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ABOUT THE ROLE:

Rightway exists to make pharmacy benefits fair, transparent, and easier to navigate. This role sits on the Rightway Operations team and is a member of the front line of that mission: the first point of contact for members, providers, and pharmacies with questions about benefits, prior authorization, claims, and clinical program enrollment. You’ll work across phone, chat, and email applying the same standard of empathy and root cause problem solving no matter the channel a member chooses.

WHAT YOU’LL DO:

• Serve as the primary point of contact for members, providers, and pharmacies across phone, chat, email, and written correspondence, delivering timely and accurate support regardless of communication channel.
• Field and resolve inquiries related to mail order, benefit design, formulary coverage, medication cost, prior authorization criteria, and claims adjudication.
• Seamlessly support interactions across phone, chat, email, and other digital channels while maintaining consistent quality and service standards.
• Assist network pharmacies in processing prescription claims, reviewing claims for accuracy against benefit guidelines and contract standards.
• Support clinical pharmacists with patient and provider outreach, including scheduling appointments, enrolling members in Rightway clinical programs, and following up on medication adherence.
• Accurately document interactions and resolutions within internal systems to support continuity of care, quality assurance, compliance requirements, and operational reporting.
• Take ownership of member, provider, and pharmacy issues from initial contact through final resolution, coordinating with internal teams when necessary to ensure timely and complete resolution.
• Utilize AI-enabled tools and internal knowledge systems to efficiently resolve inquiries, document interactions, and deliver a consistent member experience.
• Foster a team environment that values cooperation, respect, and diversity, and take on other duties and projects as assigned.

WHO YOU ARE:

• Education: associate’s or bachelor’s degree preferred, or equivalent relevant work experience.
• Certification: Active/Current National Pharmacy Technician Certification (PTCB, NHA)
• Experience: 1 to 3 years as a pharmacy technician in a health plan, retail pharmacy setting, TPA, or PBM contact center role. Mail order and specialty pharmacy backgrounds are also a strong fit.
• Working knowledge of pharmacy claims adjudication, benefit design, and PBM terminology.
• Detail oriented, adaptable, and analytical, with the ability to dig past a symptom to find and resolve the true root cause.
• Empathetic and intellectually curious, with a genuine desire to improve a member’s healthcare experience and deliver concierge level service across every channel.
• Comfortable multitasking and prioritizing across concurrent phone, chat, and email queues, with the independence to manage your own workload.
• Comfortable supporting multiple lines of business and shifting priorities based on business needs, seasonal demand, and service levels.

COMPENSATION: $21.50 - $22.00/hr

Compensation offered will be determined by geographic location, experience, and qualifications.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:

1. We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2. We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3. We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4. We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5. We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.

ABOUT THE ROLE:

Rightway exists to make pharmacy benefits fair, transparent, and easier to navigate. This role sits on the Rightway Operations team and is a member of the front line of that mission: the first point of contact for members, providers, and pharmacies with questions about benefits, prior authorization, claims, and clinical program enrollment. You’ll work across phone, chat, and email applying the same standard of empathy and root cause problem solving no matter the channel a member chooses.

WHAT YOU’LL DO:

• Serve as the primary point of contact for members, providers, and pharmacies across phone, chat, email, and written correspondence, delivering timely and accurate support regardless of communication channel.
• Field and resolve inquiries related to mail order, benefit design, formulary coverage, medication cost, prior authorization criteria, and claims adjudication.
• Seamlessly support interactions across phone, chat, email, and other digital channels while maintaining consistent quality and service standards.
• Assist network pharmacies in processing prescription claims, reviewing claims for accuracy against benefit guidelines and contract standards.
• Support clinical pharmacists with patient and provider outreach, including scheduling appointments, enrolling members in Rightway clinical programs, and following up on medication adherence.
• Accurately document interactions and resolutions within internal systems to support continuity of care, quality assurance, compliance requirements, and operational reporting.
• Take ownership of member, provider, and pharmacy issues from initial contact through final resolution, coordinating with internal teams when necessary to ensure timely and complete resolution.
• Utilize AI-enabled tools and internal knowledge systems to efficiently resolve inquiries, document interactions, and deliver a consistent member experience.
• Foster a team environment that values cooperation, respect, and diversity, and take on other duties and projects as assigned.

WHO YOU ARE:

• Education: associate’s or bachelor’s degree preferred, or equivalent relevant work experience.
• Certification: Active/Current National Pharmacy Technician Certification (PTCB, NHA)
• Experience: 1 to 3 years as a pharmacy technician in a health plan, retail pharmacy setting, TPA, or PBM contact center role. Mail order and specialty pharmacy backgrounds are also a strong fit.
• Working knowledge of pharmacy claims adjudication, benefit design, and PBM terminology.
• Detail oriented, adaptable, and analytical, with the ability to dig past a symptom to find and resolve the true root cause.
• Empathetic and intellectually curious, with a genuine desire to improve a member’s healthcare experience and deliver concierge level service across every channel.
• Comfortable multitasking and prioritizing across concurrent phone, chat, and email queues, with the independence to manage your own workload.
• Comfortable supporting multiple lines of business and shifting priorities based on business needs, seasonal demand, and service levels.

COMPENSATION: $21.50 - $22.00/hr

Compensation offered will be determined by geographic location, experience, and qualifications.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:

1. We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2. We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3. We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4. We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5. We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

This is a remote role based in Poland. Employment is subject to presentation of a valid document authorizing legal work in Poland. All applicants must meet current Polish immigration regulations and provide proof of work eligibility.

About The Role:

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.

What You’ll Work On:

Customer Obsessed:

• Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
• Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
• Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.

Insight/Metrics Driven:

• Understand customer needs and preferences through direct interactions and feedback.
• Use feedback to make informed decisions aimed at improving customer satisfaction.
• Spot trends in customer inquiries and behavior to better anticipate their needs.
• Regularly assess and adapt your approach to ensure a positive customer experience.

Trusted Resource:

• Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
• Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
• Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.

What You Will Need:

• Minimum of 1 year of experience in a customer service role.
• Experience handling email, chat, messaging and phone interactions
• Fluency in English and Spanish is required
• Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
• Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
• Empathetic communication skills, with the ability to connect with customers on a personal level.
• Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
• Detail-oriented mindset with a commitment to delivering top-notch service.

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 82,800 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

You’ll love working here because:

• Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Description

Who We Are

Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.

We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.

We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.

What We Build

Our products— Eureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide.

• Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.

• Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.

• PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.

These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.

Where We’re Headed

Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support.

Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale.

Job Purpose

The Success Coach is a member of the Implementation Services team and supports Great Minds in its mission to promote adoption and effective implementation of all curriculum products. Maintaining intimate knowledge of the features and advantages of Great Minds products and services, Success Coaches work as part of a Texas based team to support districts and schools to successfully implement Great Minds curriculum. The Success Coach is a versatile team member with the skills to deliver a blend of services that include both PD facilitation and coaching. The volume of PD versus coaching will vary based on the needs of districts in the assigned region.

This role is an exceptional opportunity for skilled teachers or instructional coaches who are experienced in implementing a high-quality curriculum in Texasarea schoolsto contribute to Great Minds’ organizational mission to ensure all students have access to a high-quality, knowledge-based education.

Responsibilities

• Develop and maintain expertise in the Great Minds professional services catalog, including Eureka Math, Eureka Math TEKS, and Bluebonnet Learning in order to:

  • provide high-quality, on-site support, coaching, and PD to assigned schools

  • collaborate with Success Leads to deliver highly contextualized services

  • deliver professional services on-site up to 80% of the time in Central school systems

• Engage in cycles of internal training to develop or deepen expertise in new professional services offerings, in general facilitation and coaching skills, and to gain greater familiarity with Great Minds products

• Gather, monitor, and record implementation success metrics at regular intervals; document these metrics and all significant customer interactions

• Document and communicate insights about implementation to leadership based on interactions with assigned implementations

• Stay abreast of, and share with the organization, the regional trends and factors that influence customer practices, sensitivities, and purchasing practices

• Represent Great Minds through presentations at conferences, and contribute to content in the form of blogs, whitepapers, etc.

• Cultivate and maintain a strong and supportive Great Minds culture in all work environments, with an emphasis on trust, collegiality, curiosity, and quality

Requirements

Requirements

• At least 3 years of experience teaching or coaching with at least 1 year of experience delivering high-quality professional development.

• Experience implementing one of Great Minds curricula, especially Wit & Wisdom and/or Eureka Math

• Proficiency with or alignment to Great Minds instructional design and pedagogy

• Deep content knowledge in the curriculum focus area (humanities, mathematics, science)

• Experience as campus instructional leader or coach

• Ability to coach in multiple content areas of K-Algebra 2 Mathematics and RLA

• Experience with both digital and print education platforms

• Strong organizational habits necessary for successful goal setting, project management, collective decision making, deadline execution, and record keeping

• Ability to make solutions-oriented decisions through flexible thinking in an ambiguous, fast-paced entrepreneurial environment

Attributes

• Passion for and commitment to the importance of high-quality, knowledge-rich curriculum

• Commitment to high standards, instructional quality, and continuous improvement for oneself and others

• Receptivity to feedback with a focus on reflective practice

• Highly collaborative with the ability to consistently exhibit diplomacy, tact, and integrity

• Appreciation for the challenges and victories faced everyday by educators and their leaders working toward improving student learning outcomes

• Empathy, curiosity, and the desire to continually grow as a learner

• Deep belief that every child is capable of greatness

Required Education

• Bachelor’s degree

Status

• Full-time

• Remote

Location

• Ideal location San Antonio, Austin, DFW, and Houston

• Must be willing to travel within the state of Texas with the probability of 3+ day trips to partner districts on a regular basis

Travel

The Success Coach may work on-site up to 80% of the time. Tasks may include the following:

• Provide onsite coaching, PD, or customer implementation support

• Provide sales presentation support

• Participate in team meetings

Based on the regional needs across Great Minds, occasional travel beyondthis region is possible.

A valid driver’s license and willingness to fly and drive are required for this position.

The base salary range for this position is $78,000-$85,000, however the offered salarymay be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations.. The base salary is not inclusive of benefits or other incentives.

A cover letter and resume are required to be considered for this position.

New employees will be required to successfully complete a background check and provide declaration of COVID-19 vaccination status. We do not require COVID-19 vaccination as a condition of employment; however, your vaccination status could impact your ability to perform this role at certain client sites.

Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

#LI-Remote

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Headquarters: United States
URL: https://hospitable.com/careers

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.

We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk

Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://hsptb.com/twnhll

Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.

What you will be working on

As the Customer Advocate Lead, you will lead and empower our US support team to deliver an exceptional customer experience. 

Your first priority will be to hit consistent response times. We have a pretty solid foundation and our passionate team excels at delivering great experiences with our current processes—maintaining an average CSAT of 87%. We’re looking for someone who can take what’s working and make it even better. 

To accomplish this, you will:

• Manage queue distribution in our chat support system and workload across the US support team to maintain target response times and SLAs. We're aiming for a first response time of <5mins for live chat and a total resolution time of 12h.
• Coach and develop team members through regular 1:1s, performance reviews, and real-time feedback.
• Handle technical troubleshooting and empower the team to resolve issues that require strong product and systems knowledge, as well as managing customer escalations and high-priority issues.
• Review and quality check team's support interactions and documentation.
• Train new team members on tools, processes, and product knowledge.
• Regularly work in the queue to stay connected to customer needs and model best practices for the team. You will typically spend 30-40% of your time in the queue.
• You will report to our Director of Support, and work with our other amazing support leads such as Kelly whose favorite fruit is dragon fruit.

Requirements

For this position, we are looking to recruit someone in any of the US time zones. Candidates in countries outside of such time zones will not be considered.

If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We still want to hear from you. 

• Experience in customer support in the SaaS industry, including experience as a team lead or in a senior role.
• Proven track record of managing chat support queues and improving team metrics (response times, customer satisfaction, resolution rates).
• Strong technical aptitude, with proven ability to investigate complex SaaS product issues, work across systems, and partner closely with engineering.
• Experience coaching and developing team members, with strong interpersonal and feedback skills.
• Strong written and verbal communication skills for both customer and internal interactions.
• Ability to balance competing priorities between team management and hands-on support work.
• Very special kudos if you have experience specifically in the short-term rental or property management industry.

Benefits

The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

• A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output.
• The total budget for this role is within USD$106,912.00 - $132,675.40 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation. This means that the gross salary for US employees could be anywhere between $98,641.60 to $122,412.02 depending on the cost of living in your location.
• We also offer options into the company equity through our $HOST token (RSU's), with a grant value of up to $54,276.30, to share in the long-term upside value of the company.
• Separately, this role is eligible for up to an additional USD$346,104.00 per year in Performance Share Units (PSUs). These PSUs do not vest over time and are granted only upon the achievement of clearly defined business performance targets. The size and payout of this award are directly tied to measurable outcomes and are intended to strongly align compensation with company impact.
• 35 days off per year, encouraged (including self-serve public holidays) and parental leave.
• Complimentary mental health and emotional support with therapists on call through Slack by Spill.
• Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards.

To apply: https://weworkremotely.com/remote-jobs/hospitable-customer-advocate-lead-north-america-remote-1

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11369 Virtual Medical Receptionist & Patient Support Assistant/Business Support VA/Junior-Advanced Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A small virtual medical clinic is seeking a part-time Virtual Medical Receptionist & Patient Support Assistant to serve as a primary point of contact for patients and support the clinic’s day-to-day administrative operations.

The primary focus of this position is customer service and patient communication. The VA will answer incoming calls, schedule appointments, assist patients with payments, monitor communications within the electronic health record, and complete routine administrative follow-up.

A healthcare background is helpful but not required. The client emphasized that strong customer service experience, phone skills, professionalism, and the ability to calmly assist or de-escalate patients are more important than prior medical knowledge.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Patient Communication & Scheduling

• Answer inbound patient calls through Vonage

• Provide friendly and professional customer service

• Schedule, reschedule, and confirm patient appointments

• Respond to routine patient communications received through the medical record system

• Assist patients with basic questions and escalate clinical questions to the appropriate provider

• Handle frustrated or confused patients professionally and calmly

Payment Support

• Send patients payment links when required

• Assist patients who need help completing payments

• Take payment information over the phone when necessary and securely enter it into the clinic’s payment system

• Follow established procedures for handling sensitive payment information

Medical Certification Support

• Assist with routine medical certification administration

• Access patient records within the OneStop system using client-provided information

• Activate certifications according to established procedures

• Download and send completed certification documentation to patients

• Maintain accurate records of completed administrative actions

Administrative Support

• Assist with basic credentialing administration, including sending applications and payments

• Follow up on outstanding emails and administrative requests

• Maintain basic licensing and renewal trackers

• Assist with simple Google Drive and spreadsheet updates

• Maintain accurate patient and administrative records

• Support additional routine administrative tasks as assigned

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous customer service experience required
• Phone-based customer service or receptionist experience strongly preferred
• Executive assistant or administrative support experience preferred
• Healthcare or medical office experience is a plus but not required
• Strong written and verbal English communication required
• Native or near-native English speaking ability required
• Experience scheduling appointments and managing customer records preferred
• Comfortable handling confidential patient information
• Basic Google Sheets and Microsoft Office proficiency
• HIPAA certification is not required at hire; appropriate certification can be completed during onboarding

IDEAL CANDIDATE PROFILE

• Exceptional customer service and phone communication skills

• Friendly, patient, and professional when interacting with patients

• Comfortable handling difficult conversations and de-escalating concerns

• Highly organized with strong follow-through

• Detail-oriented and dependable

• Comfortable learning healthcare systems and administrative workflows

• Able to work independently after receiving training

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• CharmHealth EHR (Training Provided)

• Vonage

• OneStop (Training Provided)

• Microsoft Office / Outlook

• Google Workspace

• Google Calendar

• Google Drive

• Google Sheets – Basic

Work Schedule

• Contracted Hours per Week: 20 Hours (Hours may increase by the end of the year based on business needs and performance)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 10:00 AM – 2:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, and Advanced Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: 10:00 AM – 2:00 PM EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (Native or Near-Native English-speaking accent required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

ABOUT US

Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App’s free online application.

If you are an entry-level professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Member Relations Associate.

RESPONSIBILITIES

As a member of the Member Services team, reporting to the Senior Manager, Specialized Member Services, the Member Relations Associate plays a critical role in overall member satisfaction and retention. The Member Relations Associate will be responsible for understanding member priorities and positioning our products, programs, and services to deliver solutions that meet those needs. During the Annual Updates season, the Member Services Account Managers will manage a portfolio of assigned member colleges and universities via email, chat, phone and virtual and in-person presentations. Outside of Annual Updates season, the Member Services Account Manager will manage a queue of requests and questions from college and university members. Member Relations Associates are focused on helping institutions best utilize the Common App to meet their goals through sharing industry trends, member-specific statistics, and provide other pertinent information and answers to their requests in a timely manner.

This is an ideal entry-level position for a well-organized, customer service-oriented individual who is passionate about access and equity in higher education and increasing their experience with account management in a collaborative and fun environment

QUALIFICATIONS

This role requires:

• Candidates must live in the United States.
• Willing to travel to attend twice annual Common App Retreat.
• 0-2 years of experience.
• Bachelor’s degree in a relevant field; or an equivalent combination of education and experience.
• Basic Technical Skills: Possesses foundational knowledge and skills required for the role.
• Learning Agility: Demonstrates an eagerness to learn and adapt to new tasks and responsibilities.
• Communication: Develops clear and concise communication skills to seek guidance and share progress.
• Ability to effectively present information and respond to questions from senior management, groups of managers, and member colleges and universities.
• Must be a quick learner in order to understand organization structure, technology, products, and processes to educate member colleges and universities.
• Must possess outstanding organizational skills and the ability to successfully manage priorities and projects within assigned deadlines.
• Strong verbal and written communication and presentation skills.
• Strong analytical capability.
• Professional and friendly approach; at ease when meeting new people and able to quickly build rapport, via phone, email, and in person.
• Ability to analyze and interpret business practices and technical procedures and to write reports and business correspondence that are error free.
• Ability to work effectively in a highly collaborative, team environment and as an individual contributor.
• Must have a working knowledge of Microsoft Office, experience with Salesforce, Acuity Scheduling, and Google Apps.

The ideal candidate will possess:

• Knowledge of higher education admissions and enrollment processes.
• Knowledge of Common App software and organization.
• A passion for higher education is a plus.

PAY RANGE

• $24.70 - $27.78/hour

Common App is a virtual first environment. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including:

• Work-Life balance

  • Virtual-first office
  • Paid Time Off (PTO)
  • Seven company-wide holidays
  • Nine floating holidays*
  • Sick leave
  • Monthly mental health day

*floating holidays prorated depending on start date

• Virtual-first support

  • Choice of PC of MAC laptop
  • May choose an external monitor, keyboard, mouse, and/or headset
  • One-time office set-up stipend
  • Monthly remote work stipend
  • Monthly mobile stipend

• Financial security

  • Market-based salaries

  • Performance-based bonus

  • 403(b) retirement plan

    • 5% company contribution
    • additional 5% company match
    • 3-year vesting schedule
    • Participation may begin immediately

• Health & wellness

  • Choice of two health insurance plans

    • Health Savings Account, depending on health plan selection
    • Medical Flexible Savings Account, depending on health plan selection

  • Vision insurance

  • Dental insurance

  • Insurance coverage begins on the date of hire

  • Dependent Care Flexible Spending Account

  • Maven virtual clinic for women’s and family health

  • Company provided life and ad&d insurance

  • Opportunity to purchase additional life insurance for self, spouse, and dependents

  • Company provided short and long-term disability insurance

• Career development

  • Budgeted annual funds for professional development
  • Growth opportunities within the company

• Additional perks

  • Mutual of Omaha Employee Assistance Program
  • Mutual of Omaha will preparation services
  • Mutual of Omaha travel assistance
  • Payroll dedication pet insurance through PinPaws
  • 1Password family account

We work to maintain the best possible environment for our staff, where people can learn and grow. We strive to provide a diverse, collaborative, team-oriented, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

HOW DO I APPLY

To apply for this opportunity, send your resume and cover letter with salary expectations.

PROTECTING YOUR PERSONAL INFORMATION:

During the recruiting process, please note that Common App will never:

• Provide a job offer without an interview
• Ask for payment to process documents, purchase equipment or for any other reason
• Request banking or credit card information
• Direct you to third-party services to obtain visas or other documentation

As we work alongside you through our recruitment process, please remain alert and never provide financial information or payment to anyone claiming to offer a job opportunity.

If you believe you’re a victim of a job scam, report it to the Federal Trade Commission (FTC) or your state attorney general. To learn more about job scams, read the FBI’s public service announcement or visit the FTC site.

Headquarters: Remote - International

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

You are a strategic advisor and a jurisdictional expert with a proven track record of helping global customers navigate high-stakes complexities in the APAC region. You are consultative, proactive, and passionate about turning nuanced challenges into actionable solutions. You are comfortable solving open-ended, high-risk problems and serving as the final authority on complex APAC employment and Employer of Record (EOR) practices. You build trust easily, collaborate across teams, and advocate for customers while strategically mitigating risk for the business.

As an International Consultant, you are the subject matter expert and trusted advisor for Justworks’ international customers. While the Support Specialist team handles tactical platform navigation and payroll inquiries, you focus on the complex moments—including jurisdictional separation guidance, international benefits strategy, and global regulatory compliance in the APAC region. You own the strategic relationship for customers expanding into diverse international markets, ensuring they maximize the value of Justworks' global offerings while maintaining total compliance.

Your Success Profile

What You Will Work On

• Serve as a definitive subject matter expert for EOR services across diverse APAC markets, maintaining deep knowledge of varying regulatory environments.
• Act as the primary advisor for complex APAC compliance requirements, providing strategic recommendations on cross-border employment nuances, terminations, and local labor standards to mitigate global risk.
• Partner with Legal, Product, and Operations to interpret global industry trends and regulatory shifts, directly influencing international product-market fit and go-to-market strategies.
• Partner with Customer Success to manage high-value accounts, addressing sophisticated, territory-specific needs that require advanced jurisdictional expertise.
• Act as the final point of internal escalation for inquiries that cross into complex compliance or high-liability HR territory, such as intricate leave scenarios and country-specific benefits.
• Proactively identify EOR expansion and upsell opportunities, guiding customers through the strategic complexities of entering and scaling in new international markets.
• Drive retention and growth of existing customer base through an education-based approach. 
• Translate complex international regulations and processes into clear, actionable guidance for customers and internal partners.
• Operate independently while contributing to team knowledge and scaling best practices across the organization.
• Utilize deep global knowledge to advise customers on legally sensitive and region-specific paths forward.
• Serve as the voice of the specialized customer to ensure Justworks’ international infrastructure meets the needs of complex, multinational organizations.
• Other duties as needed based on departmental/organizational needs.

How You Will Do Your Work

As an International Consultant, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Consultative - Takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - Being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - The ability to adjust your approach or actions in response to changes in your internal and external environment.
• Solution-oriented - Identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - The innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 8+ years of experience in a customer-facing international HR role, ideally with deep expertise in APAC and the EOR space.
• Proven track record of managing strategic conversations and complex global customer HR scenarios with minimum of 2 years managing complex customer-facing issues in EOR.
• Excellent communication, problem-solving, and consultative skills, with the ability to convey complex concepts clearly.
• Knowledge of HR technology and international employment compliance across multiple regions.
• Comfortable collaborating with multiple internal stakeholders to drive customer outcomes.
• Exposure to multiple countries/regions is a plus.
• Familiarity with JIRA, Zendesk, and Notion is a plus.
• Multilingual fluency is a plus.

The base wage range for this position is targeted at ₹2,385,000–₹2,981,000 INR per year (approximately 23.9–29.8 LPA).

#LI-MM3 #LI-Remote

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.  Salary ranges for positions based in other locations may differ based on the cost of labor in that location. 

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks. 

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Our DEIB Report 

To apply: https://weworkremotely.com/remote-jobs/justworks-international-consultant-apac

Description

Precoro is an innovative AI-powered procurement centralization & automation В2В SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

As we scale, we’re looking for a Customer Support Specialist

You will drive customer satisfaction at scale by taking ownership of incoming inquiries across our global markets. You will be directly responsible for troubleshooting technical cases, maintaining SLAs, and delivering top-tier support that turns everyday users into long-term Precoro advocates. 💫

Requirements

Responsibilities

• Multi-Channel Support: Respond to client queries via chats, emails, video conferences, and phone calls (very seldom).

• Troubleshooting & Escalation: Analyze support requests, troubleshoot issues, reproduce and test reported problems, and escalate cases to the appropriate team when necessary.

• Customer Satisfaction: Provide customers with accurate, effective, and customer-focused solutions while ensuring a high level of satisfaction.

• SLA & Quality Standards: Meet established service level agreements (SLAs) and support quality standards.

• Knowledge Base Maintenance: Document troubleshooting steps, known issues, and resolutions to maintain an up-to-date knowledge base.

• Product Improvement: Gather customer feedback and report recurring issues or feature requests to help improve the product.

🎯 Requirements

Must-Haves:

• Relevant Experience: Previous experience in Customer Support, Client Success, or a client-facing role (preferably in B2B or SaaS).

• English Proficiency: Proficient written and oral English.

• Analytical Mindset: Analytical thinking and root cause analysis.

• Attention to Detail: Detail-oriented approach.

• Problem-Solving Skills: Strong problem-solving abilities.

• Empathic Communication: Professional and empathic communication to clearly explain solutions and build positive relationships with customers.

• Priority Management: Ability to manage multiple priorities efficiently.

• Ownership Mindset: Ownership mindset with the ability to take responsibility for customer cases and drive them to resolution.

Nice-to-Haves:

• International Communication: Hands-on experience communicating with foreign customers.

• Technical Skills: Solid working knowledge of Excel.

• Information Processing: Ability to quickly extract key insights and main points from given information.

• Continuous Growth: Strive for self-development, learning, and continuous improvement.

• Adaptability: Willingness to adapt and thrive in a fast-paced, dynamic environment.

• Conflict Resolution: Ability to handle and diffuse challenging or stressful customer situations with ease.

Working Hours:

Working aligned with US Eastern Standard Time (EST) schedule.

📈 What Success Looks Like:

• 3 Months:

  • Successfully complete onboarding and integrate into the team.

  • Take over basic support cases and start resolving medium-complexity requests.

  • Demonstrate alignment with core company values ( ownership, responsibility, feedback, communication).

  • Begin taking responsibility for a specific product module or area.

• 6 Months:

  • Become an expert in handling medium-complexity cases and start resolving critical support requests.

  • Suggest process and product improvements based on customer feedback.

  • Ramp up to standard CSM productivity levels.

• 9 Months:

  • Master the resolution of critical support cases.

  • Actively contribute to evolving the team’s support culture.

• 12 Months:

  • Serve as an absolute expert in Precoro’s product, business values, and customer cases.

  • Demonstrate out-of-the-box thinking and contribute to team leadership.

  • Take the lead on one of the internal support projects.

🎁 Why you’ll love working at Precoro:

• Global Impact: You will work on a top-tier B2B SaaS product used by 1,000+ international businesses across the US, Europe, and worldwide.

• Trust-based Management: No micromanagement — your ideas and initiatives are always encouraged and truly matter.

• Supportive & Ambitious Team: You’re not alone — our team is open, honest, and always ready to support your professional journey.

• Reimbursement for Professional Growth: We invest in your development through courses, conferences, and educational resources.

• Flexibility & Balance: Flexible working hours (we care about results, not time tracking) + 26 paid days off annually.

📋 What to Expect:

1. CV and Video Pitch Review

2. Test Task

3. Interview with the hiring manager (60 minutes)

The trial period will last 3 months, after that, you’ll get lots of congratulations!

Join the Precoro team and let’s create innovation together! 🤩 We truly appreciate every application, but will reach out only to candidates whose profiles align with the role.

Our website - https://precoro.com/

Our LinkedIn

Description

Precoro is an innovative AI-powered procurement centralization & automation В2В SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

As we scale, we’re looking for a Customer Support Specialist

You will drive customer satisfaction at scale by taking ownership of incoming inquiries across our global markets. You will be directly responsible for troubleshooting technical cases, maintaining SLAs, and delivering top-tier support that turns everyday users into long-term Precoro advocates. 💫

Requirements

Responsibilities

• Multi-Channel Support: Respond to client queries via chats, emails, video conferences, and phone calls (very seldom).

• Troubleshooting & Escalation: Analyze support requests, troubleshoot issues, reproduce and test reported problems, and escalate cases to the appropriate team when necessary.

• Customer Satisfaction: Provide customers with accurate, effective, and customer-focused solutions while ensuring a high level of satisfaction.

• SLA & Quality Standards: Meet established service level agreements (SLAs) and support quality standards.

• Knowledge Base Maintenance: Document troubleshooting steps, known issues, and resolutions to maintain an up-to-date knowledge base.

• Product Improvement: Gather customer feedback and report recurring issues or feature requests to help improve the product.

🎯 Requirements

Must-Haves:

• Relevant Experience: Previous experience in Customer Support, Client Success, or a client-facing role (preferably in B2B or SaaS).

• English Proficiency: Proficient written and oral English.

• Analytical Mindset: Analytical thinking and root cause analysis.

• Attention to Detail: Detail-oriented approach.

• Problem-Solving Skills: Strong problem-solving abilities.

• Empathic Communication: Professional and empathic communication to clearly explain solutions and build positive relationships with customers.

• Priority Management: Ability to manage multiple priorities efficiently.

• Ownership Mindset: Ownership mindset with the ability to take responsibility for customer cases and drive them to resolution.

Nice-to-Haves:

• International Communication: Hands-on experience communicating with foreign customers.

• Technical Skills: Solid working knowledge of Excel.

• Information Processing: Ability to quickly extract key insights and main points from given information.

• Continuous Growth: Strive for self-development, learning, and continuous improvement.

• Adaptability: Willingness to adapt and thrive in a fast-paced, dynamic environment.

• Conflict Resolution: Ability to handle and diffuse challenging or stressful customer situations with ease.

Working Hours:

Working aligned with US Eastern Standard Time (EST) schedule.

📈 What Success Looks Like:

• 3 Months:

  • Successfully complete onboarding and integrate into the team.

  • Take over basic support cases and start resolving medium-complexity requests.

  • Demonstrate alignment with core company values ( ownership, responsibility, feedback, communication).

  • Begin taking responsibility for a specific product module or area.

• 6 Months:

  • Become an expert in handling medium-complexity cases and start resolving critical support requests.

  • Suggest process and product improvements based on customer feedback.

  • Ramp up to standard CSM productivity levels.

• 9 Months:

  • Master the resolution of critical support cases.

  • Actively contribute to evolving the team’s support culture.

• 12 Months:

  • Serve as an absolute expert in Precoro’s product, business values, and customer cases.

  • Demonstrate out-of-the-box thinking and contribute to team leadership.

  • Take the lead on one of the internal support projects.

🎁 Why you’ll love working at Precoro:

• Global Impact: You will work on a top-tier B2B SaaS product used by 1,000+ international businesses across the US, Europe, and worldwide.

• Trust-based Management: No micromanagement — your ideas and initiatives are always encouraged and truly matter.

• Supportive & Ambitious Team: You’re not alone — our team is open, honest, and always ready to support your professional journey.

• Reimbursement for Professional Growth: We invest in your development through courses, conferences, and educational resources.

• Flexibility & Balance: Flexible working hours (we care about results, not time tracking) + 26 paid days off annually.

📋 What to Expect:

1. CV and Video Pitch Review

2. Test Task

3. Interview with the hiring manager (60 minutes)

The trial period will last 3 months, after that, you’ll get lots of congratulations!

Join the Precoro team and let’s create innovation together! 🤩 We truly appreciate every application, but will reach out only to candidates whose profiles align with the role.

Our website - https://precoro.com/

Our LinkedIn

The Christ Hospital Health Network Pre-Services Coordinator provides the highest level of customer service to our patients.

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we’ve grown from an idea to a global, remote-first team now supporting 700+ practices nationwide.

Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey.

Senior Lead Customer Support

We’re looking for a Senior Lead Customer Support to build and own Moxie’s entire customer support organization — top to bottom. This isn’t a narrow function to inherit; it’s a full-scope build spanning our AI-powered self-service layer, a new frontline support team you’ll build from the ground up, and a clear model for how and when to leverage subject matter experts embedded across the business — all of which need to be unified under one tiered structure and one service standard.

You’ll also be stepping into a strategic ownership role: designing the escalation lattice that connects self-service → frontline support → the right internal expert, owning the department budget, and setting the multi-year vision for a support org that’s competitive with Moxie’s peers. The vision is that no Moxie practice ever has to wonder where to turn. This role exists to build a single front door — one place where any question, from any practice, gets a fast and helpful answer, and where nothing falls through the cracks.

Our objectives for the role

• Own Moxie’s support organization end-to-end — from Tier 0 AI-powered self-service (administered via Intercom/Fin) to a Tier 1 frontline team you’ll develop and lead, through to subject matter experts across the business — unifying all of it under one tiered model and one service standard.

• Design the escalation lattice in partnership with subject matter experts across the company: mapping what gets resolved through AI, what belongs to the core support team, and what escalates to a specialist — either automatically based on question type or after Tier 1 has already engaged. This is one of the most strategic early deliverables of the role.

• Own Tier 2 SLA accountability: Tier 2 subject matter experts are embedded in their functional teams (Engineering, Implementation, etc.) but are accountable to agreed-upon SLAs for response time, resolution, and CSAT. You’ll track compliance, surface trends, and partner with functional managers to address gaps — without owning those teams directly.

• Train a new Tier 1 support team against a documented playbook you build.

• Own and drive Moxie’s core support metrics — CSAT, Tier 0 deflection rate, live chat response time, SLA adherence, and % of tickets resolved without reaching a PSM — establishing baselines, then ramping toward targets that are competitive with Moxie’s peers.

• Build a data-backed, multi-year vision for what “excellent support” looks like at Moxie, becoming the org’s go-to authority and a “voice of the customer” partner to Product, Engineering, Marketing, and Sales.

We’re looking for:

• A track record of building or turning around a customer support organization end-to-end — not just managing an existing team, but designing the operating model itself.

• Experience managing AI-assisted support tooling (e.g., Intercom/Fin or similar) and a clear point of view on where automation should and shouldn’t own the resolution path.

• Experience hiring, training, and managing offshore support teams, ideally including building a Tier 1 function.

• Comfort operating in a dotted-line accountability model — driving SLA compliance and escalation behavior across teams you influence but don’t directly manage.

• Comfort translating support performance into metrics that resonate cross-functionally (CSAT, deflection, SLA adherence, response time).

• A systems-building mindset: someone who’d rather design the right operating model than patch the current one, and who can operate with full autonomy in an early-stage, fast-moving environment.

Why Join Us?

• This is a rare, full-scope build: an entire support organization — AI, concierge, reps, and a brand-new offshore team — yours to design and unify under one standard of excellence, not a function to inherit.

• You’ll be building the single front door for all Moxie practice support — a strategic company priority with real cross-functional reach and direct visibility to senior leadership.

• Real cross-functional reach and a direct, visible line to a strategic company priority: freeing PSMs to focus on strategic practice partnership instead of firefighting.

• Full ownership and autonomy in an early-stage environment moving from startup to scale-up.

At Moxie, we believe in creating a workplace where everyone feels valued, trusted, and included. Our team lives by our values: act as owners, give more than we take, move with speed and care, and simplify and learn every day.

We welcome people of all backgrounds, experiences, and perspectives to apply. If you require any accommodations to fully participate in the interview process, please let us know, we’re happy to assist.

About MonetizeMore

MonetizeMore is a global pioneer in ad technology, powering ad monetization for over 150,000 websites and apps globally. We combine proprietary technology with sophisticated optimization strategies to secure and maximize publisher revenue. We are a 100% remote, culture-first organization driven by four core values: Integrity, Enterprising, Kaizen (Continuous Improvement), and Collaboration. We empower our global team with absolute location autonomy and flexible global schedules. We care about the impact you deliver, not the hours you log on.

About the Role

We are looking for a highly technical, customer-obsessed Lead Solution Engineer to join our global technical operations team.

This is a premier role designed for an engineer who thrives at the intersection of deep technical problem-solving and direct client consultation. While you will support our diverse, global network of premium publishers, you will also serve as the critical technical lead for our rapidly expanding Brazilian market.

You won’t be hiding behind a ticketing system; you will be the face of our technical expertise, working directly with our customers to solve their most complex technical challenges and seamlessly guide them through the adoption of our advanced ad-tech products. Because of this strategic focus, native or professional fluency in Portuguese is required, alongside excellent English communication skills to bridge the gap between our Brazilian customers and our global internal teams.

Core Responsibilities

1. Customer-Facing Problem Solving & Adoption

• Advanced Troubleshooting: Act as the primary technical escalation point for our premium global publishers. Dive deep into code, network traffic, and ad server configurations to diagnose and resolve integration issues.
• Brazilian Market Champion: Serve as the trusted technical partner for our Brazilian customers, leading implementation calls, troubleshooting sessions, and product walkthroughs fluently in Portuguese.
• Technical Onboarding: Lead the end-to-end technical implementation of MonetizeMore’s proprietary tools (like PubGuru and Advanced Ads) for high-value accounts, ensuring customers experience zero downtime and optimal revenue performance from day one.
• Custom Code Solutions: Write and debug custom JavaScript, HTML, and API integrations to adapt our monetization solutions to the unique setups of customer websites and mobile apps.

2. Driving Product Value & Communication

• Strategic Consultations: Partner with global Business Development and Account Management teams to evaluate a customer’s setup, proactively recommending configurations that unlock higher ad revenue.
• The Technical Translator: Translate highly complex ad-tech concepts (e.g., Header Bidding, Open Bidding, Core Web Vitals) into clear, actionable value propositions for non-technical customers and business owners.
• Product Feedback Loop: Act as the bridge between our global clients and internal Product/Engineering teams. Translate real-world customer friction points and feature requests into structured technical requirements to influence our global product roadmap.

Who You Are

• The Customer-Facing Engineer: You have 5+ years of experience in a highly technical, client-facing role (e.g., Solution Engineer, Solutions Architect, Technical Account Manager, or a Support Engineer who works directly with customers).
• Linguistic Capability: You are completely fluent in Portuguese (both written and spoken) and comfortable guiding Brazilian customers through technical solutions, regardless of their technical background. You also possess excellent English skills for internal global collaboration.
• Web Tech Master: You have strong, practical knowledge of front-end web technologies: JavaScript (ES6+), HTML, CSS, and HTTP/Network protocols. You know exactly how to use Chrome DevTools to debug script execution, layout shifts, and page latency.
• Ad Tech Exposure (Highly Preferred): Prior experience with Google Ad Manager (GAM), Prebid.js, Header Bidding, SDK integrations, or Google Publisher Tags (GPT) will make you a standout candidate.
• The Empathetic Problem-Solver: You possess a rare blend of technical curiosity and strong communication skills. You know how to calm a frustrated customer, build trust, and methodically break down a vague bug report into a clear technical fix.

What We Offer

• True Flexibility: Work from anywhere in the world with an autonomous schedule that fits your lifestyle.
• Professional Development: Continuous opportunities for career growth, learning allowances, and direct impact on a fast growing company.

Assessment Requirement: As part of our hiring process, all applicants who pass the resume screening will be required to complete a TestDome assessment. Only candidates who successfully pass the assessment will be invited to proceed to the Culture Fit Interview.

About MonetizeMore

MonetizeMore is a global pioneer in ad technology, powering ad monetization for over 150,000 websites and apps globally. We combine proprietary technology with sophisticated optimization strategies to secure and maximize publisher revenue. We are a 100% remote, culture-first organization driven by four core values: Integrity, Enterprising, Kaizen (Continuous Improvement), and Collaboration. We empower our global team with absolute location autonomy and flexible global schedules. We care about the impact you deliver, not the hours you log on.

About the Role

We are looking for a highly technical, customer-obsessed Lead Solution Engineer to join our global technical operations team.

This is a premier role designed for an engineer who thrives at the intersection of deep technical problem-solving and direct client consultation. While you will support our diverse, global network of premium publishers, you will also serve as the critical technical lead for our rapidly expanding Brazilian market.

You won’t be hiding behind a ticketing system; you will be the face of our technical expertise, working directly with our customers to solve their most complex technical challenges and seamlessly guide them through the adoption of our advanced ad-tech products. Because of this strategic focus, native or professional fluency in Portuguese is required, alongside excellent English communication skills to bridge the gap between our Brazilian customers and our global internal teams.

Core Responsibilities

1. Customer-Facing Problem Solving & Adoption

• Advanced Troubleshooting: Act as the primary technical escalation point for our premium global publishers. Dive deep into code, network traffic, and ad server configurations to diagnose and resolve integration issues.
• Brazilian Market Champion: Serve as the trusted technical partner for our Brazilian customers, leading implementation calls, troubleshooting sessions, and product walkthroughs fluently in Portuguese.
• Technical Onboarding: Lead the end-to-end technical implementation of MonetizeMore’s proprietary tools (like PubGuru and Advanced Ads) for high-value accounts, ensuring customers experience zero downtime and optimal revenue performance from day one.
• Custom Code Solutions: Write and debug custom JavaScript, HTML, and API integrations to adapt our monetization solutions to the unique setups of customer websites and mobile apps.

2. Driving Product Value & Communication

• Strategic Consultations: Partner with global Business Development and Account Management teams to evaluate a customer’s setup, proactively recommending configurations that unlock higher ad revenue.
• The Technical Translator: Translate highly complex ad-tech concepts (e.g., Header Bidding, Open Bidding, Core Web Vitals) into clear, actionable value propositions for non-technical customers and business owners.
• Product Feedback Loop: Act as the bridge between our global clients and internal Product/Engineering teams. Translate real-world customer friction points and feature requests into structured technical requirements to influence our global product roadmap.

Who You Are

• The Customer-Facing Engineer: You have 5+ years of experience in a highly technical, client-facing role (e.g., Solution Engineer, Solutions Architect, Technical Account Manager, or a Support Engineer who works directly with customers).
• Linguistic Capability: You are completely fluent in Portuguese (both written and spoken) and comfortable guiding Brazilian customers through technical solutions, regardless of their technical background. You also possess excellent English skills for internal global collaboration.
• Web Tech Master: You have strong, practical knowledge of front-end web technologies: JavaScript (ES6+), HTML, CSS, and HTTP/Network protocols. You know exactly how to use Chrome DevTools to debug script execution, layout shifts, and page latency.
• Ad Tech Exposure (Highly Preferred): Prior experience with Google Ad Manager (GAM), Prebid.js, Header Bidding, SDK integrations, or Google Publisher Tags (GPT) will make you a standout candidate.
• The Empathetic Problem-Solver: You possess a rare blend of technical curiosity and strong communication skills. You know how to calm a frustrated customer, build trust, and methodically break down a vague bug report into a clear technical fix.

What We Offer

• True Flexibility: Work from anywhere in the world with an autonomous schedule that fits your lifestyle.
• Professional Development: Continuous opportunities for career growth, learning allowances, and direct impact on a fast growing company.

Assessment Requirement: As part of our hiring process, all applicants who pass the resume screening will be required to complete a TestDome assessment. Only candidates who successfully pass the assessment will be invited to proceed to the Culture Fit Interview.

About MonetizeMore

MonetizeMore is a global pioneer in ad technology, powering ad monetization for over 150,000 websites and apps globally. We combine proprietary technology with sophisticated optimization strategies to secure and maximize publisher revenue. We are a 100% remote, culture-first organization driven by four core values: Integrity, Enterprising, Kaizen (Continuous Improvement), and Collaboration. We empower our global team with absolute location autonomy and flexible global schedules. We care about the impact you deliver, not the hours you log on.

About the Role

We are looking for a highly technical, customer-obsessed Lead Solution Engineer to join our global technical operations team.

This is a premier role designed for an engineer who thrives at the intersection of deep technical problem-solving and direct client consultation. While you will support our diverse, global network of premium publishers, you will also serve as the critical technical lead for our rapidly expanding Brazilian market.

You won’t be hiding behind a ticketing system; you will be the face of our technical expertise, working directly with our customers to solve their most complex technical challenges and seamlessly guide them through the adoption of our advanced ad-tech products. Because of this strategic focus, native or professional fluency in Portuguese is required, alongside excellent English communication skills to bridge the gap between our Brazilian customers and our global internal teams.

Core Responsibilities

1. Customer-Facing Problem Solving & Adoption

• Advanced Troubleshooting: Act as the primary technical escalation point for our premium global publishers. Dive deep into code, network traffic, and ad server configurations to diagnose and resolve integration issues.
• Brazilian Market Champion: Serve as the trusted technical partner for our Brazilian customers, leading implementation calls, troubleshooting sessions, and product walkthroughs fluently in Portuguese.
• Technical Onboarding: Lead the end-to-end technical implementation of MonetizeMore’s proprietary tools (like PubGuru and Advanced Ads) for high-value accounts, ensuring customers experience zero downtime and optimal revenue performance from day one.
• Custom Code Solutions: Write and debug custom JavaScript, HTML, and API integrations to adapt our monetization solutions to the unique setups of customer websites and mobile apps.

2. Driving Product Value & Communication

• Strategic Consultations: Partner with global Business Development and Account Management teams to evaluate a customer’s setup, proactively recommending configurations that unlock higher ad revenue.
• The Technical Translator: Translate highly complex ad-tech concepts (e.g., Header Bidding, Open Bidding, Core Web Vitals) into clear, actionable value propositions for non-technical customers and business owners.
• Product Feedback Loop: Act as the bridge between our global clients and internal Product/Engineering teams. Translate real-world customer friction points and feature requests into structured technical requirements to influence our global product roadmap.

Who You Are

• The Customer-Facing Engineer: You have 5+ years of experience in a highly technical, client-facing role (e.g., Solution Engineer, Solutions Architect, Technical Account Manager, or a Support Engineer who works directly with customers).
• Linguistic Capability: You are completely fluent in Portuguese (both written and spoken) and comfortable guiding Brazilian customers through technical solutions, regardless of their technical background. You also possess excellent English skills for internal global collaboration.
• Web Tech Master: You have strong, practical knowledge of front-end web technologies: JavaScript (ES6+), HTML, CSS, and HTTP/Network protocols. You know exactly how to use Chrome DevTools to debug script execution, layout shifts, and page latency.
• Ad Tech Exposure (Highly Preferred): Prior experience with Google Ad Manager (GAM), Prebid.js, Header Bidding, SDK integrations, or Google Publisher Tags (GPT) will make you a standout candidate.
• The Empathetic Problem-Solver: You possess a rare blend of technical curiosity and strong communication skills. You know how to calm a frustrated customer, build trust, and methodically break down a vague bug report into a clear technical fix.

What We Offer

• True Flexibility: Work from anywhere in the world with an autonomous schedule that fits your lifestyle.
• Professional Development: Continuous opportunities for career growth, learning allowances, and direct impact on a fast growing company.

Assessment Requirement: As part of our hiring process, all applicants who pass the resume screening will be required to complete a TestDome assessment. Only candidates who successfully pass the assessment will be invited to proceed to the Culture Fit Interview.