight and research excellence.

Who You Are

Experience

• Significant experience leading market research teams, research consulting practices, or insights organizations.

• Deep expertise across qualitative and quantitative methodologies, research design, sampling, analysis, and insight generation.

• Experience building or scaling research organizations, practices, or service offerings.

• Strong executive presence with the ability to advise senior leaders and enterprise customers on research strategy.

• Experience partnering cross-functionally across commercial, product, and operational teams.

Skills & Strengths

Research visionary

You have a clear perspective on where market research is heading and aren’t satisfied simply improving today’s processes—you want to redefine them.

AI-native thinker

You believe AI fundamentally changes how research should be conducted, synthesized, and delivered. You’re already experimenting with AI in your own work and are excited to help define new methodologies rather than simply automate existing ones.

Builder

You thrive in zero-to-one environments. You’re comfortable creating structure from ambiguity, building teams, and establishing entirely new ways of working.

Methodology expert

You’re respected for your research expertise and know when to challenge conventional approaches. You balance methodological rigor with practical business outcomes.

Executive partner

You communicate complex research clearly, influence senior stakeholders, and build trusted relationships across customers, executives, and cross-functional teams.

Bonus

• Experience building or modernizing a research organization through AI-enabled workflows.

• Experience launching a new research practice, consultancy, or service line.

• Public speaking, publishing, or thought leadership within the market research industry.

• Experience working across both agency and client-side research organizations.

• Experience partnering closely with Product and Engineering teams to build research technology.

Inclusivity and Pay

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we’d still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.

Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.

Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.

Why Maze is unique

• Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you’ll have the unique opportunity to directly impact success and help shape the future of Maze.

• Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there’s finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.

• Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions

Benefits

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid

  • For some locations, coverage options vary, please see our benefits pages for more information

• Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24⁄7 access to resources

• Life and Disability Insurance, 100% of the team member premium paid

• Flexible time off

• Meaningful equity

• Company retreats, fully paid for by Maze

• New MacBook (laptop), paid for by Maze

• Paid Family leave: 16 weeks for birth or adoptive parents

• $500/month to be used for dependent health insurance coverage

  • If you don’t have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!

• $1,500 remote work setup fund to ensure you can set up a productive work space

• Flexible work schedule where you manage your own working hours

• Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more

• Virtual social engagements randomly throughout the year

• SWAG, we have some really cool swag

• Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more

Check out all of our a-maze-ing benefits here.

Outreach Notice

We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join us as a Staff Design Researcher on our Emerging Technology and Innovation (ETI) team.

About the job

We are seeking a visionary and entrepreneurial Design Researcher passionate about building the future, not just improving the present. In this role, you will lead Horizon 3 innovation—imagining, shaping, and validating breakthrough product concepts that could fundamentally transform the enterprise landscape over the next 3-5+ years.

As part of our team, your mandate is to look beyond current product lines and incremental enhancements. Your goal is to help imagine the future that will exist based on technological advances across AI/ ML, AGI, quantum computing, blockchain and more. Working side-by-side with world-class researchers, engineers, and product managers, you will take bold, unproven ideas from whiteboard to working prototype—navigating ambiguity, systematically de-risking concepts, and driving structured experimentation.

You will help us reimagine future experiences for our customers. Your success will be measured by your ability to identify and validate opportunities that can shape the next era of growth for Twilio—and the broader technology ecosystem.

Responsibilities

In this role, you’ll:

• Define & Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends
• Strategy & Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making
• Synthesize Insights and communicate effectively: Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers
• Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs
• Customer Advocacy: Represent the voice of the customer in every conversation. Inspire teams to build solutions that surprise and delight customers

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of experience in design research, user research, or a related field—preferably with time spent in innovation or new product development environments.
• Proven track record of leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies.
• Mastery of a wide array of research methods, from ethnography and contextual inquiry to co-creation workshops and rapid concept validation.
• Experience with qualitative and quantitative data, and ability to easily switch between big-picture thinking and tactical execution.
• Exceptional communication, storytelling, and influence skills—executive presence a must.
• Passion for working on highly cross-functional teams and an entrepreneurial, “builder” mentality.
• Bachelor’s or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline.

Desired:

• Experience working with AI ML technology and customer engagement platforms
• Experience working in trust, security, or fraud prevention
• Experience guiding innovation in a multi-sided platform environment
• Portfolio or case studies illustrating your impact on breakthrough product or business opportunities

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00-$176,900.00.

• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840000-$187300.00.

• Based in the San Francisco Bay area, California: $166,400.00-$208,000.00

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join us as a Staff Design Researcher on our Emerging Technology and Innovation (ETI) team.

About the job

We are seeking a visionary and entrepreneurial Design Researcher passionate about building the future, not just improving the present. In this role, you will lead Horizon 3 innovation—imagining, shaping, and validating breakthrough product concepts that could fundamentally transform the enterprise landscape over the next 3-5+ years.

As part of our team, your mandate is to look beyond current product lines and incremental enhancements. Your goal is to help imagine the future that will exist based on technological advances across AI/ ML, AGI, quantum computing, blockchain and more. Working side-by-side with world-class researchers, engineers, and product managers, you will take bold, unproven ideas from whiteboard to working prototype—navigating ambiguity, systematically de-risking concepts, and driving structured experimentation.

You will help us reimagine future experiences for our customers. Your success will be measured by your ability to identify and validate opportunities that can shape the next era of growth for Twilio—and the broader technology ecosystem.

Responsibilities

In this role, you’ll:

• Define & Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends
• Strategy & Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making
• Synthesize Insights and communicate effectively: Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers
• Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs
• Customer Advocacy: Represent the voice of the customer in every conversation. Inspire teams to build solutions that surprise and delight customers

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of experience in design research, user research, or a related field—preferably with time spent in innovation or new product development environments.
• Proven track record of leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies.
• Mastery of a wide array of research methods, from ethnography and contextual inquiry to co-creation workshops and rapid concept validation.
• Experience with qualitative and quantitative data, and ability to easily switch between big-picture thinking and tactical execution.
• Exceptional communication, storytelling, and influence skills—executive presence a must.
• Passion for working on highly cross-functional teams and an entrepreneurial, “builder” mentality.
• Bachelor’s or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline.

Desired:

• Experience working with AI ML technology and customer engagement platforms
• Experience working in trust, security, or fraud prevention
• Experience guiding innovation in a multi-sided platform environment
• Portfolio or case studies illustrating your impact on breakthrough product or business opportunities

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00-$176,900.00.

• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840000-$187300.00.

• Based in the San Francisco Bay area, California: $166,400.00-$208,000.00

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.

About Honor

Our mission is simple: change the way we care for our parents so they can age safely at home.

How we accomplish that mission is anything but simple. Delivering reliable home care requires coordinating people, schedules, geography, skills, preferences, and changing needs across a complex operating environment.

Honor combines technology, operations, and the local expertise of our partner agencies to improve how care is delivered at scale. Our platform supports the caregivers who provide care, the teams who coordinate it, and the families who depend on it.

We are looking for a Senior Manager, Data Science to lead a team applying advanced data science and AI to some of Honor’s most important operational challenges.

About the role

You will lead the development of models and decision systems that improve how Honor matches caregivers and clients, constructs sustainable schedules, allocates capacity, prioritizes operational work, and responds to changing conditions.

This is not an analytics support role. Your team will work directly with Product, Engineering, and Care Operations to turn difficult operating problems into production systems that improve measurable outcomes.

You will contribute to Honor’s broader Data Science and Applied AI direction, help shape the team’s roadmap, and remain hands-on as a player-coach.

What you’ll do

• Help shape the Data Science and Applied AI roadmap, identifying where predictive modeling, optimization, experimentation, forecasting, causal inference, and modern AI can create the greatest impact.
• Lead the development of production models and decision-support systems that improve matching, scheduling, operational prioritization, and service reliability.
• Apply modern AI, including agentic workflows, to improve how teams analyze information, make decisions, and execute operational work.
• Partner with Product, Engineering, and Operations from problem definition through deployment, adoption, and iteration.
• Establish strong standards for evaluating, monitoring, and responsibly deploying machine learning and AI-enabled systems.
• Lead, coach, and grow the team while remaining hands-on in high-priority projects as a player-coach.

Examples of problems you may solve

• Improving caregiver-client matching while balancing fit, continuity, availability, and travel.
• Building more reliable and sustainable schedules for caregivers and clients.
• Using data science and AI to identify operational risks earlier and help teams focus where they can have the greatest impact.

About you

• 7+ years of experience in data science, machine learning, operations research, applied AI, or a related field, including 3+ years leading teams.
• Have built or led the development of models or decision systems that operated in production and influenced meaningful business or customer outcomes.
• Can determine whether a problem calls for prediction, optimization, experimentation, simulation, workflow redesign, an AI agent, or no model at all.
• Understand that successful applied AI requires more than choosing a model. It requires clear objectives, reliable data and tools, rigorous evaluation, thoughtful system design, and appropriate human oversight.
• Experience partnering with Product, Engineering, Operations, and senior business stakeholders on ambiguous, cross-functional problems.
• Comfortable working with imperfect operational data while maintaining a high standard for measurement and technical rigor.
• Can communicate clearly with technical, operational, and executive audiences.
• Have a bias toward action and an iterative approach to problem-solving. You are willing to inspect the data, understand the workflow, prototype solutions, and revise your view.
• Are an effective people leader who can set clear expectations, develop talent, prioritize work, and build a strong technical culture.

Helpful experience

Experience with marketplace, logistics, workforce, scheduling, healthcare, or other complex operating systems is especially valuable, as is experience with optimization, forecasting, recommender systems, causal inference, agentic systems, or AI evaluation.

A bachelor’s, master’s, or doctoral degree in a quantitative or technical field is welcome, but we care most about demonstrated ability, judgment, leadership, and impact.

Why this role is different

Many companies have interesting datasets. Honor has a dynamic operating environment in which technical decisions directly affect caregivers, care teams, families, and older adults. The opportunity is to build systems that do more than predict outcomes. They will help Honor decide what to do next, execute more effectively, and continuously learn from the results.

Our range reflects the hiring range for this position.  We use national average to determine pay as we are a remote first company.  Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.

Base pay is just a part of our total rewards program.  Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match. We provide medical, dental and vision coverage including zero cost plans for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, mental health benefits, wellness program, and discount program.

Hiring Salary Range

$228,600—$254,000 USD

At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.