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ABOUT THE ROLE:

Rightway exists to make pharmacy benefits fair, transparent, and easier to navigate. This role sits on the Rightway Operations team and is a member of the front line of that mission: the first point of contact for members, providers, and pharmacies with questions about benefits, prior authorization, claims, and clinical program enrollment. You’ll work across phone, chat, and email applying the same standard of empathy and root cause problem solving no matter the channel a member chooses.

WHAT YOU’LL DO:

• Serve as the primary point of contact for members, providers, and pharmacies across phone, chat, email, and written correspondence, delivering timely and accurate support regardless of communication channel.
• Field and resolve inquiries related to mail order, benefit design, formulary coverage, medication cost, prior authorization criteria, and claims adjudication.
• Seamlessly support interactions across phone, chat, email, and other digital channels while maintaining consistent quality and service standards.
• Assist network pharmacies in processing prescription claims, reviewing claims for accuracy against benefit guidelines and contract standards.
• Support clinical pharmacists with patient and provider outreach, including scheduling appointments, enrolling members in Rightway clinical programs, and following up on medication adherence.
• Accurately document interactions and resolutions within internal systems to support continuity of care, quality assurance, compliance requirements, and operational reporting.
• Take ownership of member, provider, and pharmacy issues from initial contact through final resolution, coordinating with internal teams when necessary to ensure timely and complete resolution.
• Utilize AI-enabled tools and internal knowledge systems to efficiently resolve inquiries, document interactions, and deliver a consistent member experience.
• Foster a team environment that values cooperation, respect, and diversity, and take on other duties and projects as assigned.

WHO YOU ARE:

• Education: associate’s or bachelor’s degree preferred, or equivalent relevant work experience.
• Certification: Active/Current National Pharmacy Technician Certification (PTCB, NHA)
• Experience: 1 to 3 years as a pharmacy technician in a health plan, retail pharmacy setting, TPA, or PBM contact center role. Mail order and specialty pharmacy backgrounds are also a strong fit.
• Working knowledge of pharmacy claims adjudication, benefit design, and PBM terminology.
• Detail oriented, adaptable, and analytical, with the ability to dig past a symptom to find and resolve the true root cause.
• Empathetic and intellectually curious, with a genuine desire to improve a member’s healthcare experience and deliver concierge level service across every channel.
• Comfortable multitasking and prioritizing across concurrent phone, chat, and email queues, with the independence to manage your own workload.
• Comfortable supporting multiple lines of business and shifting priorities based on business needs, seasonal demand, and service levels.

COMPENSATION: $21.50 - $22.00/hr

Compensation offered will be determined by geographic location, experience, and qualifications.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:

1. We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2. We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3. We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4. We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5. We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

This is a remote role based in Poland. Employment is subject to presentation of a valid document authorizing legal work in Poland. All applicants must meet current Polish immigration regulations and provide proof of work eligibility.

About The Role:

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.

What You’ll Work On:

Customer Obsessed:

• Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
• Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
• Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.

Insight/Metrics Driven:

• Understand customer needs and preferences through direct interactions and feedback.
• Use feedback to make informed decisions aimed at improving customer satisfaction.
• Spot trends in customer inquiries and behavior to better anticipate their needs.
• Regularly assess and adapt your approach to ensure a positive customer experience.

Trusted Resource:

• Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
• Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
• Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.

What You Will Need:

• Minimum of 1 year of experience in a customer service role.
• Experience handling email, chat, messaging and phone interactions
• Fluency in English and Spanish is required
• Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
• Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
• Empathetic communication skills, with the ability to connect with customers on a personal level.
• Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
• Detail-oriented mindset with a commitment to delivering top-notch service.

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 82,800 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

You’ll love working here because:

• Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

The SalesOps Associate provides front-line support to our rapidly-growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems.

MongoDB’s SalesOps Associates are mentored and coached by highly-skilled Sales Operations leaders with shown track records. SalesOps Associates will gain practical, real-world sales operations experience, along with exposure to the best sales methodology in the industry. This experience provides an enviable foundation for your business career, whether you are passionate about a future in leadership or sales.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Shift Timings: 2:00 PM-10:00 PM (cabs will be provided)

You will have the opportunity to

• Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry
• Get insights and experience first-hand how an effective, fast-paced organization operates through learning about marketing/sales processes, collaboration and tools
• Establish a strong network of peers and mentors
• Gain insight into a $45Bn technology industry that is rapidly transforming

Responsibilities

• Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc
• Front-line/Tier-1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate
• Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
• Data updates, such as Account/Territory Assignments
• User Administration e.g. activating new users and deactivating departing users in sales tools
• Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training
• Configuration/setup tasks in Salesforce.com and other Sales Tools, such as our custom Territory Management solution or our user hierarchy management in Aviso (forecasting tool)
• Adaptive to constantly shifting priorities and responsive to unpredictable volume of inbound requests with varying degrees of vitality
• Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes along with creating documentation SOPs
• Strong analytical skills, multitasker, gives attention to detail & showcases customer centricity in managing day to day operations
• Identify and qualify new accounts to support the team in managing territory bullpens globally
• Build Pipeline Generation (PG) research reports by researching accounts and executives to identify and build lists of key roles and targets
• Collects, analyzes, and interprets data to identify trends, patterns, and generates insights
• Writing SQL queries to automate manual processes
• Create Sigma/Tableau dashboards
• Analyzing code segments regularly
• Working with internal customers across different time zones
• Create requirement gathering docs, estimate project timelines, UAT scenarios, automation release

Skills & Experience

• Graduate in any discipline with a minimum 2.5 years of sales operations experience is preferred
• Must have good Salesforce Knowhow and basic understanding of objects: account, contact, lead, opportunity
• Hands on experience on Data Loader, Demand Tools or similar tools and knowledge of research databases such as ZoomInfo, InsideView, Crunchbase etc is preferred
• Hands on experience on sales productivity and efficiency tools such as LeadIQ, ZoomInfo, and Cognism is preferred
• Experience in working with ticketing/case management systems e.g. Salesforce, Zendesk, Jira and similar tools
• Able to handle and work with large volume of data
• Understanding of sales cycle and process & data segmentation
• Must have hands on experience on Microsoft Office/G suite and intermediate proficiency in Advanced Excel and Macros
• Must show process and business oriented mindset
• Must have critical thinking, attention to detail, problem solving and troubleshooting attitude
• Should have problem identification and articulation skills
• Experience - 3 yrs in SQL
• Strong Automation Skills with experience in SQL/BI
• Good Data warehouse knowledge
• Bachelor’s degree or higher in Operations, Business, Project Management, Engineering
• Open-minded, creative, and proactive thinking
• Prior experience working with bulk update tools like the workbench

Behavioral & Engagement Expectations

• Team player
• Open to feedback
• Contributor in meetings
• Assertiveness
• Stakeholder management
• Able to carry out repetitive work
• Collaborative mindset
• Customer-Focused Mindset
• Problem-solving attitude
• Analytical skills

Perks & Benefits

• Macbooks are company-standard
• Competitive salary and equity
• Comprehensive Health cover, dental cover, travel insurance & Life Insurance
• 20 weeks of Paternity and 26 weeks of Maternity leave to spend time with new arrivals

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID -3273512576

Do work that matters. At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with...

About Taskrabbit: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At...

Job DescriptionWHAT YOU WILL BE WORKING ONMain challengeWe are hiring a Customer Care Agent to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is...

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11369 Virtual Medical Receptionist & Patient Support Assistant/Business Support VA/Junior-Advanced Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A small virtual medical clinic is seeking a part-time Virtual Medical Receptionist & Patient Support Assistant to serve as a primary point of contact for patients and support the clinic’s day-to-day administrative operations.

The primary focus of this position is customer service and patient communication. The VA will answer incoming calls, schedule appointments, assist patients with payments, monitor communications within the electronic health record, and complete routine administrative follow-up.

A healthcare background is helpful but not required. The client emphasized that strong customer service experience, phone skills, professionalism, and the ability to calmly assist or de-escalate patients are more important than prior medical knowledge.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Patient Communication & Scheduling

• Answer inbound patient calls through Vonage

• Provide friendly and professional customer service

• Schedule, reschedule, and confirm patient appointments

• Respond to routine patient communications received through the medical record system

• Assist patients with basic questions and escalate clinical questions to the appropriate provider

• Handle frustrated or confused patients professionally and calmly

Payment Support

• Send patients payment links when required

• Assist patients who need help completing payments

• Take payment information over the phone when necessary and securely enter it into the clinic’s payment system

• Follow established procedures for handling sensitive payment information

Medical Certification Support

• Assist with routine medical certification administration

• Access patient records within the OneStop system using client-provided information

• Activate certifications according to established procedures

• Download and send completed certification documentation to patients

• Maintain accurate records of completed administrative actions

Administrative Support

• Assist with basic credentialing administration, including sending applications and payments

• Follow up on outstanding emails and administrative requests

• Maintain basic licensing and renewal trackers

• Assist with simple Google Drive and spreadsheet updates

• Maintain accurate patient and administrative records

• Support additional routine administrative tasks as assigned

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous customer service experience required
• Phone-based customer service or receptionist experience strongly preferred
• Executive assistant or administrative support experience preferred
• Healthcare or medical office experience is a plus but not required
• Strong written and verbal English communication required
• Native or near-native English speaking ability required
• Experience scheduling appointments and managing customer records preferred
• Comfortable handling confidential patient information
• Basic Google Sheets and Microsoft Office proficiency
• HIPAA certification is not required at hire; appropriate certification can be completed during onboarding

IDEAL CANDIDATE PROFILE

• Exceptional customer service and phone communication skills

• Friendly, patient, and professional when interacting with patients

• Comfortable handling difficult conversations and de-escalating concerns

• Highly organized with strong follow-through

• Detail-oriented and dependable

• Comfortable learning healthcare systems and administrative workflows

• Able to work independently after receiving training

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• CharmHealth EHR (Training Provided)

• Vonage

• OneStop (Training Provided)

• Microsoft Office / Outlook

• Google Workspace

• Google Calendar

• Google Drive

• Google Sheets – Basic

Work Schedule

• Contracted Hours per Week: 20 Hours (Hours may increase by the end of the year based on business needs and performance)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 10:00 AM – 2:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, and Advanced Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: 10:00 AM – 2:00 PM EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (Native or Near-Native English-speaking accent required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

ABOUT US

Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App’s free online application.

If you are an entry-level professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Member Relations Associate.

RESPONSIBILITIES

As a member of the Member Services team, reporting to the Senior Manager, Specialized Member Services, the Member Relations Associate plays a critical role in overall member satisfaction and retention. The Member Relations Associate will be responsible for understanding member priorities and positioning our products, programs, and services to deliver solutions that meet those needs. During the Annual Updates season, the Member Services Account Managers will manage a portfolio of assigned member colleges and universities via email, chat, phone and virtual and in-person presentations. Outside of Annual Updates season, the Member Services Account Manager will manage a queue of requests and questions from college and university members. Member Relations Associates are focused on helping institutions best utilize the Common App to meet their goals through sharing industry trends, member-specific statistics, and provide other pertinent information and answers to their requests in a timely manner.

This is an ideal entry-level position for a well-organized, customer service-oriented individual who is passionate about access and equity in higher education and increasing their experience with account management in a collaborative and fun environment

QUALIFICATIONS

This role requires:

• Candidates must live in the United States.
• Willing to travel to attend twice annual Common App Retreat.
• 0-2 years of experience.
• Bachelor’s degree in a relevant field; or an equivalent combination of education and experience.
• Basic Technical Skills: Possesses foundational knowledge and skills required for the role.
• Learning Agility: Demonstrates an eagerness to learn and adapt to new tasks and responsibilities.
• Communication: Develops clear and concise communication skills to seek guidance and share progress.
• Ability to effectively present information and respond to questions from senior management, groups of managers, and member colleges and universities.
• Must be a quick learner in order to understand organization structure, technology, products, and processes to educate member colleges and universities.
• Must possess outstanding organizational skills and the ability to successfully manage priorities and projects within assigned deadlines.
• Strong verbal and written communication and presentation skills.
• Strong analytical capability.
• Professional and friendly approach; at ease when meeting new people and able to quickly build rapport, via phone, email, and in person.
• Ability to analyze and interpret business practices and technical procedures and to write reports and business correspondence that are error free.
• Ability to work effectively in a highly collaborative, team environment and as an individual contributor.
• Must have a working knowledge of Microsoft Office, experience with Salesforce, Acuity Scheduling, and Google Apps.

The ideal candidate will possess:

• Knowledge of higher education admissions and enrollment processes.
• Knowledge of Common App software and organization.
• A passion for higher education is a plus.

PAY RANGE

• $24.70 - $27.78/hour

Common App is a virtual first environment. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including:

• Work-Life balance

  • Virtual-first office
  • Paid Time Off (PTO)
  • Seven company-wide holidays
  • Nine floating holidays*
  • Sick leave
  • Monthly mental health day

*floating holidays prorated depending on start date

• Virtual-first support

  • Choice of PC of MAC laptop
  • May choose an external monitor, keyboard, mouse, and/or headset
  • One-time office set-up stipend
  • Monthly remote work stipend
  • Monthly mobile stipend

• Financial security

  • Market-based salaries

  • Performance-based bonus

  • 403(b) retirement plan

    • 5% company contribution
    • additional 5% company match
    • 3-year vesting schedule
    • Participation may begin immediately

• Health & wellness

  • Choice of two health insurance plans

    • Health Savings Account, depending on health plan selection
    • Medical Flexible Savings Account, depending on health plan selection

  • Vision insurance

  • Dental insurance

  • Insurance coverage begins on the date of hire

  • Dependent Care Flexible Spending Account

  • Maven virtual clinic for women’s and family health

  • Company provided life and ad&d insurance

  • Opportunity to purchase additional life insurance for self, spouse, and dependents

  • Company provided short and long-term disability insurance

• Career development

  • Budgeted annual funds for professional development
  • Growth opportunities within the company

• Additional perks

  • Mutual of Omaha Employee Assistance Program
  • Mutual of Omaha will preparation services
  • Mutual of Omaha travel assistance
  • Payroll dedication pet insurance through PinPaws
  • 1Password family account

We work to maintain the best possible environment for our staff, where people can learn and grow. We strive to provide a diverse, collaborative, team-oriented, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

HOW DO I APPLY

To apply for this opportunity, send your resume and cover letter with salary expectations.

PROTECTING YOUR PERSONAL INFORMATION:

During the recruiting process, please note that Common App will never:

• Provide a job offer without an interview
• Ask for payment to process documents, purchase equipment or for any other reason
• Request banking or credit card information
• Direct you to third-party services to obtain visas or other documentation

As we work alongside you through our recruitment process, please remain alert and never provide financial information or payment to anyone claiming to offer a job opportunity.

If you believe you’re a victim of a job scam, report it to the Federal Trade Commission (FTC) or your state attorney general. To learn more about job scams, read the FBI’s public service announcement or visit the FTC site.

Description

Precoro is an innovative AI-powered procurement centralization & automation В2В SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

As we scale, we’re looking for a Customer Support Specialist

You will drive customer satisfaction at scale by taking ownership of incoming inquiries across our global markets. You will be directly responsible for troubleshooting technical cases, maintaining SLAs, and delivering top-tier support that turns everyday users into long-term Precoro advocates. 💫

Requirements

Responsibilities

• Multi-Channel Support: Respond to client queries via chats, emails, video conferences, and phone calls (very seldom).

• Troubleshooting & Escalation: Analyze support requests, troubleshoot issues, reproduce and test reported problems, and escalate cases to the appropriate team when necessary.

• Customer Satisfaction: Provide customers with accurate, effective, and customer-focused solutions while ensuring a high level of satisfaction.

• SLA & Quality Standards: Meet established service level agreements (SLAs) and support quality standards.

• Knowledge Base Maintenance: Document troubleshooting steps, known issues, and resolutions to maintain an up-to-date knowledge base.

• Product Improvement: Gather customer feedback and report recurring issues or feature requests to help improve the product.

🎯 Requirements

Must-Haves:

• Relevant Experience: Previous experience in Customer Support, Client Success, or a client-facing role (preferably in B2B or SaaS).

• English Proficiency: Proficient written and oral English.

• Analytical Mindset: Analytical thinking and root cause analysis.

• Attention to Detail: Detail-oriented approach.

• Problem-Solving Skills: Strong problem-solving abilities.

• Empathic Communication: Professional and empathic communication to clearly explain solutions and build positive relationships with customers.

• Priority Management: Ability to manage multiple priorities efficiently.

• Ownership Mindset: Ownership mindset with the ability to take responsibility for customer cases and drive them to resolution.

Nice-to-Haves:

• International Communication: Hands-on experience communicating with foreign customers.

• Technical Skills: Solid working knowledge of Excel.

• Information Processing: Ability to quickly extract key insights and main points from given information.

• Continuous Growth: Strive for self-development, learning, and continuous improvement.

• Adaptability: Willingness to adapt and thrive in a fast-paced, dynamic environment.

• Conflict Resolution: Ability to handle and diffuse challenging or stressful customer situations with ease.

Working Hours:

Working aligned with US Eastern Standard Time (EST) schedule.

📈 What Success Looks Like:

• 3 Months:

  • Successfully complete onboarding and integrate into the team.

  • Take over basic support cases and start resolving medium-complexity requests.

  • Demonstrate alignment with core company values ( ownership, responsibility, feedback, communication).

  • Begin taking responsibility for a specific product module or area.

• 6 Months:

  • Become an expert in handling medium-complexity cases and start resolving critical support requests.

  • Suggest process and product improvements based on customer feedback.

  • Ramp up to standard CSM productivity levels.

• 9 Months:

  • Master the resolution of critical support cases.

  • Actively contribute to evolving the team’s support culture.

• 12 Months:

  • Serve as an absolute expert in Precoro’s product, business values, and customer cases.

  • Demonstrate out-of-the-box thinking and contribute to team leadership.

  • Take the lead on one of the internal support projects.

🎁 Why you’ll love working at Precoro:

• Global Impact: You will work on a top-tier B2B SaaS product used by 1,000+ international businesses across the US, Europe, and worldwide.

• Trust-based Management: No micromanagement — your ideas and initiatives are always encouraged and truly matter.

• Supportive & Ambitious Team: You’re not alone — our team is open, honest, and always ready to support your professional journey.

• Reimbursement for Professional Growth: We invest in your development through courses, conferences, and educational resources.

• Flexibility & Balance: Flexible working hours (we care about results, not time tracking) + 26 paid days off annually.

📋 What to Expect:

1. CV and Video Pitch Review

2. Test Task

3. Interview with the hiring manager (60 minutes)

The trial period will last 3 months, after that, you’ll get lots of congratulations!

Join the Precoro team and let’s create innovation together! 🤩 We truly appreciate every application, but will reach out only to candidates whose profiles align with the role.

Our website - https://precoro.com/

Our LinkedIn

Job Description

We’re looking to recruit hardworking, customer-centric individuals to join our telephone support teams, where you will play a key role in providing our award-winning service to our customers.

If you enjoy working with people and have experience in customer service, hospitality, retail, administration, or simply have a natural ability to help others, this could be the role for you. You don’t need previous financial services experience, or any specific background, as we provide full training and ongoing support to help you succeed.

At AJ Bell, we believe investing should feel good, and our customer support teams play a vital role in making that happen every day.

We have big growth plans with multiple opportunities available. Inductions will take place for these roles on a 3-weekly basis.

What does the job involve?

Our telephone support agents are the first point of contact for AJ Bell and Investcentre customers, helping to answer questions and resolve queries across our award-winning product range.

You’ll handle inbound calls, respond to emails, and use a secure messaging system, ensuring all interactions are managed in line with service level agreements and compliance policies.

This is a fast-paced client services environment where you will receive full training and ongoing support to build your knowledge, confidence and capability in the role.

Career development is an important part of life at AJ Bell, and when the time is right, we’ll support you to take the next step. We also offer paid study support for professional qualifications.

Knowledge & Experience:

• You will have a minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English.
• Excellent customer service skills with a polite and professional telephone manner.
• Strong communication skills, both written and verbal.
• Competent with Microsoft Word, Excel and Outlook.
• Ability to work under pressure and meet deadlines.
• Patience and empathy when supporting customers who may need extra help.
• Previous contact centre or financial services experience is not essential, we provide full training to help you succeed.

This is a 40-hour per week role on a rota basis, Monday to Saturday between 8am–9pm. You’ll work 1 in 3 Saturdays (10am–2pm) and occasional bank holidays when the US market is open.

At AJ Bell, you’ll find a friendly, supportive working environment with a strong sense of teamwork and pride in what we do, reflected in our guiding principles.

About AJ Bell

At AJ Bell, we believe investing should feel good. Whether you’re looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We’re one of the UK’s fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures.

We’re proud to be recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026, a reflection of our supportive and collaborative culture.

What we offer

• Starting salary of £27,100 (can be higher dependent on previous financial services experience)
• 25 days holiday, increasing with service + buy/sell scheme + bank holidays
• 6% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Free onsite gym
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee Assistance Programme

Life at AJ Bell

• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly, supportive team environment

Our ways of working

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That’s why we offer a hybrid working model, where you’ll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

Inclusion & diversity

We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.

We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.

Agency information

This vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.

Description

Precoro is an innovative AI-powered procurement centralization & automation В2В SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

As we scale, we’re looking for a Customer Support Specialist

You will drive customer satisfaction at scale by taking ownership of incoming inquiries across our global markets. You will be directly responsible for troubleshooting technical cases, maintaining SLAs, and delivering top-tier support that turns everyday users into long-term Precoro advocates. 💫

Requirements

Responsibilities

• Multi-Channel Support: Respond to client queries via chats, emails, video conferences, and phone calls (very seldom).

• Troubleshooting & Escalation: Analyze support requests, troubleshoot issues, reproduce and test reported problems, and escalate cases to the appropriate team when necessary.

• Customer Satisfaction: Provide customers with accurate, effective, and customer-focused solutions while ensuring a high level of satisfaction.

• SLA & Quality Standards: Meet established service level agreements (SLAs) and support quality standards.

• Knowledge Base Maintenance: Document troubleshooting steps, known issues, and resolutions to maintain an up-to-date knowledge base.

• Product Improvement: Gather customer feedback and report recurring issues or feature requests to help improve the product.

🎯 Requirements

Must-Haves:

• Relevant Experience: Previous experience in Customer Support, Client Success, or a client-facing role (preferably in B2B or SaaS).

• English Proficiency: Proficient written and oral English.

• Analytical Mindset: Analytical thinking and root cause analysis.

• Attention to Detail: Detail-oriented approach.

• Problem-Solving Skills: Strong problem-solving abilities.

• Empathic Communication: Professional and empathic communication to clearly explain solutions and build positive relationships with customers.

• Priority Management: Ability to manage multiple priorities efficiently.

• Ownership Mindset: Ownership mindset with the ability to take responsibility for customer cases and drive them to resolution.

Nice-to-Haves:

• International Communication: Hands-on experience communicating with foreign customers.

• Technical Skills: Solid working knowledge of Excel.

• Information Processing: Ability to quickly extract key insights and main points from given information.

• Continuous Growth: Strive for self-development, learning, and continuous improvement.

• Adaptability: Willingness to adapt and thrive in a fast-paced, dynamic environment.

• Conflict Resolution: Ability to handle and diffuse challenging or stressful customer situations with ease.

Working Hours:

Working aligned with US Eastern Standard Time (EST) schedule.

📈 What Success Looks Like:

• 3 Months:

  • Successfully complete onboarding and integrate into the team.

  • Take over basic support cases and start resolving medium-complexity requests.

  • Demonstrate alignment with core company values ( ownership, responsibility, feedback, communication).

  • Begin taking responsibility for a specific product module or area.

• 6 Months:

  • Become an expert in handling medium-complexity cases and start resolving critical support requests.

  • Suggest process and product improvements based on customer feedback.

  • Ramp up to standard CSM productivity levels.

• 9 Months:

  • Master the resolution of critical support cases.

  • Actively contribute to evolving the team’s support culture.

• 12 Months:

  • Serve as an absolute expert in Precoro’s product, business values, and customer cases.

  • Demonstrate out-of-the-box thinking and contribute to team leadership.

  • Take the lead on one of the internal support projects.

🎁 Why you’ll love working at Precoro:

• Global Impact: You will work on a top-tier B2B SaaS product used by 1,000+ international businesses across the US, Europe, and worldwide.

• Trust-based Management: No micromanagement — your ideas and initiatives are always encouraged and truly matter.

• Supportive & Ambitious Team: You’re not alone — our team is open, honest, and always ready to support your professional journey.

• Reimbursement for Professional Growth: We invest in your development through courses, conferences, and educational resources.

• Flexibility & Balance: Flexible working hours (we care about results, not time tracking) + 26 paid days off annually.

📋 What to Expect:

1. CV and Video Pitch Review

2. Test Task

3. Interview with the hiring manager (60 minutes)

The trial period will last 3 months, after that, you’ll get lots of congratulations!

Join the Precoro team and let’s create innovation together! 🤩 We truly appreciate every application, but will reach out only to candidates whose profiles align with the role.

Our website - https://precoro.com/

Our LinkedIn

Become a part of our caring community The CarePlus Medicare Call Center Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries from Medicare members.

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential.

The Christ Hospital Health Network Pre-Services Coordinator provides the highest level of customer service to our patients.

About Us

Wild Alaskan Company’s mission is to accelerate humanity’s transition to sustainable food systems by fostering meaningful, interconnected relationships between human beings, wild seafood and the planet.

We deliver wild-caught, sustainable seafood to households across the United States. Powered by our custom-built eCommerce platform and three generations of history and expertise in the Alaskan fishing industry, we constantly strive to meet our promise of a top-notch product and experience. And we do it all in a fully-remote environment that is fast-paced, challenging, and fun.

About the Role

You are the face of Wild Alaskan when it comes to interacting with our members and potential members. As a digital fishmonger, our company relies on you to embody our values and to share our mission with our members. When something goes wrong with a delivery, you’re the first responder. If someone just wants to chat about seafood and sustainability, you’re there to hear them out. If a visitor isn’t so sure about what we do or why we’re worth it, you help them understand who we are and why we’re different.

Core Responsibilities

• Respond to inbound inquiries from members and future members across multiple channels including live chat, email and phone.
• Maintain a high-satisfaction rate from members and keep our first response time below one minute on chat and one hour across all other channels, all while building member loyalty.
• Assist members with inquiries concerning order issues, cooking and recipes, account management and more, all while building relationships.
• Communicate with empathy and always put the member first in all email, live chat and phone interactions.
• Report on member behavior and bugs, and generate content derived from anecdotes and analytics.
• Represent the company’s values and mission in each interaction.
• Participate in continuous improvement weekly meetings, as well as daily stand-ups to go over open conversations, learnings from yesterday and goals for the day.
• Other duties and special projects as assigned.

Requirements

• Impeccable writing skills - from email, to live chat, to Slack, written communication is the backbone of our internal and external operations
• Excellent relationship building skills and a level of empathy that is off the charts - our team succeeds when we uphold the same standards with our members as we do with ourselves
• Passion for helping people - you won’t stop trying until our member is happy
• A successful track record working in a high volume environment - could be tossing pizzas or previous eCommerce experience. What we really mean is that you must be willing to adapt to change and embrace growth
• Ability to solve problems by thinking analytically and creatively- we’ll show you the process, but your success will depend on your ability to implement on your feet
• A high attention to detail - being detail oriented helps in a fast- paced environment
• Team-first attitude - Our team works remotely using Slack/Zoom/Intercom, covering 7 days per week (don’t worry, you’ll only work 5), and we rely heavily on our peers to help one another

Nice to Haves

• Previous employment at an eCommerce and/or food company
• Familiarity with the latest eCommerce trends
• Inbound sales experience
• Experience using customer support software such as Intercom, Aircall, or other SaaS tools

The salary for this position is $42,500. Wild Alaskan’s benefits package includes health, vision, and dental insurance, a 401k, up to 10 company holidays, safe/sick time, vacation, parental leave and more, as well as a delicious box of free fish every month.

Wild Alaskan participates in E-Verify. Please see the Notice of E-Verify Participation and Right to Work posters for more information.

Diversity of backgrounds and perspectives makes us stronger. We’re committed to creating a work environment that fosters growth, celebrates diversity and fundamentally makes all teammates feel welcome, accepted, nurtured and respected. As an equal Opportunity Employer,  Wild Alaskan Company does not discriminate against candidates on the basis of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact people@wildalaskancompany.com. Please note this email cannot provide application status updates.

Patient Technology Technician

Department: Patient Technology Support

Reports To: Patient Tech Manager / Patient Tech Team Lead

Location: Philippines  (Remote)

About the Role

PEAKE Technology Partners is seeking a compassionate, service-driven Patient Technology Technician to serve as the primary point of contact for patients navigating their healthcare portal. In this role, you will deliver timely, high-quality support to patients experiencing issues with portal access, account registration, password resets, and patient information management within a structured, SLA-driven support environment.

Our patient population skews heavily elderly, and many callers require step-by-step guidance through technical processes. Success in this role demands patience, empathy, clear communication, and a genuine desire to help. You will handle inbound contacts across phone and email channels, manage tickets through ConnectWise, and ensure every patient interaction reflects the highest standard of service PEAKE delivers.

This is the right role for someone who thrives under volume pressure, maintains a calm and professional presence, and takes pride in delivering a consistent, high-quality experience on every interaction.

The Definition of an “A” Player

A-Players are PEAKE’s star performers, and they exemplify PEAKE’s core values of Competence, Persistence, and Supportiveness. The work of an A-Player is always thorough and thoughtful, proving their competence in the role they hold on the team. They are punctual, professional, and maintain a positive attitude while constantly seeking to improve.

An A-Player demonstrates passion for their work and embraces opportunities to learn and grow. When faced with challenges, they remain persistent in pursuing effective solutions. Supportiveness is essential — A-Players actively build strong relationships with both patients and coworkers. By demonstrating these values, A-Players become leaders and influencers at PEAKE and are invaluable to our success.

What You’ll Do

Patient Support & Portal Troubleshooting

• Serve as the primary point of contact for patients contacting support via phone and email regarding patient portal access, account issues, and related concerns.
• Assist patients with portal registration, login troubleshooting, password resets, and account recovery in a clear, patient, and step-by-step manner — with sensitivity to elderly callers requiring additional guidance.
• Adapt troubleshooting approaches for callers contacting from the device they are attempting to access and request alternate callback numbers when needed to improve resolution efficiency.
• Guide patients through portal navigation, helping them locate and use features relevant to their care including messaging, appointment access, and health record review.
• Assist with patient updates, handling all data in strict accordance with HIPAA and data privacy standards.
• Proactively provide suggested solutions and next-step guidance — rather than waiting for the patient to ask — to reduce handle time and improve the overall experience.

Ticket Management & Documentation

• Log, manage, and resolve patient support tickets accurately and in a timely manner using ConnectWise as the primary ticketing platform.
• Document all interaction details, troubleshooting steps, and resolutions within each ticket, maintaining clear, audit-ready records for every contact.
• Maintain concurrent notetaking during calls to eliminate after-call wrap time and improve throughput efficiency.
• Identify and flag tickets at risk of SLA breach and escalate appropriately to maintain service quality and contractual compliance.
• Adhere to defined SLA response and resolution targets based on ticket priority (P1–P4).
• Contribute to internal knowledge base articles and standard operating procedures (SOPs) to support team consistency and onboarding.

Quality Assurance & Compliance

• Adhere to all QA standards as defined by the PatientTech QA program, ensuring call handling, documentation, and patient interaction quality remain consistently high.
• Participate in QA review sessions, accept feedback constructively, and apply coaching to continuously improve individual performance.
• Comply with all HIPAA requirements, company policies, and security standards governing the handling of patient information.
• Support CSAT processes by maintaining a professional, solution-focused approach in every interaction.

Communication & Collaboration

• Communicate clearly and professionally with patients across all support channels, adapting tone and language to the patient’s level of technical familiarity.
• Collaborate with fellow Patient Technicians, the QA team, and Team Leads to ensure seamless escalation management and efficient issue resolution.
• Participate in team huddles, shift handoff processes, and documentation updates to ensure continuity of service across all coverage hours.
• Escalate unresolved or complex issues to the appropriate team or Team Lead with full context and documentation to avoid patient re-explanation.

Continuous Improvement

• Participate in after-action reviews and ongoing process improvement initiatives to reduce repeat contacts and improve first-contact resolution rates.
• Stay current with portal updates, system changes, and new procedures that may affect patient-facing workflows.
• Proactively identify recurring patient pain points and share observations with the Team Lead or QA team to inform training and process updates.

What Makes Someone Successful at PEAKE

At PEAKE, success is defined by both performance and alignment to our core values:

• Competence — You take ownership of your work, continuously improve your skills, and deliver high-quality outcomes on every interaction.
• Persistence — You remain solution-focused, work through challenges, and follow issues through to full resolution.
• Supportiveness — You communicate with empathy, build trust with patients, and contribute to a collaborative team environment.

You also thrive in a metric-driven environment where performance is measured, tracked, and continuously improved over time.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in a related field is a plus.
• Prior experience in customer support, call center, healthcare support, or technical helpdesk role preferred.
• Experience with ticketing platforms such as ConnectWise or similar tools is an advantage.
• Comfortable navigating web-based portals, patient management systems, and standard productivity applications.
• Excellent verbal and written communication skills with the ability to explain technical processes clearly to non-technical patients, including elderly callers.
• Strong listening skills, patience, and empathy — particularly when supporting callers who are frustrated, confused, or less technically confident.
• Ability to multitask effectively: managing active calls, documentation, and ticket updates simultaneously.
• Strong attention to detail with the ability to maintain accurate records under volume pressure.
• Familiarity with HIPAA requirements and the importance of patient data privacy and confidentiality.
• Demonstrated sense of ownership, accountability, and follow-through in resolving patient issues.
• Positive, team-oriented attitude with a commitment to continuous improvement and professional growth.

How We Measure Success

Performance in this role is measured through key service metrics aligned to PEAKE’s operational standards, including:

• SLA Response and Resolution Compliance (target ≥95%)
• First Contact Resolution (FCR) rate (target 70–85%)
• Customer Satisfaction (CSAT ≥90%)
• QA evaluation scores and consistency of call handling quality
• Ticket documentation accuracy and completeness in ConnectWise
• Average Handle Time (AHT) trend and individual improvement over time
• Reduction in repeat contacts and callback volume
• Adherence to HIPAA, compliance, and security procedures
• Participation in team improvement initiatives and responsiveness to coaching

Success in this role means delivering fast, accurate, empathetic, and professional patient support while contributing to a stable, scalable, and high-performing support operation.

Why PEAKE

At PEAKE, you’ll be part of a team focused on building a modern, scalable support organization that prioritizes:

• Exceptional patient and client experience
• Predictable, high-quality service delivery
• Continuous improvement and professional development
• Strong team culture and operational accountability