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Headquarters: Remote - International

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

You are a strategic advisor and a jurisdictional expert with a proven track record of helping global customers navigate high-stakes complexities in the APAC region. You are consultative, proactive, and passionate about turning nuanced challenges into actionable solutions. You are comfortable solving open-ended, high-risk problems and serving as the final authority on complex APAC employment and Employer of Record (EOR) practices. You build trust easily, collaborate across teams, and advocate for customers while strategically mitigating risk for the business.

As an International Consultant, you are the subject matter expert and trusted advisor for Justworks’ international customers. While the Support Specialist team handles tactical platform navigation and payroll inquiries, you focus on the complex moments—including jurisdictional separation guidance, international benefits strategy, and global regulatory compliance in the APAC region. You own the strategic relationship for customers expanding into diverse international markets, ensuring they maximize the value of Justworks' global offerings while maintaining total compliance.

Your Success Profile

What You Will Work On

• Serve as a definitive subject matter expert for EOR services across diverse APAC markets, maintaining deep knowledge of varying regulatory environments.
• Act as the primary advisor for complex APAC compliance requirements, providing strategic recommendations on cross-border employment nuances, terminations, and local labor standards to mitigate global risk.
• Partner with Legal, Product, and Operations to interpret global industry trends and regulatory shifts, directly influencing international product-market fit and go-to-market strategies.
• Partner with Customer Success to manage high-value accounts, addressing sophisticated, territory-specific needs that require advanced jurisdictional expertise.
• Act as the final point of internal escalation for inquiries that cross into complex compliance or high-liability HR territory, such as intricate leave scenarios and country-specific benefits.
• Proactively identify EOR expansion and upsell opportunities, guiding customers through the strategic complexities of entering and scaling in new international markets.
• Drive retention and growth of existing customer base through an education-based approach. 
• Translate complex international regulations and processes into clear, actionable guidance for customers and internal partners.
• Operate independently while contributing to team knowledge and scaling best practices across the organization.
• Utilize deep global knowledge to advise customers on legally sensitive and region-specific paths forward.
• Serve as the voice of the specialized customer to ensure Justworks’ international infrastructure meets the needs of complex, multinational organizations.
• Other duties as needed based on departmental/organizational needs.

How You Will Do Your Work

As an International Consultant, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Consultative - Takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - Being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - The ability to adjust your approach or actions in response to changes in your internal and external environment.
• Solution-oriented - Identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - The innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 8+ years of experience in a customer-facing international HR role, ideally with deep expertise in APAC and the EOR space.
• Proven track record of managing strategic conversations and complex global customer HR scenarios with minimum of 2 years managing complex customer-facing issues in EOR.
• Excellent communication, problem-solving, and consultative skills, with the ability to convey complex concepts clearly.
• Knowledge of HR technology and international employment compliance across multiple regions.
• Comfortable collaborating with multiple internal stakeholders to drive customer outcomes.
• Exposure to multiple countries/regions is a plus.
• Familiarity with JIRA, Zendesk, and Notion is a plus.
• Multilingual fluency is a plus.

The base wage range for this position is targeted at ₹2,385,000–₹2,981,000 INR per year (approximately 23.9–29.8 LPA).

#LI-MM3 #LI-Remote

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.  Salary ranges for positions based in other locations may differ based on the cost of labor in that location. 

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks. 

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Our DEIB Report 

To apply: https://weworkremotely.com/remote-jobs/justworks-international-consultant-apac

About Us

At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations.

Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time.

Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation.

About the Role

Litify is transforming how legal teams operate through intelligent technology - and AI is at the heart of that evolution. We’re looking for a SR. CSM, AI who will own the success of Litify’s AI products across our customer base. This role blends hands-on technical curiosity with strategic relationship management - helping law firms adopt, implement, and scale AI use cases that drive measurable impact.

This person will get into the weeds with our customers, understand how AI fits into their day-to-day operations and surface insights that shape the future of our AI roadmap.

In this role, you will:

• Own a portfolio of AI Clients, providing ongoing support, strategic guidance, and consulting to ensure the clients’ success and satisfaction with the Litify platform.
• Drive AI Adoption & Value by participating in onboarding and leading continual enablement of LitifyAI customers, ensuring users understand how to incorporate AI into their everyday workflows.
• Identify opportunities to expand AI usage within accounts through new use cases, success stories, and data-driven recommendations.
• Develop and maintain playbooks, best practices, and success frameworks that accelerate adoption across firm types.
• Gather & surface feedback by conducting structured interviews and check-ins with firms to capture product feedback and emerging use cases.
• Partner with Product and Marketing to translate customer insights into roadmap inputs, enablement content, and customer stories.
• Track and communicate recurring themes from customer feedback to influence prioritization and strategy.
• Act as a Cross-Functional Stakeholder working closely with Product, Engineering, Sales, Marketing, and LSAP to ensure customers receive a consistent and high-impact AI experience.
• Represent the voice of the customer in AI-related discussions from feature prioritization to enablement strategy.
• Participate in customer-facing forums, advisory boards, and internal education initiatives to promote AI adoption.

You have:

• Strong technical aptitude and AI curiosity, with the ability to understand, explain, and apply AI concepts (e.g., generative AI, prompt-based workflows, automation) in practical, business-facing ways.
• Experience driving adoption of complex or emerging technology, ideally AI-powered or data-driven products, by translating features into clear value for end users.
• Proven ability to design solutions and best practices by gathering requirements, synthesizing feedback, and tailoring recommendations to different customer workflows and maturity levels.
• Consultative customer success experience, with a track record of building trusted relationships, driving measurable outcomes, and influencing renewals and expansion through value realization.
• 5 years of Customer Success experience in a SaaS environment, preferably supporting mid-market or scaled customer segments.
• Comfort working cross-functionally with Product, Engineering, Sales, and Marketing to influence roadmap decisions, enablement strategies, and go-to-market efforts.
• Strong analytical and storytelling skills, able to use data, usage insights, and customer anecdotes to articulate impact and inform decision-making.
• Excellent written and verbal communication skills, including experience presenting complex or technical topics to both technical and non-technical stakeholders.
• Experience enabling and training users, with an interest in educating customers on new technology and helping them evolve their workflows over time.

Disclosure:

This job is fully remote, with the exception of employees living in New York City and New Jersey. Our NYC/NJ employees adhere to our hybrid schedule, which requires working in our Manhattan office 6 days a month.

The estimated compensation range for this role is $100k - 120k base salary. You will also be offered a bonus opportunity and benefits.

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.

About Us

At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations.

Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time.

Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation.

About the Role

Litify is transforming how legal teams operate through intelligent technology - and AI is at the heart of that evolution. We’re looking for a SR. CSM, AI who will own the success of Litify’s AI products across our customer base. This role blends hands-on technical curiosity with strategic relationship management - helping law firms adopt, implement, and scale AI use cases that drive measurable impact.

This person will get into the weeds with our customers, understand how AI fits into their day-to-day operations and surface insights that shape the future of our AI roadmap.

In this role, you will:

• Own a portfolio of AI Clients, providing ongoing support, strategic guidance, and consulting to ensure the clients’ success and satisfaction with the Litify platform.
• Drive AI Adoption & Value by participating in onboarding and leading continual enablement of LitifyAI customers, ensuring users understand how to incorporate AI into their everyday workflows.
• Identify opportunities to expand AI usage within accounts through new use cases, success stories, and data-driven recommendations.
• Develop and maintain playbooks, best practices, and success frameworks that accelerate adoption across firm types.
• Gather & surface feedback by conducting structured interviews and check-ins with firms to capture product feedback and emerging use cases.
• Partner with Product and Marketing to translate customer insights into roadmap inputs, enablement content, and customer stories.
• Track and communicate recurring themes from customer feedback to influence prioritization and strategy.
• Act as a Cross-Functional Stakeholder working closely with Product, Engineering, Sales, Marketing, and LSAP to ensure customers receive a consistent and high-impact AI experience.
• Represent the voice of the customer in AI-related discussions from feature prioritization to enablement strategy.
• Participate in customer-facing forums, advisory boards, and internal education initiatives to promote AI adoption.

You have:

• Strong technical aptitude and AI curiosity, with the ability to understand, explain, and apply AI concepts (e.g., generative AI, prompt-based workflows, automation) in practical, business-facing ways.
• Experience driving adoption of complex or emerging technology, ideally AI-powered or data-driven products, by translating features into clear value for end users.
• Proven ability to design solutions and best practices by gathering requirements, synthesizing feedback, and tailoring recommendations to different customer workflows and maturity levels.
• Consultative customer success experience, with a track record of building trusted relationships, driving measurable outcomes, and influencing renewals and expansion through value realization.
• 5 years of Customer Success experience in a SaaS environment, preferably supporting mid-market or scaled customer segments.
• Comfort working cross-functionally with Product, Engineering, Sales, and Marketing to influence roadmap decisions, enablement strategies, and go-to-market efforts.
• Strong analytical and storytelling skills, able to use data, usage insights, and customer anecdotes to articulate impact and inform decision-making.
• Excellent written and verbal communication skills, including experience presenting complex or technical topics to both technical and non-technical stakeholders.
• Experience enabling and training users, with an interest in educating customers on new technology and helping them evolve their workflows over time.

Disclosure:

This job is fully remote, with the exception of employees living in New York City and New Jersey. Our NYC/NJ employees adhere to our hybrid schedule, which requires working in our Manhattan office 6 days a month.

The estimated compensation range for this role is $100k - 120k base salary. You will also be offered a bonus opportunity and benefits.

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.

The Basics:

At Tanium, our Enterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving Tanium’s customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a highly team-based environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers. ESEs contribute to each customer’s success by operating and maintaining the Tanium platform and its modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes, either remotely or on on-site with the customer. You’ll have continuous opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of Tanium.

What You’ll Do:

• Work closely with our customers to;
  • Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
  • Identify opportunities for our customers to get greater value from the Tanium platform
  • Consistently and cogently address our customers’ needs through astute verbal and written communication skills
• Conduct daily health-checks on assigned accounts & Work with Technical Support Engineers on strategic customer activities
  • Contribute to and track activity, after action, root cause and daily status reports
  • Document best practices and Play Book entries
  • Work closely with CSMs on improving Tanium operational status within key accounts
  • Provide technical direction to customer IT support staff

We’re Looking For:

Security Clearance: minimum Secret but Top Secret or DV preferred

Education: BA/BS or equivalent experience required

Experience:

• 5+ years of experience in IT/Consulting
• 5+ years of experience in Systems Administration/Engineering
• Experience working with public sector customers
• Ability to speak German and English
• Strong troubleshooting skills
• Ability to articulate and communicate
• Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
  • Endpoint Security
  • Endpoint Support/Troubleshooting
  • Incident response
  • Systems Management
  • Systems Administration
  • Software Engineering
  • Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)
• Demonstrated critical thinking skills
• Ability to break a problem down into manageable, ordered piece parts
• Ability to convey problem statement and plan of attack to others
• Hands-on Tanium experience will be a major plus

About Tanium

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.

Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit www.tanium.com and follow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Taking care of our team members

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

Supermetrics is looking for a Senior Customer Success Manager to join our team in the US!

In this position, you will be responsible for overseeing the North American market while collaborating with Account Executives throughout the US to expand our business. You will play an integral part of our customer success organization, which comprises teams across North America, EMEA & JAPAC. As a Customer Success Manager, your primary focus will be on managing a diverse client portfolio to ensure customer needs are met and problems solved.You will work closely with clients to understand their objectives and address their challenges effectively.

Please not the role is fully remote and we will only consider candidates in the following states NY, MA, NJ, GA, IL, NC, SC, FL, IN, MD, VA, MI, TX, PA, DE, VT

Responsibilities:

• Manage a portfolio of clients, ranging from 40 to 60 customers, depending on location.
• Oversee the entire customer lifecycle, including onboarding, adoption, renewals, growth, and advocacy.
• Collaborate closely with both local and global Supermetrics teams, including Sales, Product, Support, Professional Services, and Solutions Engineering, to deliver tailored solutions and consultations to meet customer needs.
• Continuously enhance your knowledge of the Supermetrics product suite and industry trends to provide valuable insights during customer interactions.
• Encourage a collaborative atmosphere by offering assistance to colleagues and working towards shared objectives.
• Understand clients’ business goals, challenges, and objectives to provide tailored solutions and recommendations.
• Anticipate and mitigate churn risks by identifying at-risk accounts and implementing proactive retention strategies.
• Serve as a customer advocate internally, representing clients’ interests and feedback to inform product enhancements and roadmap decisions.

Requirements:

• Minimum of 3 years of relevant experience in customer success or similar customer-centric roles.
• Experience in SaaS, agency, or Martech industries.
• The ability to effectively engage and communicate with everyone, from analysts to senior leaders, is essential.
• Proficient in commercial dealings and negotiation, along with solid organizational abilities and the skill to keep track of numerous tasks effectively.
• A capable method for overcoming difficulties, emphasizing the identification of resources and timely issue resolution.
• Effective communication skills internally and externally to nurture customer relationships.
• Humble attitude and openness to learning and growth, aligning with our focus on individual and team development.
• Demonstrated proficiency in developing and growing client relationships with a focus on expansion, upselling, and renewals
• Proficiency in English, as it is the primary language used for internal communication and customer interactions.

Benefits we offer…

• 100% paid health care premiums for you and the WHOLE family with $0 deductible options
• Flexible remote policy
• $520 one time WFH stipend
• $80 monthly wifi allowance
• Various external trainings to support your career development
• A comprehensive benefits package that includes equity options
• High-quality work equipment

Pay Transparency Statement: The base salary range for this role is $80,000 to $100,000 USD annually + bonus.  On-target earnings (OTE) for this role is $100,000 to $125,000 annually. These figures reflect the compensation offered for remote U.S.based candidates. In addition to compensation, we offer a comprehensive benefits package, including fully paid medical/dental/vision benefits, generous PTO, 401k with matching, options, tech package, home office and wifi stipend.

Supermetrics is committed to fair and equitable compensation practices. We regularly review pay data to ensure internal equity, market alignment, and full transparency in how we reward performance.

#LI-REMOTE

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

Get to know ourSales team at supermetrics.com/careers/sales. // Get to know ourEngineering team at supermetrics.com/careers/engineering

Join us on our mission to make data a marketing superpower

Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products.

We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we’ve grown from a one-person shop to a key player in the industry—and we’re just getting started!

We’re a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.

Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.

We’re hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.

Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.

It all started with a Google t-shirt… Read the rest of our growth story at supermetrics.com/about.

Our commitment to transparent hiring: At Supermetrics, we leverage AI in our early recruitment stages to efficiently match your skills to our roles and provide a frictionless scheduling experience. While AI helps us operate faster and fairer, all final hiring decisions and deep-dive interviews are conducted by our human team members.

Supermetrics is looking for a Senior Customer Success Manager to join our team in the US!

In this position, you will be responsible for overseeing the North American market while collaborating with Account Executives throughout the US to expand our business. You will play an integral part of our customer success organization, which comprises teams across North America, EMEA & JAPAC. As a Customer Success Manager, your primary focus will be on managing a diverse client portfolio to ensure customer needs are met and problems solved.You will work closely with clients to understand their objectives and address their challenges effectively.

Please not the role is fully remote and we will only consider candidates in the following states NY, MA, NJ, GA, IL, NC, SC, FL, IN, MD, VA, MI, TX, PA, DE, VT

Responsibilities:

• Manage a portfolio of clients, ranging from 40 to 60 customers, depending on location.
• Oversee the entire customer lifecycle, including onboarding, adoption, renewals, growth, and advocacy.
• Collaborate closely with both local and global Supermetrics teams, including Sales, Product, Support, Professional Services, and Solutions Engineering, to deliver tailored solutions and consultations to meet customer needs.
• Continuously enhance your knowledge of the Supermetrics product suite and industry trends to provide valuable insights during customer interactions.
• Encourage a collaborative atmosphere by offering assistance to colleagues and working towards shared objectives.
• Understand clients’ business goals, challenges, and objectives to provide tailored solutions and recommendations.
• Anticipate and mitigate churn risks by identifying at-risk accounts and implementing proactive retention strategies.
• Serve as a customer advocate internally, representing clients’ interests and feedback to inform product enhancements and roadmap decisions.

Requirements:

• Minimum of 3 years of relevant experience in customer success or similar customer-centric roles.
• Experience in SaaS, agency, or Martech industries.
• The ability to effectively engage and communicate with everyone, from analysts to senior leaders, is essential.
• Proficient in commercial dealings and negotiation, along with solid organizational abilities and the skill to keep track of numerous tasks effectively.
• A capable method for overcoming difficulties, emphasizing the identification of resources and timely issue resolution.
• Effective communication skills internally and externally to nurture customer relationships.
• Humble attitude and openness to learning and growth, aligning with our focus on individual and team development.
• Demonstrated proficiency in developing and growing client relationships with a focus on expansion, upselling, and renewals
• Proficiency in English, as it is the primary language used for internal communication and customer interactions.

Benefits we offer…

• 100% paid health care premiums for you and the WHOLE family with $0 deductible options
• Flexible remote policy
• $520 one time WFH stipend
• $80 monthly wifi allowance
• Various external trainings to support your career development
• A comprehensive benefits package that includes equity options
• High-quality work equipment

Pay Transparency Statement: The base salary range for this role is $80,000 to $100,000 USD annually + bonus.  On-target earnings (OTE) for this role is $100,000 to $125,000 annually. These figures reflect the compensation offered for remote U.S.based candidates. In addition to compensation, we offer a comprehensive benefits package, including fully paid medical/dental/vision benefits, generous PTO, 401k with matching, options, tech package, home office and wifi stipend.

Supermetrics is committed to fair and equitable compensation practices. We regularly review pay data to ensure internal equity, market alignment, and full transparency in how we reward performance.

#LI-REMOTE

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

Get to know ourSales team at supermetrics.com/careers/sales. // Get to know ourEngineering team at supermetrics.com/careers/engineering

Join us on our mission to make data a marketing superpower

Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products.

We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we’ve grown from a one-person shop to a key player in the industry—and we’re just getting started!

We’re a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.

Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.

We’re hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.

Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.

It all started with a Google t-shirt… Read the rest of our growth story at supermetrics.com/about.

Our commitment to transparent hiring: At Supermetrics, we leverage AI in our early recruitment stages to efficiently match your skills to our roles and provide a frictionless scheduling experience. While AI helps us operate faster and fairer, all final hiring decisions and deep-dive interviews are conducted by our human team members.

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24⁄7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.

The Senior API Specialist plays a key role on ezCater’s Partner Solutions team, supporting and scaling our API partner ecosystem through a balanced mix of partner onboarding, technical support, escalation handling, and reliability improvement work. This role owns the partner-facing experience for our GraphQL Orders API and our growing Menus, Delivery, and Store Hours API surfaces — helping external partners build, launch, and maintain successful integrations while serving as the senior point of contact for complex issues, recurring failure patterns, and opportunities to improve how we support API work across the business.

What You’ll Do:

Own API onboarding and partner support

• Own the onboarding and technical support experience for API partners, guiding them through setup — including API-user and token generation in ezManage, subscriber and subscription creation via GraphQL, and webhook configuration — through testing, launch readiness, and early-life support.
• Review Menu API requirements and coordinate with the Menus team to ensure menu structure and mapping allow orders to inject cleanly into a partner’s POS or middleware system.
• Support external partners and integrators through Zendesk, Slack, email, and live troubleshooting sessions, ensuring timely communication and clear next steps.
• Engage regularly with partners and vendors dispersed across North America via email, video conferencing, and screen sharing.

Act as the senior escalation point

• Serve as the go-to technical resource for complex API issues, including payload and mapping problems, authentication and token errors, webhook delivery and HMAC signature-validation failures, order-flow issues (Order Accepted / Cancelled / Menu Updated), and Delivery API lifecycle events.
• Reproduce and isolate issues using tools like Postman and GraphQL, inspecting webhook payloads and logs to identify root cause — and know when to drive resolution independently versus escalate to Engineering with clean, well-documented reproduction steps.
• Partner with Product, Engineering, PMO, Menus, and Operations teams to investigate issues, drive resolutions, and improve the overall API partner experience.

Drive reliability and scale

• Monitor trends in API tickets and incidents, identify recurring failure patterns, and recommend process, tooling, or documentation improvements that reduce future support volume.
• Use observability and analytics tools (e.g., SumoLogic for API health, Sigma for usage trends) to surface risks early and improve visibility into integration health.
• Contribute to a more proactive support model by helping shape scalable processes as API volume and partner surface area grows.

Shape how the team supports the API

• Help define and improve support playbooks, troubleshooting guides, Zendesk macros, and internal and external developer documentation for API work.
• Provide technical training and enablement to internal teammates and external partners, raising the team’s overall fluency in API support and troubleshooting.
• Support Menus API, Delivery API, Store Hours, and related partner communications, helping partners understand technical requirements, expected behaviors, and available integration paths.
• Contribute to partner communication and migration planning as the platform evolves, including the v1 GraphQL-to-v2 REST transition, helping partners migrate on a stable, well-understood path.
• Build strong working relationships with external partners and internal stakeholders while operating with a high degree of ownership, judgment, and autonomy.
• Mentor teammates and serve as a senior technical resource across the Integrations group.

What You Have:

• Strong experience supporting API-based integrations in a technical support, implementation, partner support, or solutions-oriented role.
• Hands-on experience with GraphQL and/or REST APIs, and comfort interpreting JSON and XML, reading logs, and reasoning about webhook and event-driven flows.
• Proven ability to troubleshoot and resolve complex technical issues under pressure with structured problem-solving and strong follow-through.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Experience managing escalations, balancing multiple priorities, and knowing when to drive independently versus pull in cross-functional partners.
• Strong operational mindset and a desire to improve systems, documentation, and workflows rather than only handling issues one at a time.
• Ability to connect technical issues back to customer, partner, and business impact.
• Curiosity, adaptability, and a willingness to learn new tools, systems, and integration patterns as our partner ecosystem evolves.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

Nice to Have:

• Experience supporting external developers, technical partners, or B2B SaaS integrations.
• Familiarity with API testing and debugging tools — Postman, GraphQL, webhook inspection, and HMAC signature validation.
• Familiarity with Zendesk or similar support platforms and experience working across support and project-based workflows.
• Experience with API support, Menus API workflows, or third-party restaurant technology and integration partners (e.g., Olo, Deliverect, Toast, Otter, Paytronix, Checkmate).
• Experience with monitoring and observability (e.g., SumoLogic) and analytics (e.g., Sigma) to track API health and trends.
• Working knowledge of SQL and/or Python for data analysis, log investigation, or lightweight automation.
• Exposure to proactive monitoring, root cause analysis, or reliability improvement work in a partner-facing environment.
• Experience with API versioning, migrations, or deprecation planning with external partners.
• Experience mentoring teammates or serving as a go-to escalation resource in a fast-paced environment.

The national total targetcash compensation range for this position, including base salary and bonus target, is $103,837–$133,655 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.

Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.

For information on how ezCater collects and uses job applicants’ personal information, please visit our Job Applicant Privacy Policy.

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