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Sales Senior Partnerships Manager

Builds and manages strategic partnerships to expand market reach and drive business growth for a global employment compliance platform.

Senior Remote Posted 7 minutes ago Jobicy AI
What this role involves
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage...
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Trainer Toptal: [Expert Crowd] Personal Finance consultants for AI model

Personal finance expert evaluates and trains AI models by providing feedback on financial advice scenarios using real-world expertise.

Mid Remote Posted about 1 hour ago We Work Remotely — Programming
What this role involves

Headquarters:

We are looking for experienced personal finance professionals to support the training and evaluation of AI models. You should have hands-on experience advising individual clients or households on real-world financial decisions.

Areas of Expertise

  • We are seeking talent with experience in one or more of the following:
  • Personal Tax: Individual tax returns (1040), tax planning, capital gains, self-employment and quarterly taxes
  • Investments & Retirement: Portfolio management, asset allocation, 401(k), IRA/Roth, rebalancing and Social Security
  • Financial Planning: Budgeting, cash flow, debt, financial goals and comprehensive household planning
  • Estate Planning: Estate/gift tax, trusts, beneficiary planning and fiduciary accounting (non-attorney roles)
  • Debt & Life Events: Student loans, mortgages, credit cards, home affordability and 529/college planning
  • Equity Compensation & Self-Employed Finances: RSUs, stock options, ESPPs and freelancer/self-employed finances

Ideal Candidates

  • US-based professionals with direct experience advising individuals or households
  • 5+ years of relevant experience preferred
  • Credentials such as CFP, CPA, EA, PFS or CTFA are a plus
  • Comfortable explaining financial concepts and evaluating real-world personal finance scenarios
  • Experience working with everyday/middle-income households is especially valuable

To apply: https://weworkremotely.com/remote-jobs/toptal-expert-crowd-personal-finance-consultants-for-ai-model

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Sales Senior Partnerships Manager

Identifies and cultivates strategic business partnerships to expand market reach and drive revenue growth for a global employment compliance platform.

Senior Remote Posted about 1 hour ago Jobicy AI
What this role involves
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage...
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Support Travel Consultant

Provides travel consultation and emergency support services to clients, coordinating travel arrangements and handling customer inquiries remotely.

Junior Remote Posted about 1 hour ago Jobicy AI
What this role involves
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Travel Consultant ESS Emergency Support Services Nordics (Remote)Full time, Denmark As a Travel Consultant, you are the face...
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Legal Trade Compliance Specialist (Europe)

Ensures trade compliance and regulatory adherence for a diamond and gemstone marketplace operating across Europe.

Mid Remote Posted about 1 hour ago Jobicy AI
What this role involves
Location: Fully remote in EuropeWorking Hours: Mon – Fri, 9AM – 6PM CETAbout Nivoda 🚀Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive,...
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Engineer Senior System Engineer (Virtual Private Cloud Team)

Designs, builds, and maintains virtual private cloud infrastructure and systems for Nebius's AI-focused cloud platform.

Senior Remote Posted about 1 hour ago Jobicy AI
What this role involves
About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from...
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Sales Sales Director, EMEA

Leads sales strategy and revenue generation for the Europe, Middle East, and Africa region.

Lead Remote Posted about 3 hours ago Jobicy AI
What this role involves
About Tailscale  Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to...
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Sales Bilingual Inside Sales Associate – Remote (Start Date: 9/28/26) (Spanish/English)

Bilingual sales associate conducts inbound/outbound sales calls, qualifies leads, and closes deals with English and Spanish-speaking customers.

Junior Remote Posted about 3 hours ago Jobicy AI
What this role involves
At Intoxalock, a member of the Mindr family of brands, we are dedicated to being a force for good. That’s why we provide substance use safety, detection, and monitoring products...
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Sales Inside Sales Associate-Remote (Start Date: 9/28/26)

Conducts remote sales outreach, manages customer inquiries, and closes deals for substance use monitoring products.

Junior Remote Posted about 3 hours ago Jobicy AI
What this role involves
At Intoxalock, a member of the Mindr family of brands, we are dedicated to being a force for good. That’s why we provide substance use safety, detection, and monitoring products...
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Support Customer Support Specialist (Mon-Fri 3pm-11pm CST)

Provides customer support to AlertMedia clients during evening shift hours (3pm-11pm CST) via multiple communication channels.

Junior Remote Posted about 3 hours ago Jobicy AI
What this role involves
Do work that matters. At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with...
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HR Senior Sales Recruiter | UK, Ireland, Spain | Remote

Recruits and sources sales talent across UK, Ireland, and Spain markets for Grafana Labs.

Senior Remote Posted about 3 hours ago Jobicy AI
What this role involves
Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability...
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Security Manager, Cyber Compliance, Deloitte Global Technology

Manages cyber compliance programs and governance frameworks to ensure organizational adherence to security standards and regulatory requirements.

Mid Remote Posted about 3 hours ago Jobicy AI
What this role involves
Job Type: Permanent Work Model: Remote Reference code: 134501 Primary Location: Toronto, ON All Available Locations: Toronto, ON   Our Purpose   At Deloitte, our Purpose is to make an impact that matters. We exist to inspire...
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Healthcare Inpatient Corporate Coder – Remote based in the US

Reviews medical records and assigns accurate diagnostic and procedural codes for inpatient hospital services.

Mid Remote Posted about 3 hours ago Jobicy AI
What this role involves
The Corporate Coder (“CC”) functions under the direction of the Health Information Corporate Coding Manager. The CC is responsible for accurate coding and abstracting of clinical information from the medical...
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Sales Sales Director, EMEA

Leads regional sales strategy and team for EMEA, driving revenue growth and managing client relationships for a software company.

Lead Remote Posted about 3 hours ago Jobicy AI
What this role involves
About Tailscale  Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to...
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Sales Bilingual Inside Sales Associate – Remote (Start Date: 9/28/26) (Spanish/English)

Bilingual sales associate engages with customers to sell substance use safety and monitoring products via phone and email.

Junior Remote Posted about 3 hours ago Jobicy AI
What this role involves
At Intoxalock, a member of the Mindr family of brands, we are dedicated to being a force for good. That’s why we provide substance use safety, detection, and monitoring products...
Read the full description
Sales Inside Sales Associate-Remote (Start Date: 9/28/26)

Conducts outbound and inbound sales activities, manages customer inquiries, and closes deals for substance use safety and monitoring products.

Junior Remote Posted about 3 hours ago Jobicy AI
What this role involves
At Intoxalock, a member of the Mindr family of brands, we are dedicated to being a force for good. That’s why we provide substance use safety, detection, and monitoring products...
Read the full description
Security Security Controls Assessor (Part time & Remote) at TestPros, Inc.

Conducts security assessments and compliance evaluations using NIST frameworks, develops security documentation (SSPs, SARs, POA&Ms), and verifies implementation of security controls for federal and commercial clients.

Mid Remote Posted about 6 hours ago RemoteFirstJobs Product
What this role involves

TestPros delivers innovative independent IT assessment solutions to critical challenges facing the nation and the world.  We support the U.S. Federal Government and Commercial clients within the continental USA. TestPros is dedicated to making lives better, safer and more secure.

TestPros is looking for Security Controls Assessors with experience performing on risk management programs for U.S. Federal and commercial clients by utilizing NIST, RMF, and FISMA compliance frameworks.

Start: Future projects late 2026 or 2027 (not an immediate job opening)

Type: Part-time consulting

Overview

Specifically, we are looking for professionals with experience in conducting NIST 800-53 Rev 5 based Authority To Operate (ATO) support.

Responsibilities and Duties:

You should be able to deliver on the following expertly and consistently:

  • Develop NIST 800-53 Rev5 based System Security Plan (SSP).
  • Create/Update the applicable documents identified by NIST 800-53 Rev 5, specifically the Security Assessment Report (SAR).
  • Create/Update the associated Plan of Actions and Milestones (POA&M).
  • Provide detailed security-related reports including data, analyses, and conclusions upon completion of tests, scans, and assessments, including mitigations and, if indicated, appropriate escalation of identified risks and vulnerabilities.
  • Verify and document the implementation of security controls necessary to achieve compliance.
  • Keep management apprised of impending areas of concern, verbally and in writing.
  • Review and develop System Security Plans (SSPs), Plans of Actions and Milestones (POA&Ms), and as well as other necessary artifacts.
  • Facilitate the Plan of Actions and Milestones (POA&M) program to ensure customer systems have accurately and fully provided information for POA&M activities to include valid remediation of findings.
  • Develop various policy documents (SOPs/CONOPs) as required. This may include policies regarding Configuration Management, IS Sanitization, Media Security, Password Policy, Business Continuity, Continuity of Operations, Incident Response, Disaster Recover, and Security Assessments.
  • Develop new, and mature existing information security and risk policies.
  • Initiate, and lead on-going information security maturity assessment processes and training, using industry accepted frameworks and implement into the overall cyber security posture.
  • Produce and review key performance indicators for implemented security measures and distribute KPIs.
  • Maintain knowledge of threat landscape by monitoring threat intelligence, and other related sources.

Qualifications and Skills:

  • 5+ years of directly related experience in IT security compliance, including recent experience with NIST 800-53 Rev 5 “Security and Privacy Controls for Federal Information Systems and Organizations”
  • Cloud computing security
  • Security governance and policy
  • Security risk analysis
  • Auditing and monitoring systems
  • Scanning and vulnerability management systems
  • Advanced Malware Protection
  • Threat Intelligence
  • Incident Management - analysis, detection, and handling of security events
  • Penetration testing and associated tools (e.g., nmap, Metasploit, etc.)
  • Bachelor’s Degree in Computer Science or a related technical discipline, or the equivalent combination of education, professional training, or work experience (preferred)
  • Military and/or practical job experience may be considered in-lieu of formal education, with significant industry certifications

Rate: $50-95/hr (1099 or Corp. To Corp.). This range represents a good-faith estimate and is not a guarantee; final compensation is determined by factors such as experience, qualifications, and government contract labor rate requirements and may fall outside the stated range.

Equal Opportunity Employer

TestPros is an equal-opportunity employer and does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

Offer Considerations

TestPros considers several factors when extending an offer, including but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications.

Federal Compliance

As a federal contractor, TestPros is subject to all federal and state mandates and/or other customer requirements.

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Engineer Gusto, Inc.: Staff Software Engineer, AI Developer Tools

Staff engineer architecting AI infrastructure and developer tools to integrate LLMs into engineering workflows and accelerate software development across the organization.

Lead Remote Posted about 6 hours ago We Work Remotely — Programming
What this role involves

Headquarters: Denver, CO;New York, NY;Atlanta, GA;Seattle, WA;United States - Remote

 

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

 
All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

 
AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role:

As a Staff Engineer on the Developer Productivity - AI Developer Tools team, you will be the architectural anchor shaping the AI platform that accelerates engineering across Gusto. You will redefine how our entire engineering organization builds, tests, and ships software by architecting a highly secure, context-aware, "AI-native" development lifecycle.

Your mission is to eliminate developer friction through AI tools, multi-agent systems, and intelligent automation. Whether you are building bespoke internal coding assistants, automating sprawling codebase refactors, or deploying AI to self-heal CI/CD pipelines, your work will directly multiply the velocity of hundreds of builders. Help us drive developer productivity by building the next generation of AI tools.

About the Team:

The AI Developer Tools team is a specialized team within Developer Productivity. We believe AI is the next great leap in software craftsmanship. Our goal is to provide every builder at Gusto with a suite of "superpowers" tools that deeply understand our codebase and absorb operational toil so engineers can focus on creative problem-solving. We treat our fellow engineers as our primary customers, prioritizing developer experiences that are not just powerful, but absolutely delightful to use.

Here’s what you’ll do day-to-day:

  • Architect AI Core Infrastructure: Design, scale, and maintain the internal platform and APIs that integrate LLMs into the developer workflow, with a heavy focus on autonomous agents, custom retrieval-augmented generation (RAG), and smart context-delivery systems.
  • Drive Technical Leadership & Vision: Establish engineering best practices for building with AI at Gusto, including robust evaluation frameworks (evals), guardrails for code safety, and strategies for optimizing model latency and token spend.
  • Collaborate & Evangelize: Partner closely with product engineering teams to uncover systemic friction points, and collaborate with core Infrastructure and Security teams to ensure all AI tooling is scalable, compliant, and secure.
  • Optimize Feedback Loops: Identify and eliminate critical bottlenecks in the local-to-production lifecycle at scale across Gusto.
  • Maintain Enterprise Reliability: Treat AI infrastructure with production-grade rigor. Monitor system health, diagnose complex integration or networking issues, and mitigate model drift or downtime.

Here’s what we're looking for:

  • 8+ Years of Systems Expertise: You are a seasoned engineer who is highly comfortable navigating massive, complex codebases and delivering production-grade, distributed software.
  • Production AI Experience: You have a proven track record of moving AI beyond prototypes. You possess a deep understanding of prompt engineering, fine-tuning, RAG architectures, and orchestrating multi-agent workflows.
  • Developer-First Mindset: You are passionate about Developer Experience and Productivity. You intuitively understand what makes an internal tool frictionless, fast, and empowering for other engineers.
  • Strategic Execution: You don't just build wrappers; you think deeply about data privacy, security, cost management, and systemic reliability when deploying AI solutions.
  • Exceptional Communication: You can seamlessly translate bleeding-edge AI capabilities into clear, actionable infrastructure strategies, mentoring junior engineers and aligning cross-functional stakeholders along the way.
  • Working as a Team: You work across team boundaries and bring other teams and groups along with you towards our strategic vision.

Our cash compensation amount for this role is targeted at $180,000/yr to $200,000/yr in Denver & most remote locations, $220,000/yr to $245,000/yr for San Francisco, New York & Seattle. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

To apply: https://weworkremotely.com/remote-jobs/gusto-inc-staff-software-engineer-ai-developer-tools

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Operator Airtable: Senior Solutions Architect- West Coast

Senior architect designs enterprise no-code solutions and agentic workflows, translating business processes into architectures where humans and AI agents operate together.

Senior Remote Posted about 6 hours ago We Work Remotely — Programming
What this role involves

Headquarters: Remote-US

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

Work is being redesigned, and Airtable is built for that moment: the same platform humans run their most critical workflows on is where agents now operate alongside them. Professional Services is where that redesign happens.   The Senior Solutions Architect leads it. You hear a customer describe their problem and see the organizational design question underneath it. You bring a point of view early, design solutions that hold through delivery, and stay accountable for outcomes, not just recommendations. Depending on the engagement, you may own solution design, contribute to the build, lead delivery coordination, or all three.

What you'll do

  • Push to recommendations faster. Within the first engagements you are shaping direction and identifying where business processes need to change, not just mapping requirements. Enhanced handoffs and early POVs are how we create value at enterprise scale.
  • Recommend changes beyond the platform when the engagement calls for it: process redesign, workflow ownership, how work moves between teams and between humans and agents.
  • Design end-to-end solutions that translate existing enterprise workflows into architectures where humans and agents operate together.
  • Identify where agentic workflows create real leverage and design the handoffs that make them reliable in production.
  • Navigate organizational complexity: build coalitions, manage stakeholders with competing priorities, and find the internal champions who sustain momentum.
  • Create reusable solution patterns and reference architectures that extend impact beyond individual engagements.
  • Stay involved through delivery. Adapt the design as customer reality evolves. Hold accountability for what gets built.

Who you are

  • AI is embedded in how you work, not something you reach for on select tasks. You use AI tools to compress your own output: generating solution blueprints, structuring discovery, drafting documentation, prototyping automation logic. You have designed agentic workflows in practice, making decisions about model selection, prompt architecture, human-in-the-loop checkpoints, and where AI should not be trusted without oversight. You walk into a customer engagement and immediately identify where agentic systems create leverage versus where they introduce risk the customer isn't ready to manage.
  • You have a business process transformation background. You have led engagements where the deliverable was a change in how an organization operates, not just a software deployment.
  • 7+ years in client-facing delivery, consulting, or enterprise transformation, with a track record of leading complex engagements at VP and C-suite level.
  • Professional services or management consulting background. You know what it means to deliver to a statement of work and be accountable for outcomes.
  • You communicate across the full room: C-level sponsors, technical stakeholders, and the business SMEs whose daily work is changing. You know what each audience needs to hear and how to earn their trust.
  • You hear what a customer is not saying as clearly as what they are, and you bring a point of view on what they should do, not just what the options are.
  • Enterprise scale: thousands of users, multi-business unit complexity, compliance and security requirements that shape what can be built and when.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.

Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.

For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is:$170,000—$236,900 USDFor all other work locations (including remote), the on-target earnings range for this role is:$153,000—$213,200 USD

Please see our Privacy Notice for details regarding Airtable’s collection and use of personal data relating to the application and recruitment process by clicking here.

For applicants that live in or have a link to Australia, please see this Privacy Collection Statement for details regarding Airtable's collection and use of personal data relating to the application and recruitment process.

Stay Safe from Job Scams
All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@airtable.com. Learn more about avoiding job scams here.

To apply: https://weworkremotely.com/remote-jobs/airtable-senior-solutions-architect-west-coast

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Data Analytics Mercury: Customer Support Systems & Analytics Architect

Architect data strategy and analytics infrastructure for customer support operations, building dashboards, defining data governance standards, and translating insights into actionable recommendations for leadership.

Senior Remote Posted about 12 hours ago We Work Remotely — Programming
What this role involves

Headquarters: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

We’re looking for a Customer Support Systems & Analytics Architect to own the data strategy and reporting function within the Customer Support organisation at Mercury. As our operations grow in complexity—spanning multiple channels, an expanding BPO model, and sophisticated AI automation—we are moving away from fragmented, project-based data support toward a model of holistic ownership.

In this role, you will be responsible for how we capture, structure, and connect data across our CS systems - including Zendesk and our AI Agent - to drive informed decision-making across the team. You will ensure our systems are configured in a way that produces reliable, high-quality data, and you will translate that data into actionable insights for CS leadership and stakeholders. You’ll sit at the intersection of data, operations, and customer experience, partnering closely with CS leadership, Strategy and Ops, and cross-functional teams like Data to make sure our reporting infrastructure is built to scale. Your work will be foundational to how the CS organisation measures performance, identifies opportunities, and drives decision-making.

 

Key Responsibilities

  • Unified reporting and analytics: Actively build and maintain reports and dashboards that give the CS organisation clear visibility into key performance metrics, trends, and performance across channels, teams and projects  - from our internal Support team to our BPO partners. 
  • CS Systems configuration and data governance: Work closely with systems admins to advise on the structural setup of our Zendesk instance across customer-facing teams, ensuring it is configured to generate clean, consistent, and reliable data while maintaining secure systems and efficient workflows.
  • Data hygiene standards: Define and enforce standards for how data is captured across CS systems so that reporting is accurate, trustworthy, and reproducible
  • AI automation data oversight: Monitor and analyse data from our AI chatbot, ensuring it is tracked in a way that supports quality reviews and decision-making across the CS organisation
  • Insights to action: Translate raw data and reporting into clear recommendations that help CS leadership make decisions on resourcing, tooling, process improvements, and strategy
  • Stakeholder support: Partner with cross-functional partners in areas like Product, Data and Strategic Finance to understand their data needs and deliver reporting that supports their goals
  • Systems evaluation: Assess the data capabilities of existing and new CS tools, and make recommendations on how to optimise our systems stack for better reporting outcomes
  • Process documentation: Document data structures, reporting methodologies, and system configurations to ensure institutional knowledge is retained and accessible across the team

What You Bring to the Table

  • 5-8 years of experience in a data analyst, business intelligence, or systems analyst role, ideally within a customer support or operations environment
  • Hands-on experience with Zendesk administration and configuration, including views, fields, triggers, and reporting, as well as using Zendesk Analytics to build reports and dashboards
  • Fluency in SQL and experience working with data and BI tools such as Omni, Metabase, or similar
  • Strong analytical thinking with the ability to turn complex datasets into clear, actionable insights
  • Experience building and maintaining dashboards and reports for non-technical stakeholders
  • Deep understanding of data hygiene principles and how system configuration impacts data quality
  • Excellent communication skills, with the ability to present data findings clearly to stakeholders at all levels
  • Collaborative mindset with experience working cross-functionally across teams such as Operations, Product, and Engineering

The Ideal Candidate Will Also Have

  • Experience working with AI chatbot or conversational analytics platforms
  • Familiarity with other CS tools such as Intercom, Guru, or Rippit (formerly known as MaestroQA)
  • Experience working in a high-growth SaaS or fintech environment
  • Background in supporting data-driven workforce planning or CS strategy initiatives

 

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

  • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $154,200 - $192,800
  • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $138,800 - $173,500
  • Canadian employees (any location): CAD $145,800 - $182,200

 

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

#LI-AS1

 

To apply: https://weworkremotely.com/remote-jobs/mercury-customer-support-systems-analytics-architect

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