About Tailscale  Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to...

About Tailscale  Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to...

Headquarters: Denver, CO;New York, NY;Atlanta, GA;Seattle, WA;United States - Remote

 

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

 
All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

 
AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role:

As a Staff Engineer on the Developer Productivity - AI Developer Tools team, you will be the architectural anchor shaping the AI platform that accelerates engineering across Gusto. You will redefine how our entire engineering organization builds, tests, and ships software by architecting a highly secure, context-aware, "AI-native" development lifecycle.

Your mission is to eliminate developer friction through AI tools, multi-agent systems, and intelligent automation. Whether you are building bespoke internal coding assistants, automating sprawling codebase refactors, or deploying AI to self-heal CI/CD pipelines, your work will directly multiply the velocity of hundreds of builders. Help us drive developer productivity by building the next generation of AI tools.

About the Team:

The AI Developer Tools team is a specialized team within Developer Productivity. We believe AI is the next great leap in software craftsmanship. Our goal is to provide every builder at Gusto with a suite of "superpowers" tools that deeply understand our codebase and absorb operational toil so engineers can focus on creative problem-solving. We treat our fellow engineers as our primary customers, prioritizing developer experiences that are not just powerful, but absolutely delightful to use.

Here’s what you’ll do day-to-day:

• Architect AI Core Infrastructure: Design, scale, and maintain the internal platform and APIs that integrate LLMs into the developer workflow, with a heavy focus on autonomous agents, custom retrieval-augmented generation (RAG), and smart context-delivery systems.
• Drive Technical Leadership & Vision: Establish engineering best practices for building with AI at Gusto, including robust evaluation frameworks (evals), guardrails for code safety, and strategies for optimizing model latency and token spend.
• Collaborate & Evangelize: Partner closely with product engineering teams to uncover systemic friction points, and collaborate with core Infrastructure and Security teams to ensure all AI tooling is scalable, compliant, and secure.
• Optimize Feedback Loops: Identify and eliminate critical bottlenecks in the local-to-production lifecycle at scale across Gusto.
• Maintain Enterprise Reliability: Treat AI infrastructure with production-grade rigor. Monitor system health, diagnose complex integration or networking issues, and mitigate model drift or downtime.

Here’s what we're looking for:

• 8+ Years of Systems Expertise: You are a seasoned engineer who is highly comfortable navigating massive, complex codebases and delivering production-grade, distributed software.
• Production AI Experience: You have a proven track record of moving AI beyond prototypes. You possess a deep understanding of prompt engineering, fine-tuning, RAG architectures, and orchestrating multi-agent workflows.
• Developer-First Mindset: You are passionate about Developer Experience and Productivity. You intuitively understand what makes an internal tool frictionless, fast, and empowering for other engineers.
• Strategic Execution: You don't just build wrappers; you think deeply about data privacy, security, cost management, and systemic reliability when deploying AI solutions.
• Exceptional Communication: You can seamlessly translate bleeding-edge AI capabilities into clear, actionable infrastructure strategies, mentoring junior engineers and aligning cross-functional stakeholders along the way.
• Working as a Team: You work across team boundaries and bring other teams and groups along with you towards our strategic vision.

Our cash compensation amount for this role is targeted at $180,000/yr to $200,000/yr in Denver & most remote locations, $220,000/yr to $245,000/yr for San Francisco, New York & Seattle. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

To apply: https://weworkremotely.com/remote-jobs/gusto-inc-staff-software-engineer-ai-developer-tools

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join us as our next Principal Presales Engineer on Twilio’s Strategic Communications team!

About the job

This position is needed to enable our customers to build the future of communications. The Principal Presales Engineer is a critical part of the sales team focused on our Strategic segment.

Twilio’s Principal Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.

Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.

As a Principal Presales Engineer you will be fully autonomous. You will be capable of driving the technical side of all but the most complex opportunities independently. Furthermore, you will provide leadership and deal support within the Solutions Engineer organization, driving the design and execution of medium to large projects with feedback from other engineers, participating in architectural decisions on the team, and coordinating with other Twilio teams such as product.

Responsibilities

In this role, you’ll:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
• Mentor less experienced Solutions Engineers

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
• Excellent communicator and presenter able to gain audience confidence
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Previous software development experience or working knowledge in one or more of the following areas:
• Experience with sales methodologies
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience

Desired:

• Previous experience in Telecom, SIP, Contact Center, or Security.
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.

Location

This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00- $173,590.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00.
• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until September 30 2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

As Salesforce Architect, you will be the technical backbone of Marqeta’s Business Systems team, a lean, high-impact group that serves as the internal Salesforce platform team for Go-To-Market (GTM), Product Support, and Legal, Risk & Compliance (LRC). This is a heavily hands-on lead individual contributor role,  you will be writing code, configuring the platform, and directly solving hard technical and business problems, not just producing designs for others to build.

We are looking for someone who has genuinely operated as an architect, owning architecture decisions, tradeoffs, and their consequences for at least 2 years, not an engineer aspiring to grow into the title. You will set the architectural direction for our Salesforce platform, conduct code reviews, lead architecture and design sessions, build and maintain the technical backlog, proactively identify gaps in systems and processes, and independently drive solutions to completion. You will also be a hands-on builder: configuring, coding, and deploying complex solutions across Sales Cloud, Service Cloud, Experience Cloud, and our ongoing migration from CPQ to Revenue Cloud. You will drive our Agentforce and AI strategy, own integrations with critical systems like Ironclad, Intacct, and the broader GTM toolchain, and play a lead role in ongoing security hardening of the Salesforce org.

Your work will directly support strategic company-wide initiatives, improve customer experience, and increase productivity for internal users across GTM, support, and compliance functions.

We work Flexible First. This role can be performed remotely in the United States, only in one of our National locations, which you can review here.

The Impact You’ll Have

Architecture & Design

• Own end-to-end Salesforce architecture across Sales Cloud, Service Cloud, Experience Cloud, and Revenue Cloud (including our active CPQ → Revenue Cloud migration)
• Lead architecture and design sessions, producing clear design documents, solution options, and tradeoff analyses
• Author and maintain coding and design standards for SFDC and ecosystem applications.
• Conduct thorough code reviews and enforce engineering best practices, security standards, and declarative-first design principles
• Build and maintain the technical backlog—translating platform observations, stakeholder needs, and audit findings into well-scoped engineering work
• Proactively identify gaps in system design, data integrity, automation, and integrations; propose and deliver solutions before they become incidents
• Conduct regular Org Health Assessments and define a continuous improvement roadmap for platform quality, security, and performance
• Own Salesforce release management pipeline,  sandbox strategy, source code control, CI/CD tooling and assessment ensuring clean, auditable deployments

Development & Delivery

• Design, build, test, and deploy solutions in an Agile framework using Apex, Lightning Web Components, Flows, REST/SOAP APIs, and platform events
• Lead the technical design and implementation of Agentforce and AI-powered automation across GTM, customer support, and compliance workflows
• Design and build integrations with internal and external systems, including Ironclad (CLM), Snowflake, and other GTM/RevOps tooling
• Define testing strategy, write test scripts, and execute tests to meet quality and coverage standards across releases
• Maintain high sprint velocity while upholding code quality and documentation standards

Security & Platform Hardening

• Own hands-on remediation of Salesforce security findings across the full spectrum, session/certificate hardening, sharing model and default access control fixes, data exposure and classification gaps, public link/OAuth and connected app governance, and secure-coding fixes (SOQL injection, XSS, hardcoded credentials, sharing violations) surfaced by code scans
• Leverage Salesforce Shield Event Monitoring to capture and analyze login, API, and transaction logs moving from passive log collection to proactive threat detection, anomaly alerts, and audit-ready reporting
• Design for appropriate data classification, access controls, and auditability across compliance-critical Salesforce objects
• Evaluate and implement platform monitoring/SSPM tooling recommendations, working cross-functionally with security and compliance stakeholders
• Implement and maintain the org’s backup and recovery solution including configuring backup schedules, monitoring job health, and running restore/recovery procedures when needed

Technical Leadership & Collaboration

• Provide technical mentorship and guidance to junior and mid-level engineers on the Business Systems team
• Partner with the Engineering Manager to scope, estimate, and prioritize platform work
• Translate complex business requirements from GTM, LRC, and Product Support into well-architected, scalable Salesforce solutions
• Communicate technical tradeoffs and architecture decisions clearly to non-technical stakeholders
• Lead stakeholder demos and participate in Agile ceremonies including standups, sprint planning, and retrospectives

Who You Are

• 10+ years of Salesforce technical experience spanning development, configuration and architecture, including at least 2 years functioning in an actual Architect capacity with a strong, defensible point of view on technical direction(owning architecture decisions and their outcomes)
• Deep hands-on experience with Sales Cloud, Service Cloud, and Experience Cloud
• Experience with Revenue Cloud or a strong CPQ background with a demonstrated path toward Revenue Cloud migration work
• Proficiency in Apex, Lightning Web Components, Flows, REST/SOAP APIs, and platform events
• Direct experience leading or heavily contributing to a Salesforce security hardening effort
• Proven experience conducting code reviews and enforcing engineering best practices on a platform team
• Demonstrated ability to build and manage a technical backlog translating org health findings, stakeholder requests, and architectural gaps into actionable engineering work
• Experience proactively identifying system and process gaps and driving solutions to completion without requiring explicit direction
• Experience architecting and building integrations with external systems (CLM, ERP, data platforms, or similar)
• Familiarity with Agentforce, Einstein AI, or other Salesforce AI/automation capabilities
• Excellent communication skills, able to engage credibly with both engineers and senior business stakeholders
• Ability to reliably prioritize and complete work independently with minimal supervision

Nice-To-Haves

• Salesforce Certified Technical Architect (CTA) or Application/System Architect credentials or equivalent demonstrated architect-level experience
• Experience with SSPM/security monitoring tooling (e.g. Falcon Shield, Reco) or Salesforce Shield (Event Monitoring, Field Audit Trail)
• Salesforce Revenue Cloud or CPQ Specialist certification
• Experience with Ironclad or other CLM platforms
• Experience with Tableau, Snowflake, Looker, or similar data platforms in a Salesforce integration context

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

• National: 138,100 - 172,600

We also believe in recognizing the contributions of our people. That’s why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Through Flex First, the freedom to live and work wherever you and your family thrive

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers’ business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What’s Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.

Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.

Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.

As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.

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During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.

About the Role

Fivetran and dbt Labs are building data pipelines to power the modern data stack for thousands of companies.

We’re looking for a staff software engineer to be a technical leader on our Metadata team, which owns the metadata layer of the dbt platform — the discovery API, catalog, lineage, and run history services that let customers understand, trust, and act on what their data is doing.

As a Staff Software Engineer, you’ll contribute to the technical direction for the team. You’ll own the architecture of major subsystems, lead complex projects that span multiple engineers, and raise the bar for design and code quality across the team. You’ll spend your time on the hardest technical problems, and multiply the team through design reviews, coaching, and mentorship.

This is a full-time, fully remote position.

Technologies You’ll Use

Python, GraphQL, Postgres, Snowflake, Kafka, Kubernetes, Docker, AWS, GCP, Datadog

What You’ll Do

• Lead the design and delivery of complex, team-level projects across the Metadata services, coordinating development across multiple engineers
• Independently design and develop the architecture of new subsystems, and own team-level subsystems end to end
• Use AI tooling and agents — across development and SDLC artifacts such as TDDs, PRDs, post-mortems, and test plans
• Review and approve technical designs, ensuring they meet a high quality bar, and identify design deficiencies before they ship
• Drive technical initiatives across the team’s responsibility areas — discovery API, catalog, lineage, and run history
• Set and uphold design, architecture, and coding best practices, and hold teammates accountable for code quality
• Coach and mentor engineers, demonstrably improving the quality of code across the team
• Write technical specs, document common components, and keep the team accountable for necessary project documentation
• Fix and optimize critical parts of the codebase, drive incident follow-through, and advance the reliability and performance of the services you own
• Participate periodically in the on-call rotation

Skills We’re Looking For

• 8+ years of software engineering experience with a track record of leading complex, team-scope technical work to completion
• Deep expertise designing and owning subsystems in distributed, cloud-based systems
• Demonstrated ability to set technical direction for a team and drive multi-engineer initiatives across an area of ownership
• Excellent design and architecture judgment; identifies design flaws in existing systems and proposes sound solutions with clear trade-offs
• Writes exemplary, well-tested code that serves as a model for others, and reliably estimates and delivers sprint to sprint
• Strong track record of raising quality through code review, coaching peers, and enforcing accepted engineering practices
• Experience partnering with QE on test strategy and owning operational health — incidents, post-mortems, reliability, and performance
• Proficiency in a modern backend or systems language such as Python, Java, C++, or C#
• Hands-on experience with cloud platforms (AWS, GCP, or Azure), containerization (Docker, Kubernetes), and managing dev infrastructure
• Fluent in using AI code assistants and coding agents to generate and investigate code, and conversational AI (e.g. Claude, ChatGPT) to author, review, and synthesize SDLC artifacts — and able to model those practices for a team

Bonus Skills

• Experience in data processing (ETL, ELT) and/or cloud-based data platforms
• Experience architecting metadata, catalog, lineage, or discovery/search systems
• Experience with GraphQL APIs and high-throughput, multi-tenant data services
• Familiarity with the analytics engineering workflow and the dbt ecosystem

California Pay Range

$183,000 - $245,000 USD

Perks and Benefits

• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

May vary by country and worker type - please reach out to your recruiter for more information

Perks and Benefits

• 100% employer-paid medical insurance *
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

* May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran’s Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don’t hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The Data and Storage Services team is responsible for Affirm’s data infrastructure across OLTP and OLAP systems, spanning critical online checkout databases, batch orchestration, streaming infrastructure, event-driven frameworks, BI, analytics tooling, large-scale data platforms, and agentic data tools such as semantic layers and internal platform data applications. Our mission is to provide trustworthy, intuitive, and cost-efficient solutions for Affirmers to secure, store, analyze, and transform data at exceptional scale.

The Online Storage team provides a set of managed databases as a platform, used to persist data for all Affirm services. Our platform enables self-service access to OLTP storage systems, including Relational DB(MySQL), DynamoDB, Distributed SQL, Cache(Redis). As a team, we are responsible for various data and access patterns, including but not limited to mission-critical financial transactional data, data science models, and any new persistence use case. These responsibilities require us to learn and gain deep expertise in various database systems.

We are looking for a highly skilled and detail-oriented Staff Software Engineer who can drive the technical roadmap for our Databases (Relational and KeyValue) identifying opportunities to improve how we build, productize, operate and improve this mission-critical infrastructure to unlock substantial value within our business. You’ll have the opportunity to directly influence your team’s roadmap in close collaboration with your peers, share your knowledge and expertise with others and learn from some of the best on our shared mission to deliver honest financial products that improve lives.

What You’ll Do

As an integral member of the Online Storage team,

• You will be responsible for setting technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects.

• You will work closely with and contribute to other teams - including product, infrastructure, and site reliability engineering (SRE).

• You will design and build components of a scalable datastore platform, contributing to the overall Affirm’s goals, and leveraging experience in creating multi-region, horizontally scalable, globally available, and high-performance datastore solutions.

• You will develop control planes for management, self service of hundreds of databases at scale automating schema/data migrations, disaster recovery, sharding and performance tuning.

• You will collaborate across teams in the product development lifecycle, focusing on database solutions, by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed.

• You will act as a force-multiplier for your team through your definition and advocacy of technical solutions and operational processes.

• You take ownership of your team’s operations and availability by ensuring you have the right monitoring, triage rotations, playbooks, policies, testing and alerting in place to support “keep the lights on” & on-call efforts.

• You will foster a culture of quality and ownership on your team by setting code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks.

• You will help develop talent on your team by providing feedback and guidance, and leading by example.

What We Look For

• You have 8+ years of experience designing, developing and launching backend systems at scale using languages like Python or Kotlin.

• You have an extensive track record of developing highly available distributed systems using technologies like AWS, MySQL, Spark and Kubernetes.

• You have 5+ years of hands-on Database Expertise, leveraging your deep knowledge of Relational and/or Distributed SQL such as MySQL, PostgreSQL, TiDB/Vitess  to optimize database performance, ensuring data integrity, and implementing efficient data access patterns. Should possess deep understanding of Database fundamentals including schema design, query optimization, scaling, partitioning, sharding and performance tuning in multiple functional environments. Strong background and expertise in building and operating databases in cloud environments. Expertise in database benchmarking, load testing, and capacity planning. Familiarity with connection poolers and proxies such as ProxySQL, RDS Proxy, Pg Bouncer, etc.

• You have experience delivering major features, system components or deprecating existing functionality in a system through the definition of a technical and execution plan. You write high quality code that is easily understood and used by others.

• You thrive in ambiguity, and are comfortable moving from low level language idioms all the way to the architecture of large systems to understand how they work.

• Your growth and impact trajectory demonstrates that you have mastered gathering and iterating on feedback from your engineering and cross-functional peers.

• You have strong verbal and written communication skills that support effective collaboration with our global engineering team.

• This position requires either equivalent practical experience or a Bachelor’s degree in a related field.

Pay Grade - P

Equity Grade - 7

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).

CAN base pay range per year: $181,000 - 241,000 CAD

This posting is for an existing vacancy.

#LI Remote

This remote role is open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan.

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking “Submit Application,” you acknowledge that you have read Affirm’s Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join us as our next Principal Presales Engineer on Twilio’s Strategic Communications team!

About the job

This position is needed to enable our customers to build the future of communications. The Principal Presales Engineer is a critical part of the sales team focused on our Strategic segment.

Twilio’s Principal Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.

Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.

As a Principal Presales Engineer you will be fully autonomous. You will be capable of driving the technical side of all but the most complex opportunities independently. Furthermore, you will provide leadership and deal support within the Solutions Engineer organization, driving the design and execution of medium to large projects with feedback from other engineers, participating in architectural decisions on the team, and coordinating with other Twilio teams such as product.

Responsibilities

In this role, you’ll:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
• Mentor less experienced Solutions Engineers

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
• Excellent communicator and presenter able to gain audience confidence
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Previous software development experience or working knowledge in one or more of the following areas:
• Experience with sales methodologies
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience

Desired:

• Previous experience in Telecom, SIP, Contact Center, or Security.
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.

Location

This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00- $173,590.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00.
• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until September 30 2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

Reporting to the VP of Innovation, the Principal Product Manager is a senior individual contributor. You will define product strategy, incubates initial product line, and brings to market a GenAI Appeals solution in the Provider Revenue Cycle Management (RCM) category. You will perate with high autonomy, and be the Single Threaded Owner (STO) for development and launch of a new product line within 12 months.

You’ll have opportunity to:

• Define and own Proof of Concept (POC) product strategy and product launch to Beta customers
• Lead go-to-market (GTM) motion for New Product Introduction creating understanding amongst sales, operations, engineering, finance, and implementation
• Hands-on customer engagement including regular onsite travel supporting product development, sales activities, and implementation.
• Product evangelism through tradeshows, webinars, and experience.
• Shape product direction through influence with senior business and technology leaders.
• Partner with Engineering to develop scalable, repeatable, and value-creating products
• You will oversee products end‑to‑end from discovery through scale and optimization.
• You will guide prioritization decisions balancing customer value, growth, and technical risk.
• Lead competitive analysis to inform difference and positioning.
• Define success metrics and use data to guide strategic decisions.
• Align product capabilities to revenue opportunities and customer outcomes.
• Product practices and delivery.

Qualifications

• 1+ years working in 0-1 new product development in a Healthcare technology company
• 3+ years working in product management in the Healthcare technology industry
• 5+ years’ experience working in Provider Revenue Cycle Management either for a health system, outsourced RCM service, or RCM technology company.
• Expertise in healthcare technology, including Revenue Cycle Management and familiarity with leading EMR systems like Epic, Cerner, and Meditech
• Experience with HL7v2 version 2.7, FHIR R4, and ANSI x12 v5010
• Experience influencing senior partners and aligning teams (Product, Engineering, Sales, Marketing, and Support) toward shared outcomes.
• Technical and architectural understanding, ensuring partnership with engineering and technology leadership.
• Produce high-quality product, strategy, and customer-facing documentation.
• Familiarity with modern products and collaboration tools (e.g., JIRA, Confluence, and Microsoft Office).
• Bachelor’s degree in business administration, information technology, computer science, engineering, or a related field
• Willingness to travel up to 40%.

Additional Information

Our uniqueness is that we celebrate yours. Experian’s culture is people-first, inclusive, and purpose-driven. This culture is multi-award-winning, including World’s Best Workplaces™ 2025 (Fortune Global Top 25) and Great Place To Work™ in 26 countries, to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. We list the base pay range for this position above. Within this range, work location and additional factors such as job-related skills, experience, and education determine individual pay. You will be also eligible for a variable pay opportunity and a comprehensive benefits package.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html Recruitment

Fraud Awareness - Experian’s recruitment process is conducted only through authorized channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

#LI-Hybrid

Headquarters: United States
URL: https://hospitable.com/careers

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.

We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk

Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://hsptb.com/twnhll

Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.

What you will be working on

As the Customer Advocate Lead, you will lead and empower our US support team to deliver an exceptional customer experience. 

Your first priority will be to hit consistent response times. We have a pretty solid foundation and our passionate team excels at delivering great experiences with our current processes—maintaining an average CSAT of 87%. We’re looking for someone who can take what’s working and make it even better. 

To accomplish this, you will:

• Manage queue distribution in our chat support system and workload across the US support team to maintain target response times and SLAs. We're aiming for a first response time of <5mins for live chat and a total resolution time of 12h.
• Coach and develop team members through regular 1:1s, performance reviews, and real-time feedback.
• Handle technical troubleshooting and empower the team to resolve issues that require strong product and systems knowledge, as well as managing customer escalations and high-priority issues.
• Review and quality check team's support interactions and documentation.
• Train new team members on tools, processes, and product knowledge.
• Regularly work in the queue to stay connected to customer needs and model best practices for the team. You will typically spend 30-40% of your time in the queue.
• You will report to our Director of Support, and work with our other amazing support leads such as Kelly whose favorite fruit is dragon fruit.

Requirements

For this position, we are looking to recruit someone in any of the US time zones. Candidates in countries outside of such time zones will not be considered.

If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We still want to hear from you. 

• Experience in customer support in the SaaS industry, including experience as a team lead or in a senior role.
• Proven track record of managing chat support queues and improving team metrics (response times, customer satisfaction, resolution rates).
• Strong technical aptitude, with proven ability to investigate complex SaaS product issues, work across systems, and partner closely with engineering.
• Experience coaching and developing team members, with strong interpersonal and feedback skills.
• Strong written and verbal communication skills for both customer and internal interactions.
• Ability to balance competing priorities between team management and hands-on support work.
• Very special kudos if you have experience specifically in the short-term rental or property management industry.

Benefits

The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

• A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output.
• The total budget for this role is within USD$106,912.00 - $132,675.40 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation. This means that the gross salary for US employees could be anywhere between $98,641.60 to $122,412.02 depending on the cost of living in your location.
• We also offer options into the company equity through our $HOST token (RSU's), with a grant value of up to $54,276.30, to share in the long-term upside value of the company.
• Separately, this role is eligible for up to an additional USD$346,104.00 per year in Performance Share Units (PSUs). These PSUs do not vest over time and are granted only upon the achievement of clearly defined business performance targets. The size and payout of this award are directly tied to measurable outcomes and are intended to strongly align compensation with company impact.
• 35 days off per year, encouraged (including self-serve public holidays) and parental leave.
• Complimentary mental health and emotional support with therapists on call through Slack by Spill.
• Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards.

To apply: https://weworkremotely.com/remote-jobs/hospitable-customer-advocate-lead-north-america-remote-1

Highlights:

• Location: Portugal, Remote
• Language: Fluent in English and Russian

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9⁄5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.

The Team

We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate like a focused team — where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset.

About the Role

Engineering orgs rarely stall because nobody can decide. They stall because nobody owns the decision.

You build and run the operating system of our engineering organization: the leadership cadence, the OKR and QBR cycle, the record of decisions and follow-ups, and the executive synthesis that reaches the CTO, the exec team, and — when the topic calls for it — the CEO and board. You work through process and influence rather than line authority; the engineering directors continue to report to the CTO, and architecture and technical strategy stay with the CTO, the directors, and our staff and principal engineers.

This is a senior leadership role, not an executive-assistant one. You are not measured by how much you own — you are measured by how fast ownerless chaos becomes clear ownership, and how cleanly you hand it off. Our engineering leadership and much of the company work in English across European and US hours.

What You’ll Do

• Run the engineering leadership cadence. Own director-level syncs and the leadership rhythm end to end: agenda, documented decisions, follow-through.
• Take over the quarterly OKR and QBR cycle. This sits with the CTO personally today and is the single biggest reason QBR consumes his time. You drive teams to set and update objectives, chase the follow-ups, surface where they slip, and prepare the reviews.
• Keep one live record of leadership decisions and commitments, and chase every one to closure by its agreed date.
• Scan continuously for stalled or ownerless cross-team work — the kind that quietly dies when a delegated project’s loop never closes — and bring it back on track with a named owner.
• Drive special projects to a chartered state, then hand them off — and stop holding them. Recent live examples: rolling out a new product-defined work-distribution model and its org-structure documentation; standing up a cross-departmental data team and driving the Analytics-vs-Engineering ownership question to a decision; running vendor selection, procurement, and the CEO-facing business case for an external security-consulting engagement; coordinating an internal AI-agent platform program across several teams; running technical audits, platform evaluations, and tool pilots. You own the coordination, planning, and tracking — the technical substance and the buy-vs-build verdict stay with the relevant engineers and leaders.
• Turn complex organizational and project inputs into concise, decision-ready material for the CTO, the executive team, and board-level audiences.
• Facilitate delegated decisions to closure — documented, escalated when they stall, communicated to the people they affect — so nothing waits on a calendar slot or gets re-litigated. You drive the process; you do not speak for the CTO or make the call in his place.
• Standardize how engineering leadership plans, tracks, and communicates. Build the rituals, templates, and operating rhythm that keep the org coordinated without being prescriptive at the team level.
• Partner across the organization on cross-cutting initiatives, procurement, pilot contracts, and engineering tool budgeting — see the interfaces below.

At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve.

Cross-Department Interfaces

• Engineering Directors — alignment on execution, OKRs, and resolution of systemic bottlenecks. These are the people whose initiatives you coordinate without managing.
• Product — new work-distribution models, the AI-agent platform, and most cross-cutting initiatives originate or terminate here.
• Data / Analytics — the data-team ownership question and the data/agent platform sit across this boundary.
• Executive Team — data gathering and synthesis for board meetings and executive reporting.
• BizOps — co-stakeholder on security and other operational initiatives.
• Finance, Legal & IT — procurement, contract negotiation for pilots, and engineering tool budgeting.

Role Boundaries (What You Won’t Do)

• Administrative Support. This is a senior leadership role, not a PA or EBA.
• Technical Authority. You do not own architecture or technical strategy, and you are not expected to be the technical authority in the room or to arbitrate engineering trade-offs. Those stay with the CTO, directors, and staff/principal engineers.
• Direct Execution. You do not manage engineering teams or own product delivery timelines. These remain with the engineering directors.
• Final Accountability. You operate within the CTO’s established direction and facilitate decisions; you do not make them in his place. The CTO retains final accountability for technical strategy, allocation, and organizational structure.

Key Performance Indicators

The first 90 days are about setup, not metrics: establish the cadence, map the ownerless initiatives, take over the OKR/QBR loop, and set the baselines. From there, reviewed quarterly:

• % of leadership follow-ups closed by their agreed date.
• Cross-team initiatives with a named DRI and a live checkpoint — versus work that is ownerless or untracked.
• OKR freshness — share of engineering OKRs with a current owner, status, and checkpoint date, with drift reduced quarter over quarter.
• Operational threads removed from the CTO’s plate, quarter over quarter.
• Stalled or lost cross-team projects surfaced and reactivated per quarter.
• Initiatives handed off to a permanent owner — versus retained personally. A rising “retained” count is a warning sign, not a success.
• % of hand-offs that actually landed — with an accepted owner, scope, next checkpoint, and success criteria, so a hand-off is a real transfer rather than a formal toss.

Requirements

• Engineering-operations / TPM leadership. A track record running the operating system of an engineering organization — most likely as a TPM lead, head of engineering operations, or equivalent. You have owned cadence, planning, and cross-team coordination at org scale.
• Cross-functional delivery. Demonstrated ownership of ambiguous, multi-team initiatives that you coordinated, drove, and landed through influence without direct authority.
• Executive synthesis. A track record of turning raw, complex information into brief, decisive, executive-level material.
• Operating discipline. You build durable systems and follow-up loops, not just meetings.
• Works well with engineers. You operate effectively alongside engineers, EMs, and directors and earn their trust through reliability and follow-through. Enough fluency to follow technical discussions and coordinate them — without needing to be the technical authority or make architecture calls.
• Languages: Fluent English (C1+) and Russian for internal and external technical communications.

Nice to Have

• Prior Chief of Staff, Engineering Operations, or TPM-lead experience reporting into engineering leadership.
• Experience driving operational efficiency in engineering orgs of 100+ people, including use of automation and AI tooling to keep teams lean.
• Procurement, vendor-contracting, or budgeting experience.
• Nonprofit-tech or payments-domain familiarity.
• Familiarity with our environment is an advantage: Node.js/NestJS, React, MongoDB, ClickHouse, Kafka, Cloudflare; PCI DSS 4.0.1, SOC 2 Type II, ISO 27001.

You’ll Thrive Here If You

• Find an ownerless problem and can’t leave it alone until it has a name attached to it.
• Would rather build the loop that closes follow-ups than personally chase every one forever.
• Can say “this decision is stuck and here’s who needs to make it” to a director — and stay welcome in the room.
• Hold your position with senior people when you believe you’re right, and change it quickly when you’re not.
• Measure yourself by what you successfully gave away, not by what accumulated on your plate.
• Write clearly and short, especially when the underlying situation is messy.
• Take the operating cadence seriously as a product: versioned, improved, and never left to run on habit.
• Are motivated by what the platform funds — the nonprofits on the other side of every donation.

Compensation

• The compensation range for this role is: €7,700 - €8,800 gross per month.
• Final compensation will be determined based on relevant experience, skills, qualifications, and alignment with the role’s requirements.

Benefits

• Private medical insurance for the employee and their family
• 22 paid vacation days per year
• Up to 14 paid public holidays per year
• 5 company-paid sick leave days
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
• Co-working
• €50 monthly allowance to cover internet and mobile phone expenses
• Remote working

**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.***

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.

Highlights:

• Location: Serbia, Remote
• Language: Fluent in English and Russian

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9⁄5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.

The Team

We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate like a focused team — where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset.

About the Role

Engineering orgs rarely stall because nobody can decide. They stall because nobody owns the decision.

You build and run the operating system of our engineering organization: the leadership cadence, the OKR and QBR cycle, the record of decisions and follow-ups, and the executive synthesis that reaches the CTO, the exec team, and — when the topic calls for it — the CEO and board. You work through process and influence rather than line authority; the engineering directors continue to report to the CTO, and architecture and technical strategy stay with the CTO, the directors, and our staff and principal engineers.

This is a senior leadership role, not an executive-assistant one. You are not measured by how much you own — you are measured by how fast ownerless chaos becomes clear ownership, and how cleanly you hand it off. Our engineering leadership and much of the company work in English across European and US hours.

What You’ll Do

• Run the engineering leadership cadence. Own director-level syncs and the leadership rhythm end to end: agenda, documented decisions, follow-through.
• Take over the quarterly OKR and QBR cycle. This sits with the CTO personally today and is the single biggest reason QBR consumes his time. You drive teams to set and update objectives, chase the follow-ups, surface where they slip, and prepare the reviews.
• Keep one live record of leadership decisions and commitments, and chase every one to closure by its agreed date.
• Scan continuously for stalled or ownerless cross-team work — the kind that quietly dies when a delegated project’s loop never closes — and bring it back on track with a named owner.
• Drive special projects to a chartered state, then hand them off — and stop holding them. Recent live examples: rolling out a new product-defined work-distribution model and its org-structure documentation; standing up a cross-departmental data team and driving the Analytics-vs-Engineering ownership question to a decision; running vendor selection, procurement, and the CEO-facing business case for an external security-consulting engagement; coordinating an internal AI-agent platform program across several teams; running technical audits, platform evaluations, and tool pilots. You own the coordination, planning, and tracking — the technical substance and the buy-vs-build verdict stay with the relevant engineers and leaders.
• Turn complex organizational and project inputs into concise, decision-ready material for the CTO, the executive team, and board-level audiences.
• Facilitate delegated decisions to closure — documented, escalated when they stall, communicated to the people they affect — so nothing waits on a calendar slot or gets re-litigated. You drive the process; you do not speak for the CTO or make the call in his place.
• Standardize how engineering leadership plans, tracks, and communicates. Build the rituals, templates, and operating rhythm that keep the org coordinated without being prescriptive at the team level.
• Partner across the organization on cross-cutting initiatives, procurement, pilot contracts, and engineering tool budgeting — see the interfaces below.

At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve.

Cross-Department Interfaces

• Engineering Directors — alignment on execution, OKRs, and resolution of systemic bottlenecks. These are the people whose initiatives you coordinate without managing.
• Product — new work-distribution models, the AI-agent platform, and most cross-cutting initiatives originate or terminate here.
• Data / Analytics — the data-team ownership question and the data/agent platform sit across this boundary.
• Executive Team — data gathering and synthesis for board meetings and executive reporting.
• BizOps — co-stakeholder on security and other operational initiatives.
• Finance, Legal & IT — procurement, contract negotiation for pilots, and engineering tool budgeting.

Role Boundaries (What You Won’t Do)

• Administrative Support. This is a senior leadership role, not a PA or EBA.
• Technical Authority. You do not own architecture or technical strategy, and you are not expected to be the technical authority in the room or to arbitrate engineering trade-offs. Those stay with the CTO, directors, and staff/principal engineers.
• Direct Execution. You do not manage engineering teams or own product delivery timelines. These remain with the engineering directors.
• Final Accountability. You operate within the CTO’s established direction and facilitate decisions; you do not make them in his place. The CTO retains final accountability for technical strategy, allocation, and organizational structure.

Key Performance Indicators

The first 90 days are about setup, not metrics: establish the cadence, map the ownerless initiatives, take over the OKR/QBR loop, and set the baselines. From there, reviewed quarterly:

• % of leadership follow-ups closed by their agreed date.
• Cross-team initiatives with a named DRI and a live checkpoint — versus work that is ownerless or untracked.
• OKR freshness — share of engineering OKRs with a current owner, status, and checkpoint date, with drift reduced quarter over quarter.
• Operational threads removed from the CTO’s plate, quarter over quarter.
• Stalled or lost cross-team projects surfaced and reactivated per quarter.
• Initiatives handed off to a permanent owner — versus retained personally. A rising “retained” count is a warning sign, not a success.
• % of hand-offs that actually landed — with an accepted owner, scope, next checkpoint, and success criteria, so a hand-off is a real transfer rather than a formal toss.

Requirements

• Engineering-operations / TPM leadership. A track record running the operating system of an engineering organization — most likely as a TPM lead, head of engineering operations, or equivalent. You have owned cadence, planning, and cross-team coordination at org scale.
• Cross-functional delivery. Demonstrated ownership of ambiguous, multi-team initiatives that you coordinated, drove, and landed through influence without direct authority.
• Executive synthesis. A track record of turning raw, complex information into brief, decisive, executive-level material.
• Operating discipline. You build durable systems and follow-up loops, not just meetings.
• Works well with engineers. You operate effectively alongside engineers, EMs, and directors and earn their trust through reliability and follow-through. Enough fluency to follow technical discussions and coordinate them — without needing to be the technical authority or make architecture calls.
• Languages: Fluent English (C1+) and Russian for internal and external technical communications.

Nice to Have

• Prior Chief of Staff, Engineering Operations, or TPM-lead experience reporting into engineering leadership.
• Experience driving operational efficiency in engineering orgs of 100+ people, including use of automation and AI tooling to keep teams lean.
• Procurement, vendor-contracting, or budgeting experience.
• Nonprofit-tech or payments-domain familiarity.
• Familiarity with our environment is an advantage: Node.js/NestJS, React, MongoDB, ClickHouse, Kafka, Cloudflare; PCI DSS 4.0.1, SOC 2 Type II, ISO 27001.

You’ll Thrive Here If You

• Find an ownerless problem and can’t leave it alone until it has a name attached to it.
• Would rather build the loop that closes follow-ups than personally chase every one forever.
• Can say “this decision is stuck and here’s who needs to make it” to a director — and stay welcome in the room.
• Hold your position with senior people when you believe you’re right, and change it quickly when you’re not.
• Measure yourself by what you successfully gave away, not by what accumulated on your plate.
• Write clearly and short, especially when the underlying situation is messy.
• Take the operating cadence seriously as a product: versioned, improved, and never left to run on habit.
• Are motivated by what the platform funds — the nonprofits on the other side of every donation.

Compensation

• The compensation range for this role is: 968,000 - 1,078,000 Serbian dinars gross per month.
• Final compensation will be determined based on relevant experience, skills, qualifications, and alignment with the role’s requirements.

Benefits

• Private medical insurance for the employee and their family
• 20 paid vacation days per year
• 15 paid public holidays per year
• 5 company-paid sick leave days
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
• Co-working
• Remote working

**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.***

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.

Our mission: e liminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We’re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Reporting to the VP of Product Marketing, Enablement & Creative Brand Studio, and partnering closely with revenue leadership, the Director, Downstream Product Marketing owns how Spring Health goes to market across new business, renewals, and upsell opportunities. This leader will also build the AI-native production engine that helps the downstream product marketing team create high-quality, on-brand work at scale. This is a full-time, fully remote position with approximately 15% travel for strategic customer forums, sales kickoffs, and team offsites.

What you’ll do:

• Own the go-to-market motion across the full revenue lifecycle, including new business, renewals, and upsell, and represent Product Marketing in revenue leadership discussions and decisions.
• Partner with revenue leaders to define the stories, proofpoints, and assets that help customer-facing teams win, retain, and grow business.
• Partner with Enablement to determine what the field needs to know and when, then drive the training and readiness timeline so each motion lands on schedule.
• Partner with Growth Marketing to set what Spring Health takes to market and why, including campaign themes, priority topics, and the original research agenda.
• Lead the Product Marketing partnership with Communications and PR for spokesperson-led campaigns, major press moments, and work that improves Spring Health’s visibility in AI-powered search and discovery.
• Refine the downstream team’s AI-native production engine, including agents and workflows that turn approved messaging and source content into winning, on-brand assets at scale.
• Lead, develop, and prioritize the downstream Product Marketing team, creating a clear operating model, high standards, and strong cross-functional accountability.

What success looks like:

• Strong adoption of core go-to-market materials across the revenue organization, contributing to measurable improvement in new-business, renewal, and expansion performance.
• Reduced time to produce marketing assets through AI-enabled workflows, while maintaining high standards for quality, brand consistency, and factual accuracy.
• High-quality finalist and executive-level sales materials that strengthen Spring Health’s position in complex enterprise opportunities and contribute to improved win rates.
• Consistent, on-time delivery of priority go-to-market programs and materials aligned to key revenue milestones.

What you’ll bring:

• 10+ years of experience in product marketing, including significant experience in enterprise B2B or B2B2C environments.
• 4+ years of experience leading and developing high-performing teams.
• A proven track record of owning go-to-market strategy and execution across new business, renewals, and expansion.
• Deep experience partnering with sales, customer success, enablement, growth marketing, communications, and creative teams.
• Exceptional writing, editing, storytelling, and presentation skills, with the judgment to simplify complex ideas for executive and customer audiences.
• Hands-on experience using generative AI and agentic tools to improve marketing workflows, speed, and scale.
• Strong analytical skills and the ability to connect marketing activity to measurable business outcomes.
• A proactive, highly organized approach to leading complex programs with many stakeholders and deadlines.
• The ability to travel approximately 15% of the year.

Nice to have:

• Experience in mental health, healthcare, employee benefits, or another highly regulated industry.
• Experience marketing to complex B2B2C audiences, including employers, consultants, health plans, providers, and consumers.

The target base salary range for this position is $182,800 - $210,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Who We Are:

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.

As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways.

Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

**We support 100% remote, in-office, or hybrid work styles for anyone legally eligible to work in the U.S.

A day in the life:

The Paid Advertising Associate Director demonstrates exceptional management skills and a strong leadership presence. They oversee a team of 3+ direct reports and are well-respected, trusted, and adept at rallying them toward shared and individual goals. They take an active role in coaching their team, including mentoring, role-playing, feedback, and skill development. They handle complex client accounts with high-quality execution, strategic thinking, and timely communication. The Paid Advertising Associate Director positions themself as an industry leader by proactively driving client growth, innovating new channel strategies, and continuously improving the skills of the team they oversee.

Key Responsibilities:

• Responsible for the management of a pod of paid advertising team members

  • Effectively manage bandwidth, sentiment, and utilization of team members within the pod
  • Oversee the development of team members to build skills, address weaknesses via coaching, and facilitate progression in their career goals
  • Lead and facilitate a positive team member experience, acting as a champion for the team and motivating a great team culture within the pod

• Oversee the delivery of a great product for clients in your pod

  • Proactively craft and execute solutions to facilitate an effective working dynamic within a pod, creating synergies among team
  • Ensure no revenue-impacting errors for your pod due to a lack of QA processes
  • Responsible for the development of team member marketing skills and the elevation of strategic capabilities
  • Manage your book of business and monitor the status of accounts’ performance, sentiment, and standing to retain and grow clients
  • Conduct monthly health reviews with each individual within your pod, ensuring the highest product quality is being delivered across their book
  • Paid pod 98% adherence to planned spend/budget accuracy

• Act as Senior Lead or Account Director across a book of clients, executing on client workflows and ensuring on time delivery

  • Lead proactive strategy recommendations across assigned channels, surfacing opportunities and risks ahead of client requests.
  • Maintain client testing roadmaps and project manage next steps, ensuring a consistent, ongoing cadence of experimentation.
  • Escalate performance risks early, distinguishing normal fluctuation from genuine account risk requiring intervention.

• Demonstrate full knowledge of the Power Circuit and the nova ecosystem, adapt to evolving processes, and contribute to operational excellence for yourself and your team. Ensure the team executes on all solutions identified.

• Leverage AI technologies to optimize workflows, insights, and performance; model best practices for team adoption.

• Act as a point of escalation for team members as it pertains to strategy and account performance to coach, diagnose, and facilitate solutions

Role Requirements:

• 5+ years of digital marketing experience. 3+ years in agency setting

• Minimum 4 years of hands-on experience with Search Engine Marketing

  • Performance Max

  • Standard Shopping

  • YouTube Ads

  • Display Advertising

  • Local campaigns

  • Bing Ads

  • Specifically having experience with campaign development and optimization processes such as bid optimization, keyword research, ad copy development on large, enterprise-level accounts

  • Significant campaign management experience in 3 or more of the following additional campaign types:

• Minimum 4 years of hands-on experience with Meta ads direct response campaigns

  • Additional platforms a plus (TikTok Ads, LinkedIn Ads, Pinterest Ads, etc.)

• Lead Gen and B2B experience

• 3+ years of management experience

• Proficiency in Google/Microsoft Office Suite(s)

• Proficiency in Google Analytics

• Expert knowledge of funnel marketing and paid advertising’s place in the marketing funnel

• Strong ability to formulate meaningful insights from marketing data, going beyond the stat and telling the story

• Other skills required:

  • Strong written and verbal communication skills
  • Strong organizational and project management skills
  • Self-motivated individual with a strong desire to succeed
  • Excellent interpersonal skills
  • Confident with client-facing presentations and communication
  • Strong work ethic and ability to learn quickly and independently
  • Interested in a long-lasting relationship with a growing company

Key Performance Indicators (KPIs)

• Client Book Revenue per Employee: $25K
• Client Retention (bi-annual): 90%
• Team Retention (of DRs if applicable): 95%

Most Important Things (MITs)

• Management of pod (3+ team members)
• Ensure delivery of a great product to clients
• Key leader on designated accounts

Benefits & Perks:

• Base salary + commission opportunities
• Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium
• 401(k) plan - 4% employer contribution matching
• Unlimited Time Off available on day one
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
• Fully flex work environment: full-remote, in-office, or hybrid
• A one time $100 USD Work From Home (WFH) stipend automatically added to your first paycheck
• Employee Assistance Program (EAP)
• 12 observed United States national holidays + 2 mental health recharge days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.

Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/ . If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at recruiting@powerdigital.com before taking any further action in relation to the correspondence.

Remote · Full Time · Individual Contributor · +7 Years of Experience

Site Reliability Engineer

Who We Are

Yuno is the AI-native operating system of global commerce, powering the financial infrastructure of enterprise merchants, banks, and wallets. Through a single API, Yuno connects them to pay-ins, payouts, fraud prevention, KYC/KYB, and stablecoins globally, so they can operate everywhere. Agnostic by design and connected to 1,000+ payment methods and 460+ integrations in 190+ countries, Yuno optimizes acceptance rates, reduces costs, and strengthens security through specialized AI agents that learn from every transaction. Global brands including McDonald’s, NetEase Games, GoFundMe, and Rappi run their payments on Yuno.

About The Role

Yuno is looking for a Staff Site Reliability Engineer to set the technical direction for reliability across our infrastructure — starting with the platform that provisions, deploys, and manages AI agents at scale on AWS, the system powering payments across 190+ countries. The platform is in production and growing, and we need the most senior reliability voice in the room to evolve the architecture and make sure it stays reliable, observable, and ready to scale.

This is not a “maintain what exists” role, and it’s not a single-system role. You’ll own the reliability strategy — driving architectural decisions, designing event-driven communication, defining how we measure and defend reliability, and setting the standards other engineering teams build on.

How AI Shows Up in This Role

• The platform you own is Yuno’s AI agent infrastructure — provisioning and deploying AI agents at scale, plus the agents that route payments and prevent fraud. Keeping the AI-native layer reliable is the core of the role

• AI is our default execution layer: you’re encouraged to use AI-assisted tooling across automation, runbooks, incident analysis, and root-cause investigations, and to help define how the wider engineering org adopts it. We care how you use it, not whether you do

Your Contribution Will Be

• Reliability strategy and standards — define the SLO culture, error-budget policy, and incident practices that scale across engineering teams, turning reliability from firefighting into a measurable, org-wide discipline

• Platform architecture and evolution — drive architectural decisions as the platform matures; the deciding voice on choosing technologies, designing systems, and when to evolve the infrastructure

• Messaging and event-driven architecture — design and own the messaging layer for inter-service communication, replacing synchronous patterns with durable, reliable async messaging

• Infrastructure and deployment — own the cloud infrastructure, automate provisioning with IaC, and ensure the platform scales reliably as transaction volume grows

• Observability — build the monitoring, tracing, and alerting that keeps the platform healthy; when something breaks at 3am, your dashboards and alerts should explain why before anyone has to dig

• Incident leadership and mentorship — act as the senior escalation point for the hardest production problems, run blameless postmortems and root-cause analyses that turn into permanent fixes, and raise the reliability bar by mentoring senior and mid-level engineers

• Chaos engineering mindset— continuous fault injection and resilience experiments that surface weaknesses before they turn into incidents, plus identifying and proposing resilience patterns to prevent those failures from reaching production.

What Success Looks Like

Within your first 6–12 months, you’ve set the reliability strategy for the platform, driven at least one major architectural evolution (event-driven messaging, streaming reliability, or observability), and engineering teams have adopted the SLO and error-budget framework you defined. You’re the person Yuno trusts with the hardest reliability calls.

Skills You Need

Minimum Qualifications

• Event-driven architecture and messaging systems — you’ve designed and owned systems around message queues (Kafka, NATS, RabbitMQ) and understand at-least-once delivery, consumer groups, dead letters, and backpressure; you’ve migrated a system from synchronous to async

• Deep AWS — EC2, VPC, IAM, S3, and RDS — with strong networking fundamentals, since inter-service communication runs over the internal VPC

• Infrastructure as Code — Terraform or Pulumi, reviewed in PRs rather than clicked in consoles

• Kubernetes and Docker in production — container lifecycle, resource limits, health checks, and orchestration at scale

• Observability and SLOs — Datadog fluency or equivalent (dashboards, monitors, APM, distributed tracing), and a track record defining and operating SLOs, SLIs, and error budgets across services

• Chaos engineering and resilience testing — hands-on experience with fault injection, game days, or chaos experiments (Gremlin, Chaos Mesh, AWS FIS, or similar) to harden production systems

• Distributed systems debugging — you’ve diagnosed async flows and cascading failures in production and can explain what broke and how you fixed it; comfortable coding for automation and tooling (Go, Python, or similar)

• Databases — solid SQL (PostgreSQL) and NoSQL (MongoDB, Redis): when to use each, indexing, replication, and performance tuning

• Proven technical leadership — you’ve set reliability standards, influenced architecture across teams, and mentored engineers, not just owned your own scope

• English — advanced proficiency, written and spoken

Preferred Qualifications

• AI / MLOps infrastructure — running AI workloads in production (model serving, LLM inference, GPU/resource management, and agent evaluation/observability tools like LangFuse, LangSmith, Braintrust, or MLflow)

• Multi-tenant container platforms — running customer or user workloads in containers (Replit, Railway, Fly.io, or internal PaaS)

• Data pipelines and orchestration — Airflow, Prefect, or similar; data warehouses like Databricks, Snowflake, or BigQuery a plus

• Incident management and on-call tooling — PagerDuty, Opsgenie, or incident.io

• Experience in the payments industry

Nice to Have

• ECS experience

• s6-overlay for container process supervision

• Experience with AI agent framework ecosystems

• Spanish proficiency

What We Offer at Yuno

• Competitive Compensation

• Remote Work — you can work from everywhere

• Home Office Bonus — a one-time allowance to set up your ideal home office

• Work Equipment

• Stock Options

• Health Plan wherever you are

• Flexible Days Off

• Language, Professional, and Personal Growth courses

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed or wish to exercise your data protection rights, please contact us at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed or wish to exercise your data protection rights, please contact us at [email protected].

Job Overview

We are looking for a hands-on analytics leader to join our Product team as Manager, Data Analytics. Reporting to the VP of Product Management, this person will lead our Data Analytics function — setting the direction and strategy for the team while personally driving the majority of our most important analysis work. This is a true player-coach role: we expect roughly 80% of your time to be spent on hands-on analytical work, with the remaining 20% on team management, strategic alignment, and presenting to senior leadership. You’ll partner closely with our Data Engineering team, who own and maintain our data pipeline, and with Product, Growth, and Marketing stakeholders across the company. We are a remote-first company and foster an environment based on kindness, humility, transparency, and helpfulness.

What you’ll do

• Personally deliver data-driven insights, recommendations, and deep-dive analyses that shape product, growth, and business decisions — from framing the question through presenting the answer.
• Design and analyze experiments and A/B tests, bringing statistical rigor to how we evaluate product and growth initiatives.
• Develop, maintain, and improve the dashboards and reports the company relies on to measure and manage KPIs — including acquisition, engagement, retention, and monetization metrics.
• Own the definitions and governance of our core business metrics, ensuring a trusted, single source of truth across the company.
• Set the overall direction, strategy, and roadmap for the Data Analytics team, ruthlessly prioritizing requests from Product, Growth, Marketing, and Engineering.
• Manage, mentor, and develop the data analysts on the team, raising the bar on analytical quality and craft.
• Partner closely with Data Engineering on data models, pipeline improvements, instrumentation, and data quality — advocating for the datasets and tooling the analytics team needs.
• Embrace and champion AI tools throughout the analytics workflow — using them daily to accelerate query development, analysis, and reporting, and helping the team and company adopt them effectively.
• Enable self-serve analytics so stakeholders can answer routine questions themselves, freeing the team for higher-leverage work.
• Communicate findings clearly and persuasively to senior leadership and executives, and support our company-wide OKR process with sound measurement.

What you bring to the table

• You have 7–10 years of experience in Analytics and Data Science, including experience leading or mentoring analysts — and you still love doing the work yourself.
• You have expert-level SQL skills and experience pulling insights from large, complex datasets — preferably using Google BigQuery.
• You’re proficient with modern BI and visualization tools (Looker preferred, or Tableau/Power BI or similar).
• You have working knowledge of Python or R for statistical analysis, and a solid grounding in experimentation methodology and statistics.
• You have readily embraced the latest AI tools (LLMs, AI coding assistants, agentic workflows) as a core part of how you work, and you’re curious about how they keep changing the craft.
• You’re technically competent and deeply curious — no detail is too small, no dataset too messy, and no question goes unexamined.
• You have experience partnering with data engineering teams on data modeling, pipelines, and data quality, and you know how to be a great customer of a data platform.
• You have excellent interpersonal, communication, and presentation skills, and are comfortable presenting insights and recommendations to executives.
• You’re highly organized with strong prioritization skills, able to juggle multiple — and at times conflicting — priorities and stakeholder needs.
• You’re opinionated about the metrics that matter for a consumer streaming and subscription business — experience in streaming, entertainment, or consumer subscription products is a plus.
• You are kind, humble, helpful and enjoy getting stuff done.
• You are intrinsically motivated, able to manage your time, and enjoy working with a distributed team across the globe.
• You believe in asking for help and helping others when they ask, never throwing a problem over the wall.
• You are hungry to have an impact, continuously working to improve our product, process and push the team to be its best.

Who we are

Plex is a global streaming media platform that gives millions of customers around the world the freedom to enjoy all the content they love in one simple, beautiful app. Our vision is to empower real human connections by bringing people and entertainment together. So, we’re on a mission to create a global community for streaming content that people can depend on to easily discover, experience, and share all of the entertainment that matters to them.

What sets us apart

• We are the largest independent streaming platform built by a global team of employees who are fanatically passionate about delivering the highest quality, most unified, and user-friendliest entertainment experience possible.
• We have always been a distributed organization, with people making great things happen in over 20 different countries and 11 time zones.
• We host epic in-person off-sites to bring team members together a few times a year.
• We are passionate about our mission and we work hard, while still providing flexibility around a schedule that works for you.
• We love what we’re building and our user community is an integral part of our development process. We actively engage with customers to understand what is working, what they want more of, and how we can be better.
• We are committed to improving the communities where we live and work with charitable contributions, partnerships, and service.

Remote Work / Onsite Interview

• Plex hires new team members in countries around the world.
• As such, Plex does not sponsor employment visas.
• All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our hiring team can help answer any questions about location after starting the recruiting process.
• Also, please note, though we largely work asynchronously, as it relates to meetings, those generally occur between UTC 1600 to UTC 1900
• All final interviews will be in-person and onsite

The Plex Values

• Be kind, humble, and helpful.
• Approach problems with curiosity, creativity, and flexibility.
• Put yourself on the customer’s couch.
• Be a good steward. Like a boss!
• Build relationships to ensure healthy debate.
• Foster a global and diverse team spirit.
• Show gratitude and give back.
• Seek balance for yourself and Plex.

Compensation

Our compensation reflects the cost of labor across several US and Global geographic markets. The base pay for this position ranges from $100,000 / year in our lowest geographic market up to $170,000 / year in our highest geographic market. Pay is based on a number of factors including market location, seniority, local currency and may vary depending on job-related knowledge, skills, and experience.

Benefits

• Monthly Balance Wellness Stipend
• Productivity Stipend
• Flexible paid time off
• Paid parental leave
• Hardware stipend
• Flextime, work from anywhere
• Comprehensive health insurance
• Stock options
• 401k (US employees)
• Plex for the Planet community service opportunities

AI Interview Guidelines at Plex

We want and will encourage you to use AI for your role here at Plex should you join us! That said, AI use will not be accepted during the interview process. If we believe you are using AI during the interview process in the following ways, we will not move forward with you for the role.

• Application Materials - Using AI to assist in building your resume or cover letter is acceptable. However, we expect the application materials you submit to represent your qualifications and skills accurately. If we determine that these may have been misrepresented, we will not move forward.
• Virtual Interviews - Our interviews are designed to test your ability to demonstrate skills needed for the role you’re interviewing for. We seek to understand your interpersonal and collaborative abilities, and how that would translate into the job. We ask that you engage in our interviews without reading from or referencing AI-produced answers. If we detect that you are doing so without permission or advance disclosure, we will not move forward.

Diversity, Equity, and Inclusion at Plex

At Plex, our vision is to empower real human connection by bringing people and entertainment together. This vision is at the heart of our diversity, equity and inclusion work.

As a fully remote, global company, we take pride in our ability and dedication to building a workforce that represents our global audience. Our virtual work environment is intentionally designed to draw from all backgrounds, creating a sense of belonging and ownership for every employee.

As we create a global community of streaming media, we know we need a team that represents the diversity of our users and a company culture that welcomes people to be their authentic selves, and we’re all in!

Our DEI efforts are focused on the following:

• Building a diverse and global company
• Creating an inclusive culture

Our DEI Foundations:

• Participation, Education and Awareness, Data and Understanding

Does this sound interesting? We’re looking for a Manager, Data Analytics who is ready to join us to have a material impact in Plex’s growth and success!

Plex is an Equal Employment Opportunity employer and is committed to building an inclusive and diverse workforce. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other classification protected by applicable discrimination laws. Should you require an accommodation during our interviewing and hiring process, please let your recruiter know.

Principal AI Engineer

BuzzBoard  ·  Remote (WFH)  ·  Engineering / AI

The role

BuzzBoard builds AI products for the B2SMB market — helping agencies, media companies, and sellers understand small businesses and market to them at a level of personalization that wasn’t previously economical. Our platform is built on frontier models end to end. Not AI features bolted onto a legacy product — the products are agent systems.

Our products span multi-agent marketing content generation, real-time AI voice intake, and pre- and post-sales intelligence for SMBs — Zylo, IRIS, Ignite, and Ember. They share a common internal pipeline for orchestration, retrieval, tool use, evaluation, and deployment.

This role owns the architecture underneath that pipeline. Not one feature — the shared layer every product depends on: how retrieval is built and measured, how agents reason and hold state and fail safely, which models run where and what happens when one degrades, how output quality is evaluated before it ships, and where the line sits between what a model decides and what deterministic code decides. You’ll set that architecture, build the reusable patterns products inherit, guide the engineers implementing them, and own whether it holds up in production at volume.

It’s a senior individual-contributor role. Two boundaries, stated plainly:

• Not a research role. The deliverable is a shipped, reliable capability, not a paper or a demo.
• Not a DevOps role. You need to be fluent in deployment and able to get a service into production, but full-time platform ownership sits elsewhere. Your center of gravity is AI system design.

If your GenAI experience is mostly notebooks and proofs of concept that never carried real traffic, this is not the role.

What you’ll own

AI system architecture. Design the systems behind content generation, business intelligence, recommendations, and agentic workflows — including where the boundary sits between what a model decides and what deterministic code decides. Create reusable patterns, prompts, evaluation flows, and orchestration layers that hold up across products rather than being rebuilt per feature.

Agentic workflows. Lead the design of agents that reason, call tools and APIs, manage state, checkpoint, and hand tasks off cleanly. Build the guardrails that keep them grounded and predictable — the hard part is not making an agent act, it’s making it fail safely and legibly when it’s wrong.

Retrieval and model strategy. Design RAG pipelines end to end: chunking, embeddings, metadata, reranking, and retrieval evaluation that actually measures whether the right context arrived. Own model selection across ecosystems on the axes that matter — cost, latency, accuracy, reliability — and define the fallback and model-switching behavior for when a provider degrades.

Evaluation and quality. Stand up the evaluation frameworks that decide whether an AI output ships: output quality, edit ratio, hallucination rate, schema adherence, latency, failure rate, inference cost. Build regression testing so a prompt or model change can’t silently break production. Turn “the output feels off” into a measured threshold.

Production readiness. Partner with engineering and platform teams so systems are deployable, observable, and maintainable. Package services (Python, FastAPI/Flask, Docker) when it’s the fastest path, and diagnose the production failure modes specific to AI — rate limits, cost spikes, model failures, degraded output — rather than escalating them blind.

Technical leadership. Mentor GenAI engineers, review designs and prompts and workflows and evals, and translate product requirements into architecture with measurable acceptance criteria. Communicate the tradeoffs to engineers and to leadership in language each can act on.

What we’re looking for

Required

• 5+ years in engineering, AI, ML, or data-product work; 3+ years hands-on with GenAI / LLM systems
• Production GenAI experience — non-negotiable. You have built or scaled systems that carried real traffic, and you can walk through one in detail: what broke, what it cost, what you changed.
• Deep working knowledge of LLMs and SLMs: prompt engineering, structured outputs, tool and function calling
• Hands-on with at least two major LLM ecosystems, and able to reason about the tradeoffs between them rather than defaulting to the one you know
• RAG built for real: vector stores (Chroma, Pinecone, Weaviate, FAISS, or equivalent), embeddings, semantic search, and retrieval quality you’ve actually measured
• Hands-on with at least one agentic framework (LangGraph, CrewAI, AutoGen, Semantic Kernel, or equivalent) and the underlying concepts — memory, state, tool integration, failure handling — well enough to move across frameworks
• Strong Python; comfortable with REST APIs, Docker, a cloud platform, and basic CI/CD
• Demonstrated evaluation work: regression testing, hallucination checks, schema validation, output scoring — you can define metrics for quality, reliability, cost, and business impact
• Track record guiding a small team or owning AI architecture end to end
• Comfort creating structure in a fast-moving environment with shifting requirements

Preferred

• Fine-tuning or supervised training workflows
• SLM and open-source model deployment; model serving with vLLM, Ollama, or TensorRT-LLM
• Multimodal work across text, image, audio, or video
• Kubernetes or serverless deployment
• Evaluation/observability tooling — LangSmith, MLflow, Weights & Biases, or equivalent
• Marketing technology, SMB intelligence, or content-automation domain experience
• Responsible AI, privacy, security, and compliance practice
• Experience scaling AI systems that generate high volumes of content, recommendations, or insights

What we care most about

• You’ve built or scaled real GenAI systems, not just demos
• You design AI workflows that are reliable, testable, and cost-aware from the start
• You make practical model, prompt, retrieval, and architecture calls and can defend them
• You know how to balance model intelligence against deterministic logic and engineering guardrails
• You stay hands-on while guiding engineers — neither purely a manager nor purely an IC
• You think past “which model” to the whole system around the model

What this role is not

• Not a research or publications role
• Not full-time DevOps or platform ownership
• Not a role for someone whose GenAI track record is demos that never took production traffic

What we offer

• Fully remote
• A production GenAI foundation already carrying real volume — you scale it, you don’t start from zero
• Genuine architectural ownership over the agentic systems that come next
• A small, high-context team that moves quickly and argues about the work
• Real impact on small businesses

Apply if you’ve shipped GenAI systems that carried real traffic and you want to own the architecture of what comes next.

Job Overview

We are looking for a hands-on analytics leader to join our Product team as Manager, Data Analytics. Reporting to the VP of Product Management, this person will lead our Data Analytics function — setting the direction and strategy for the team while personally driving the majority of our most important analysis work. This is a true player-coach role: we expect roughly 80% of your time to be spent on hands-on analytical work, with the remaining 20% on team management, strategic alignment, and presenting to senior leadership. You’ll partner closely with our Data Engineering team, who own and maintain our data pipeline, and with Product, Growth, and Marketing stakeholders across the company. We are a remote-first company and foster an environment based on kindness, humility, transparency, and helpfulness.

What you’ll do

• Personally deliver data-driven insights, recommendations, and deep-dive analyses that shape product, growth, and business decisions — from framing the question through presenting the answer.
• Design and analyze experiments and A/B tests, bringing statistical rigor to how we evaluate product and growth initiatives.
• Develop, maintain, and improve the dashboards and reports the company relies on to measure and manage KPIs — including acquisition, engagement, retention, and monetization metrics.
• Own the definitions and governance of our core business metrics, ensuring a trusted, single source of truth across the company.
• Set the overall direction, strategy, and roadmap for the Data Analytics team, ruthlessly prioritizing requests from Product, Growth, Marketing, and Engineering.
• Manage, mentor, and develop the data analysts on the team, raising the bar on analytical quality and craft.
• Partner closely with Data Engineering on data models, pipeline improvements, instrumentation, and data quality — advocating for the datasets and tooling the analytics team needs.
• Embrace and champion AI tools throughout the analytics workflow — using them daily to accelerate query development, analysis, and reporting, and helping the team and company adopt them effectively.
• Enable self-serve analytics so stakeholders can answer routine questions themselves, freeing the team for higher-leverage work.
• Communicate findings clearly and persuasively to senior leadership and executives, and support our company-wide OKR process with sound measurement.

What you bring to the table

• You have 7–10 years of experience in Analytics and Data Science, including experience leading or mentoring analysts — and you still love doing the work yourself.
• You have expert-level SQL skills and experience pulling insights from large, complex datasets — preferably using Google BigQuery.
• You’re proficient with modern BI and visualization tools (Looker preferred, or Tableau/Power BI or similar).
• You have working knowledge of Python or R for statistical analysis, and a solid grounding in experimentation methodology and statistics.
• You have readily embraced the latest AI tools (LLMs, AI coding assistants, agentic workflows) as a core part of how you work, and you’re curious about how they keep changing the craft.
• You’re technically competent and deeply curious — no detail is too small, no dataset too messy, and no question goes unexamined.
• You have experience partnering with data engineering teams on data modeling, pipelines, and data quality, and you know how to be a great customer of a data platform.
• You have excellent interpersonal, communication, and presentation skills, and are comfortable presenting insights and recommendations to executives.
• You’re highly organized with strong prioritization skills, able to juggle multiple — and at times conflicting — priorities and stakeholder needs.
• You’re opinionated about the metrics that matter for a consumer streaming and subscription business — experience in streaming, entertainment, or consumer subscription products is a plus.
• You are kind, humble, helpful and enjoy getting stuff done.
• You are intrinsically motivated, able to manage your time, and enjoy working with a distributed team across the globe.
• You believe in asking for help and helping others when they ask, never throwing a problem over the wall.
• You are hungry to have an impact, continuously working to improve our product, process and push the team to be its best.

Who we are

Plex is a global streaming media platform that gives millions of customers around the world the freedom to enjoy all the content they love in one simple, beautiful app. Our vision is to empower real human connections by bringing people and entertainment together. So, we’re on a mission to create a global community for streaming content that people can depend on to easily discover, experience, and share all of the entertainment that matters to them.

What sets us apart

• We are the largest independent streaming platform built by a global team of employees who are fanatically passionate about delivering the highest quality, most unified, and user-friendliest entertainment experience possible.
• We have always been a distributed organization, with people making great things happen in over 20 different countries and 11 time zones.
• We host epic in-person off-sites to bring team members together a few times a year.
• We are passionate about our mission and we work hard, while still providing flexibility around a schedule that works for you.
• We love what we’re building and our user community is an integral part of our development process. We actively engage with customers to understand what is working, what they want more of, and how we can be better.
• We are committed to improving the communities where we live and work with charitable contributions, partnerships, and service.

Remote Work / Onsite Interview

• Plex hires new team members in countries around the world.
• As such, Plex does not sponsor employment visas.
• All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our hiring team can help answer any questions about location after starting the recruiting process.
• Also, please note, though we largely work asynchronously, as it relates to meetings, those generally occur between UTC 1600 to UTC 1900
• All final interviews will be in-person and onsite

The Plex Values

• Be kind, humble, and helpful.
• Approach problems with curiosity, creativity, and flexibility.
• Put yourself on the customer’s couch.
• Be a good steward. Like a boss!
• Build relationships to ensure healthy debate.
• Foster a global and diverse team spirit.
• Show gratitude and give back.
• Seek balance for yourself and Plex.

Compensation

Our compensation reflects the cost of labor across several US and Global geographic markets. The base pay for this position ranges from $100,000 / year in our lowest geographic market up to $170,000 / year in our highest geographic market. Pay is based on a number of factors including market location, seniority, local currency and may vary depending on job-related knowledge, skills, and experience.

Benefits

• Monthly Balance Wellness Stipend
• Productivity Stipend
• Flexible paid time off
• Paid parental leave
• Hardware stipend
• Flextime, work from anywhere
• Comprehensive health insurance
• Stock options
• 401k (US employees)
• Plex for the Planet community service opportunities

AI Interview Guidelines at Plex

We want and will encourage you to use AI for your role here at Plex should you join us! That said, AI use will not be accepted during the interview process. If we believe you are using AI during the interview process in the following ways, we will not move forward with you for the role.

• Application Materials - Using AI to assist in building your resume or cover letter is acceptable. However, we expect the application materials you submit to represent your qualifications and skills accurately. If we determine that these may have been misrepresented, we will not move forward.
• Virtual Interviews - Our interviews are designed to test your ability to demonstrate skills needed for the role you’re interviewing for. We seek to understand your interpersonal and collaborative abilities, and how that would translate into the job. We ask that you engage in our interviews without reading from or referencing AI-produced answers. If we detect that you are doing so without permission or advance disclosure, we will not move forward.

Diversity, Equity, and Inclusion at Plex

At Plex, our vision is to empower real human connection by bringing people and entertainment together. This vision is at the heart of our diversity, equity and inclusion work.

As a fully remote, global company, we take pride in our ability and dedication to building a workforce that represents our global audience. Our virtual work environment is intentionally designed to draw from all backgrounds, creating a sense of belonging and ownership for every employee.

As we create a global community of streaming media, we know we need a team that represents the diversity of our users and a company culture that welcomes people to be their authentic selves, and we’re all in!

Our DEI efforts are focused on the following:

• Building a diverse and global company
• Creating an inclusive culture

Our DEI Foundations:

• Participation, Education and Awareness, Data and Understanding

Does this sound interesting? We’re looking for a Manager, Data Analytics who is ready to join us to have a material impact in Plex’s growth and success!

Plex is an Equal Employment Opportunity employer and is committed to building an inclusive and diverse workforce. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other classification protected by applicable discrimination laws. Should you require an accommodation during our interviewing and hiring process, please let your recruiter know.

Kyverna Therapeutics is a patient-centered, clinical-stage biopharmaceutical company developing cell therapies for patients suffering from autoimmune diseases. Guided by our core values, Stay True to Why, Collaborate to Accelerate, Lead with Clarity, Boldly Innovative, and Own the Outcome, we are committed to transforming the future of treatment for autoimmune disease. Join us at the forefront of cell therapy innovation and help redefine what’s possible.

Position Overview

Kyverna is seeking a Director of Training, Global Medical Affairs, responsible for designing and leading a comprehensive, phase-appropriate training strategy to support highly specialized Medical and Commercial field teams responsible for commercializing miv-cel and other pipeline assets. The Director will build a training infrastructure that ensures Medical and Commercial teams are scientifically rigorous, operationally fluent, and compliant in highly regulated, chain-of-identity–dependent treatment models. The successful candidate will establish scalable onboarding, certification, and continuous capability development programs that integrate clinical science, CMC fundamentals, and post-marketing surveillance obligations unique to advanced therapies.

Department: Medical Affairs

Reports to: Sr. Scientific Director, Medical Affairs

Location: Remote

Travel: Approximately 15%

Responsibilities

• Develop and execute a global training strategy tailored to cell therapy programs across clinical and commercial stages.
• Build role-specific onboarding, certification, and continuous learning pathways for Medical and Commercial teams and other teams as appropriate.
• Independently design and develop training content while overseeing and leveraging support from external vendors.
• Deliver comprehensive training—including disease state education, unmet medical needs, CAR T product design and manufacturing, clinical data, safety monitoring and management, and competitive landscape.
• Plan and lead virtual and onsite onboarding and refresher programs for Medical and Commercial field teams and other teams within the organization as appropriate
• Partner cross-functionally with Medical Affairs, Clinical Development, CMC, Regulatory, Quality, Commercial, and Patient Services to align training with launch readiness and lifecycle strategy.
• Ensure all training materials and certification processes meet FDA, EMA, and global compliance standards.
• Develop and implement learning systems and training analytics, establishing KPIs to measure competency, certification, and launch preparedness.
• Partner with HR on establishing company-wide onboarding programs for new employee orientation on Kyverna’s products and programs

Qualifications

• Advanced degree required (APN, PharmD, PhD, MD, or equivalent).
• 10+ years in biotechnology or pharmaceutical industry.
• Minimum 5 years in Medical Affairs leadership or Medical Training roles.
• Direct experience in cell therapy and/or gene therapy strongly preferred.
• Neuroscience, neurology, and/or immunology experience strongly preferred.
• Experience supporting launch of advanced therapies strongly preferred.
• Strong knowledge of regulatory and compliance frameworks in advanced modalities.
• Demonstrated ability to build infrastructure in clinical-stage or scaling biotech environments.
• Excellent communication skills, cross-functional partnership, and the ability to manage complexity in fast-paced, resource-conscious environments.

The national salary range for this position is from $210,000 to $245,000 USD annually. This salary range is an estimate of what we reasonably expect to pay for this posted position, and the actual salary may vary based on various factors, including without limitation individual education, experience, tenure, skills and abilities, as well as internal equity and alignment with market data.  This position is also eligible for bonus, benefits, and participation in Company’s stock plan.

About Carrot:

Carrot is the leading global fertility and family care platform, built on intelligent care orchestration: the right clinical guidance, at the right moment, in the context of each member’s life. More than a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members across 195 countries – from pre-pregnancy through menopause and major life moments in between. Carrot’s comprehensive clinical program delivers industry-leading cost savings for plan sponsors and award-winning experiences and improved outcomes for millions of people worldwide.

Carrot is widely regarded as a defining force in healthcare innovation as a recipient of several top-tier awards, including Fast Company’s ‘Most Innovative Companies’ and CNBC’s ‘100 Barrier Breaking Startups’. The company is regularly cited by leading global outlets — including The Economist, Bloomberg, The Wall Street Journal, NPR, ABC News, and Harvard Business Review — as a leading voice on digital health, the future of work, and family health. Learn more at get-carrot.com.

The Opportunity 🚀

Carrot is seeking a Director, Talent to design, scale, and execute high-impact, business-aligned talent programs across the employee lifecycle. Reporting directly to the SVP, People, you will serve as a key operational and strategic leader—owning Performance Architecture, Talent Planning & Succession, Strategic Program Management, Talent Team & Manager Enablement, and Talent Bench Building.

As a multi-disciplinary strategic people leader who seamlessly bridges executive vision with flawless execution, you bring deep expertise spanning at least two of three core domains: Talent Acquisition, HR Business Partnering (HRBP), and Talent Management.

In this role, you will elevate organizational performance, build critical talent benches, create playbooks, leverage cutting-edge AI tools to optimize talent workflows, and ensure our talent programs directly accelerate Carrot’s business growth in a distributed environment.

Key Responsibilities

Strategic Program Management & Enablement

• Team Enablement: In close partnership with People Leadership, lead key enablement programs for Talent Teams and People Managers to ensure seamless execution of all core talent practices.
• Change Management: Craft clear, high-impact rollouts and change-management toolkits to drive program adoption across the company.
• Targeted Leadership Programs: Oversee high-touch manager connection touchpoints, including the Manager Accelerator (Foundations, Core, Strategic tracks) and Monthly Manager Forums, focusing on practical capability building and alignment.
• AI & Tech Innovation: Identify and integrate AI-driven solutions across talent programs to drive operational efficiency and modernization.

High-Caliber Talent Programs & Performance Architecture

• Succession Planning & Talent Bench: Build and execute frameworks for critical role succession, high-potential (HiPo) identification, and internal mobility. Support the strategy to build an always-on talent bench by leveraging executive and employee networks, ensuring Carrot can hire top performers instantly as business needs arise.
• Calibrations & Performance Management: Design, scale, and facilitate end-to-end AI enabled performance review cycles, goal-setting frameworks (e.g., OKRs/KPIs), and executive talent calibration processes to ensure consistency, rigor, and meritocracy.
• Talent Data & Planning: Translating talent data and retention trends into targeted, executive-level action plans.

Network & Strategic TA Collaboration

• Talent Bar & Pipeline Strategy: Partner strategically with People Leadership & Talent Acquisition to share talent market intelligence, align on future workforce needs, and maintain executive and critical talent pipelines without managing day-to-day recruiting operations.
• Network-Leveraged Sourcing: Enable business leaders to tap into their professional networks effectively to continuously feed Carrot’s talent bench with top-tier talent.

Experience

• Experience: 8-10+ years of progressive HR/Talent leadership experience, with an emphasis on talent program management. Domain experience spanning at least 2 of 3 core pillars: Talent Acquisition, HR Business Partnering (HRBP), and Talent Management.
• Program & Operational Excellence: Exceptional program management and communications skills with a track record of driving complex, company-wide talent initiatives from strategy through rollout.
• Data-Driven & Strategic: Skilled in analyzing performance ratings, turnover, and engagement metrics to deliver actionable recommendations to C-suite and VP leaders.
• AI Literacy & Adoption: Familiarity with leveraging AI tools, automation, or talent tech platforms to streamline HR operations, analyze data, and enhance program effectiveness.

Compensation:

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $160000.00 - $200,000.00 Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com

A Note on AI

At Carrot, we believe AI can help us work smarter, move faster, and create more meaningful experiences for our members, customers, and each other. While not every role requires deep technical AI expertise, we value people who are curious, eager to learn, and excited to thoughtfully incorporate AI into their day-to-day work.

For some roles, AI fluency is a core requirement—and we’ll call that out clearly in the qualifications. For everyone else, we’re looking for people who embrace new ways of working, use AI responsibly to improve quality and efficiency, and continue to learn as the technology evolves.

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Fast Company’s Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.