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Operator Airtable: Senior Solutions Architect- West Coast

Senior architect designs enterprise no-code solutions and agentic workflows, translating business processes into architectures where humans and AI agents operate together.

Senior Remote Posted about 6 hours ago We Work Remotely — Programming

What this role involves

Headquarters: Remote-US

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

Work is being redesigned, and Airtable is built for that moment: the same platform humans run their most critical workflows on is where agents now operate alongside them. Professional Services is where that redesign happens. The Senior Solutions Architect leads it. You hear a customer describe their problem and see the organizational design question underneath it. You bring a point of view early, design solutions that hold through delivery, and stay accountable for outcomes, not just recommendations. Depending on the engagement, you may own solution design, contribute to the build, lead delivery coordination, or all three.

What you'll do

Push to recommendations faster. Within the first engagements you are shaping direction and identifying where business processes need to change, not just mapping requirements. Enhanced handoffs and early POVs are how we create value at enterprise scale.
Recommend changes beyond the platform when the engagement calls for it: process redesign, workflow ownership, how work moves between teams and between humans and agents.
Design end-to-end solutions that translate existing enterprise workflows into architectures where humans and agents operate together.
Identify where agentic workflows create real leverage and design the handoffs that make them reliable in production.
Navigate organizational complexity: build coalitions, manage stakeholders with competing priorities, and find the internal champions who sustain momentum.
Create reusable solution patterns and reference architectures that extend impact beyond individual engagements.
Stay involved through delivery. Adapt the design as customer reality evolves. Hold accountability for what gets built.

Who you are

AI is embedded in how you work, not something you reach for on select tasks. You use AI tools to compress your own output: generating solution blueprints, structuring discovery, drafting documentation, prototyping automation logic. You have designed agentic workflows in practice, making decisions about model selection, prompt architecture, human-in-the-loop checkpoints, and where AI should not be trusted without oversight. You walk into a customer engagement and immediately identify where agentic systems create leverage versus where they introduce risk the customer isn't ready to manage.
You have a business process transformation background. You have led engagements where the deliverable was a change in how an organization operates, not just a software deployment.
7+ years in client-facing delivery, consulting, or enterprise transformation, with a track record of leading complex engagements at VP and C-suite level.
Professional services or management consulting background. You know what it means to deliver to a statement of work and be accountable for outcomes.
You communicate across the full room: C-level sponsors, technical stakeholders, and the business SMEs whose daily work is changing. You know what each audience needs to hear and how to earn their trust.
You hear what a customer is not saying as clearly as what they are, and you bring a point of view on what they should do, not just what the options are.
Enterprise scale: thousands of users, multi-business unit complexity, compliance and security requirements that shape what can be built and when.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.

Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.

For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is:$170,000—$236,900 USDFor all other work locations (including remote), the on-target earnings range for this role is:$153,000—$213,200 USD

Please see our Privacy Notice for details regarding Airtable’s collection and use of personal data relating to the application and recruitment process by clicking here.

For applicants that live in or have a link to Australia, please see this Privacy Collection Statement for details regarding Airtable's collection and use of personal data relating to the application and recruitment process.

Stay Safe from Job Scams
All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@airtable.com. Learn more about avoiding job scams here.

To apply: https://weworkremotely.com/remote-jobs/airtable-senior-solutions-architect-west-coast

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Data Analytics Mercury: Customer Support Systems & Analytics Architect

Architect data strategy and analytics infrastructure for customer support operations, building dashboards, defining data governance standards, and translating insights into actionable recommendations for leadership.

Senior Remote Posted about 12 hours ago We Work Remotely — Programming

What this role involves

Headquarters: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

We’re looking for a Customer Support Systems & Analytics Architect to own the data strategy and reporting function within the Customer Support organisation at Mercury. As our operations grow in complexity—spanning multiple channels, an expanding BPO model, and sophisticated AI automation—we are moving away from fragmented, project-based data support toward a model of holistic ownership.

In this role, you will be responsible for how we capture, structure, and connect data across our CS systems - including Zendesk and our AI Agent - to drive informed decision-making across the team. You will ensure our systems are configured in a way that produces reliable, high-quality data, and you will translate that data into actionable insights for CS leadership and stakeholders. You’ll sit at the intersection of data, operations, and customer experience, partnering closely with CS leadership, Strategy and Ops, and cross-functional teams like Data to make sure our reporting infrastructure is built to scale. Your work will be foundational to how the CS organisation measures performance, identifies opportunities, and drives decision-making.

Key Responsibilities

Unified reporting and analytics: Actively build and maintain reports and dashboards that give the CS organisation clear visibility into key performance metrics, trends, and performance across channels, teams and projects - from our internal Support team to our BPO partners.
CS Systems configuration and data governance: Work closely with systems admins to advise on the structural setup of our Zendesk instance across customer-facing teams, ensuring it is configured to generate clean, consistent, and reliable data while maintaining secure systems and efficient workflows.
Data hygiene standards: Define and enforce standards for how data is captured across CS systems so that reporting is accurate, trustworthy, and reproducible
AI automation data oversight: Monitor and analyse data from our AI chatbot, ensuring it is tracked in a way that supports quality reviews and decision-making across the CS organisation
Insights to action: Translate raw data and reporting into clear recommendations that help CS leadership make decisions on resourcing, tooling, process improvements, and strategy
Stakeholder support: Partner with cross-functional partners in areas like Product, Data and Strategic Finance to understand their data needs and deliver reporting that supports their goals
Systems evaluation: Assess the data capabilities of existing and new CS tools, and make recommendations on how to optimise our systems stack for better reporting outcomes
Process documentation: Document data structures, reporting methodologies, and system configurations to ensure institutional knowledge is retained and accessible across the team

What You Bring to the Table

5-8 years of experience in a data analyst, business intelligence, or systems analyst role, ideally within a customer support or operations environment
Hands-on experience with Zendesk administration and configuration, including views, fields, triggers, and reporting, as well as using Zendesk Analytics to build reports and dashboards
Fluency in SQL and experience working with data and BI tools such as Omni, Metabase, or similar
Strong analytical thinking with the ability to turn complex datasets into clear, actionable insights
Experience building and maintaining dashboards and reports for non-technical stakeholders
Deep understanding of data hygiene principles and how system configuration impacts data quality
Excellent communication skills, with the ability to present data findings clearly to stakeholders at all levels
Collaborative mindset with experience working cross-functionally across teams such as Operations, Product, and Engineering

The Ideal Candidate Will Also Have

Experience working with AI chatbot or conversational analytics platforms
Familiarity with other CS tools such as Intercom, Guru, or Rippit (formerly known as MaestroQA)
Experience working in a high-growth SaaS or fintech environment
Background in supporting data-driven workforce planning or CS strategy initiatives

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $154,200 - $192,800
US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $138,800 - $173,500
Canadian employees (any location): CAD $145,800 - $182,200

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

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To apply: https://weworkremotely.com/remote-jobs/mercury-customer-support-systems-analytics-architect